I went in today for a basic wash and cut. The stylist said that there would be a wait, so I looked around Walmart a bit. I went back about 45 min later and my stylist Juan took me right back. He was very friendly and did a wonderful job. He even styled it a little bit at no extra charge. The only drawback was the salon was understaffed so he had to wait on a customer buying shampoo between my wash and cut. Not his fault though. I love my new haircut and would definitely recommend this Smart Styles salon.