Sterling Payment Technologies

Run from this company. If you try to cancel their service they charge an addition $ 395, because they tell you that you are locked into a 3 year agreement. And even if you cancel their service, they continue to charge. Do not do business with this company.
Any positive review of this company is not a real review, only a relative.

These people are BANDITS I found them still debiting my account 9 months after closing my account .And they refuse to return the money .I dont know who regulates them, I guess no one. BEWARE !!!

They get NO stars!!! By far the worst company I have ever dealt with! They steal money from you and don’t give it back! THEY EVEN ADMITTED THIS ON A PHONE CONVERSATION TO ME WITH OLIVIA NUNEZ, XT. 5452. !! They never respond to any phone calls and pretend that your a «merchant that’s hard to get a hold of». Nobody calls me back!!! Ever!!! My account was closed «on accident» (they’re accident) and they charged me $ 395…when I didn’t want to get canceled in the first place!!! After many phone calls later to Chris D’Agostino (who is obviously no longer with the company!) they opened the account and «would refund the money right back!» Yea right… I still haven’t seen the money and its been over 1 year! But it gets better… I’ve been trying to cancel my account for over 3 months and Chris D’Agostino told me sure give us 60 days and we’ll cancel this account! Never spoke to anyone again… nobody would call me back or respond to any emails! I canceled processor in March and my sterling account is still open & getting charged $ 50 a month! Called the mean bitch, Olivia Nunez at xt 5452 after playing phone tag since Aug 8 she tells me that the $ 395 cancellation fee was never returned from the beginning so they’re going to use that fee to cover canceling this account and only refund me 3 months of fees — -Really!?? I spent three months trying to get someone on the phone to cancel, I was told by my account executive Chris that I needed 60 days written confirmation that I was canceling, to which I did!!, but NOW Olivia is telling me that no its actually 90 days AFTER your contract date! Again, really??? As a small business I don’t have the funds to be going back and forth with this… I should have been reimbursed $ 395 + 6 months of $ 50= $ 695 !!! I only get 3 months of fees back — $ 150.00 Really! The boricua that was on the phone helping had no customer service skills whatsoever!!! So I’m confused why people who close accounts speak to her last… she not nice enough to win me back or probably any customer at this point!!!
This company is a disgrace to all credit card companies who are actually trying to run a business and help the merchant! How can I feel comfortable giving all my back account info to a company that takes every dime from me that they can?! I will make sure that this company goes down!!! They have no idea who they messed with and Olivia, you and your boss Brandon Potter WILL BE HEARING FROM ME AGAIN!!!

I have never had any issues with this company, they are very reputable and always get help when I call

I’m a small business who uses Sterling Payment for my credit card transactions. My cash register sales person helped me find Sterling to process our credit cards. My main criticisms are:
1) The help desk for Sterling is not open on the weekends, which severely impacts my ability to correct problems, considering that 70% of my business occurs during evening weekends.
2) They seem to arbitrarily deduct fees from my checking account without either warning me or explaining why the fee is being imposed.
I received a letter from them regarding PCI compliance, where they said they will start deducting $ 150 from my business checking if I don’t contact a third party company to do some security compliance. I called a manager to ask exactly what the money was being used for, considering the third party company doing the compliance (SecurityMetrics) was not insisting on the fee. Before I got a return phone call (which, I still haven’t received) the money has been deducted from my business’s checking account.
I know that all of these credit card companies has reputations as being full of hidden fees, but I feel that Sterling is especially insincere and unhelpful. Use another company.
Ok, one positive thing about them — I like their SNAP website where you can check on whether transactions have posted. That’s one positive about them, but everything else about this company stinks.