T-Mobile

I recently went to T-​Mobile to upgrade my phone. The service associate, Scott, was extremely helpful and knowledgable about all of the products and services provided. As always, the service is superb. It’s probably the number one reason I have stayed with T-​Mobile for so long. Whenever there is a billing question, it has always resulted in a positive outcome.
What I witnessed a customer do to an associate who did everything he could to help, was simply appalling. Why does the general public seem to think customer service associates can break laws in order to get what they want? As much as customer service associates try to help, there are limits. Please respect these associates. Just because they are customer service reps doesn’t make them less then human. I hope the customer that complained about T-Mobile’s inability to break privacy laws, realizes that losing your cool in a public place makes him look like an asshole. The associate, Arthur, handle himself with such class and dignity, that he deserves to be recognized for doing a wonderful job!

I’ve been with T-​Mobile since the Voicestream days. This is a great T-​Mobile store. Especially «Sam». She is a real advocate to make sure you pay for what you need. I go in for a plan tune up about every 6 months, she looks over the account and tweaks here and there to make sure I get good bang for the buck. While we disagree on brands, (sorry, Apple rocks) She has turned me into a 6 line customer. Great place for phone service.

Went in right after holiday and they were PACKED! They had people sign in so everyone got helped in the order they arrived.
Got helped by Arthur… he was friendly, knowledgeable about the phones and plans, and not pushy with any upgrade stuff like most phone salespeople.
They also had a bunch of accessories in stock and phone options. Go here… ask for Arthur

My husband and I drive 25 miles to this T-​Mobile location because Howard’s customer service skills are exceptional. His product knowledge is superior and his patience limitless. If you are in the market for a new phone, see Howard.