The Paver Installer

Unfortunately I am unable to rate this company’s finished product because I got stood up 3 times when I had an appointment to get an estimate. Originally he was going to come over on a Saturday. When he never called I sent him a text at 3:00 pm asking if he was still coming. He did not reply until Monday morning! So then we set an appointment for that day (Monday) at 5:30 pm. I sent him a text at 5:04 pm to make sure he was still coming. He asked if he could come later that evening or the next day at 5:30. We agreed that he would come on Wednesday at 5:30 pm. Wednesday 5:30 came and went. I text him at 6:00 pm to see if he was coming. He said «I am over st pete on my way back tampa just now». I said thanks but no thanks. Customer service is just about as important as the quality of ones work. I understand people get busy and things come up, I’m 100% ok with that but what I’m not ok with is poor customer service. I’m a paying customer, if this is how he was treating me before I gave him a dime I can only imagine how frustrated I would’ve been if I’d hired him.