Tire Kingdom

Took car in to Tire Kingdom because my car would not start on the first attempt. Other than that, it was running smoothly.
I was told I needed a new battery, ignition coil pack, spark plugs and spark plug wire set. I accepted the battery and ignition coils and said I would do the spark plugs myself later.
When I went to pick up my car, I was warned that my car would not run smoothly until I got new spark plugs. When I drove away, my car was shaking horribly, backfiring, and smelling like something was burning. This was NOT happening at all before I took it to Tire Kingdom.
When I got home and started trying to troubleshoot, I discovered that they had switched my spark plug wires around to the improper firing order, which was causing the problems with my car. When I switched them back correctly, the car was back to running smoothly again. –_​–
VISIT AT YOUR OWN RISK.
UPDATE — I brought my problem to Tire Kingdom’s attention and I had a great customer service experience. They were apologetic and willing to work with me to provide a satisfactory solution.

Great Employees and service, I have been coming here for several years, they always deliver the best price and service.

I was very surprised to see the bad reviews for this location as I thankfully had a really good experience this morning. First off, I was surprised at how clean and inviting the showroom and customer lounge was. They offered a Keurig coffee maker for free coffee and had a very comfortable lounge. The restrooms were very clean and the staff was extremely friendly and helpful with my car troubles I was having this morning. I would definitely recommend this location and will likely return for further car care and servicing.

Worst, most unprofessional and shady experience I’ve ever had in retail automotive. Horrible consultation, said they would charge me one price then charged me higher price on checkout. Had the car 5 hours, called to get an idea when finished, said 20 more mins… get there and car is still in parking lot waiting for alignment check. An hour goes by and still nothing. Told them I’m not waiting any longer, give me my keys. No apology, no come back another day… nothing.
It gets better, I get a call from their corporate for a survey… at the end he’s like“oh, would you like for the manager give you a call within a week? I said sure”. It’s been 3 weeks and nothing… crickets. I’ll never set foot in this or any tire kingdom ever again…

Can you give zero stars on here? I guess not, so I will upgrade it to one. I was in a desperate situation as I had a piece of metal sticking out of my left rear tire. Not a big deal you say, however, my car is equipped with run flat tires and there is no spare. I also work about 30 miles from my house, so I had no choice but to find a remedy quick. With the lateness in the day I stopped here as it was the first tire place I came across on my commute home.
I walked in and waited a few minutes for someone to appear as I’m assuming everyone was out in the shop. Not a big deal as I was the one in dire need of assistance. The associate who came out walked out with me and took a 2 second look at the tire and said it would need to be replaced and couldn’t be patched. Dismayed I walked back in with him for him to get me a price on the tire. He looked it up and quoted me $ 478 out the door. I stood there sticker shocked as he advised me he couldn’t even get the tire in until the next day. I decided to maybe try another place given how quick this opinion had generated and how lax and uninterested this person seemed to earn any business.
What a good idea as I went down to the road to one of their mom & pop competitors who was able to patch it despite what this establishment said, and here we are a week later without any issues. There are many other places like this in the area. Don’t waste your time stopping here…

Stopped in on a Thursday afternoon around 1:30pm because we have a warranty with big o, one of their sister companies and I needed a slow leak repaired. Was told its be ‘very quick’ to get that looked at and the tires rotated… in hour three of waiting. Hour one of my car being in the bay.
Still not done. Don’t come here.
…
Okay, so that was written from my iPhone while sitting in the very crowded, very full waiting area (seriously – people were sitting on the curb outside intermittently just to not be in a room full of people) and it really didn’t get any better.
The form that I signed when I brought my car in had the date that the service tag was started and «estimated» to be completed. It was supposed to be completed at 14:56. Now, I understand that «around 3» is just an estimate, but…
We got out of there around 5. And despite me very specifically asking for them to check for a slow leak and rotate/​balance my tires, they only repaired the leak and balanced the tires (seriously? how hard would it have been to rotate them if that is true? They were already off my car!).
Furthermore, the form they GAVE me to sign at the end of the service, had the time promised «updated» to the current time. I did grab a quick cell phone picture of BOTH documents showing that change. I may post them. Already posted the one where at least 4 employees were standing around leaning on cars in the service bays talking/​laughing/​smoking.
I get that it was a «free» (warranty) service, but… the SERVICE part of that was utterly horrible. As I was leaving I talked to what appeared to be a supervisor, mentioned that they hadn’t been rotated but that we’d been there for nearly 2 hours PAST the «estimated time» and I had a hungry toddler to get home and feed. He didn’t even apologize.
DO NOT GO HERE.

Went to this Tire Kingdom to get 4 tires changed. The salesman assured me that it will only take about an hour to complete the job. That time frame was suitable with me so I decided to wait for my car to be finished. So I turned my keys over and had a seat. Once I sat down I started the stopwatch on my iPhone to monitor how accurate he would be. The waiting game begins…
After sitting for 50 mins in the lobby I started to wonder why my car was still sitting in the parking lot. I question the manager and he explained that they were backed up. Backed up? There is no car in the «Tire» section in the garage, I asked. How can you be backed up? His piss poor excuse was that he was filling in the mechanics of the situation. What situation? Have they never changed 4 tires before? Are there union laws that state that 4 mechanics must be overviewing the «tire changing» process? I would honestly hope not. Catching on to my frustration, he had someone go get my car and bring it in immediately.
An hour and a half later another sales associate came up to me and told me my car was finished. Wow!!! Does it really take that long to change and balance 4 tires? Clearly at this Tire Kingdom it does. This is not my first rodeo in changing tires and I am shocked of how awful their service was.
My recommendation for anyone is to NOT go to this Tire Kingdom.