Window World of Tampa

Window world did my new windows and I had zero problems with them. I had a few estimates done and decided to go with window world because their price was better than the other two companies I had estimates from and their widows are actually really nice and they look great on my home. The installer was Junior and his crew, they really knew what they were doing and had their system down. They changed out 9 windows in about 3or4 hours and the windows look great and passed inspection! Id recommend them to anyone who needs new windows.

Wow, I am surprised by these reviews! I just came on here to commend one of their installers — WILBUR — who is absolutely wonderful and kind and he did the THE best job caulking up our windows of all 4 times we had installers in our home. Very nice quality caulking, where as other installers just slopped it around and it looks pretty messy compared to how Wilbur did his windows. BIG DIFFERENCE! But now I feel compelled to share my great experience! I have purchased WW windows for 2 homes now. One was WW out of Pensacola in 2007 where we did our entire home in one day and the other purchase was WW TB. We did the 25% rule where we could change out 25% of windows over 3 years (because 25% of our glass was in the doors, not windows.) Joe was our salesperson and he came out each year to measure, give me the prices, he gave me time to comparison shop, no pressure. He is a nice guy and called me back when I had questions and returned my emails in a timely manner. As for the windows, they are really awesome and beautiful and super functional!!! The windows are actually exciting to talk about. After 3 other installs, we had the final windows installed in our home in May 2015 and Wilbur took the time to show me how to open the windows where you can clean the outside panes from inside the house. So awesome. I had no idea!!! Window World installers do a decent job minimizing broken glass and cleaning up from their install. You will still find some glass on the ground after install, but I didn’t find that offensive. My bushes took a little bit of a beating with their ladders, so beware of that if that will upset you. We had what we thought was a big leak after one of our window installs, but when the technician came out, he said when they bang out the old aluminum windows, the caulk around the trim of the window is usually loosened and so YOU, the homeowner, will need to re-​caulk around the window trim (like if you have painted wood trimming your exterior windows). You probably wouldn’t have this issue on a stucco home, because our other home is a block home and so we didn’t know this after our first install. As for the warranty, 2 windows I had installed in 2007 have a seal leak. I called WW Pensacola, left a message and received a call back in like 2 hours. The woman asked me for the serial numbers of the windows and said it would be like 3 weeks before they got the new glass in and they would call me to install. She says it will take like 5 minutes to pop out the old glass and install the new glass. It has been about 3 weeks right now… so I still haven’t gotten the call or had the install, but it sure was easy to get service! I’ll update if getting the windows fixed turns into an issue.

We contracted with Window World several years ago to replace 7 windows in our home (we have a total of 28 windows and planned to replace 6 or 7 every couple of years until all the windows were done). We went with WW because of their «100% guarantee» and their price, which came in below Home Depot or Lowe’s.
To date, 5 of the 7 windows have needed to be replaced for various manufacturer defects (broken springs, glass that clouded up, etc.). I called WW in November 2014 (right before Thanksgiving) to make an appt. with a rep to come out to look at the windows. He assessed 5 windows that needed to be replaced, all under warranty. He told us it would be approximately 4 weeks, maybe a little longer due to the timing of the holidays. 4 weeks went by and we heard nothing. When I called, the field tech that came out to our house was no longer working for the company but they said our order should be in by mid-​January. Mid-​January came and went with no call. Every time I called, I got passed to a different rep. First it was Amy, then it was Nicole, then it was the Customer Service Rep (and I use «customer service» lightly) Robin. Every time I talked with someone, there was a different reason for the delay (the measurement on one window was incorrect so Troy, the new field service manager, had to come out and re-​measure).
Finally 4 out of 5 windows came in and were installed. The 5^th window still did not fit properly even after being re-​measured. We were told that the factory was to blame for this — Window World’s factory is in Texas. It was now early May (remember that we started this process in November of the previous year!). To bring this long and painful saga to an end, the 5^th window finally came in (I found this out after having to call them yet again). We scheduled with Troy for him to come out and install it. This was at the beginning of June 2015 — 6 months after initiating this process. A nod to Troy — he was the only employee out of the 5 that we had to deal with that was apologetic for the repeated mistakes and delays.
We will be spending a couple thousand dollars in the future to replace the remainder of our windows. Window World will not have our return business and I will be sure to steer family, friends, and associates away from them as well.

I had an appointment for a quote at 10:00 am. I left work to go meet the guy (Joe) at my house, waited a half hour, and called them to find out what was going on, since I had to go back to work. He said he was running late and had left a message for me. When i checked my phone, he had left the message at 9:57, after i had already left work and drove a half hour to meet him.
I understand things come up, but i’m quite sure he knew he wouldn’t be able to meet me well before the appointment time. Don’t call a potential customer three minutes before appointment time to cancel– EPIC FAIL. i’ll find a different window company.