Dunkin’ Donuts

Staff and management are always friendly but sometimes there is only one person working so service can be slow and some employees are not trained properly on how to ring up coupons (which can be a hassle.) Sometimes the ice cream is freezer burnt and sometimes it is fresh. My sig. other enjoys the donuts and beverages. It is disappointing that when you call they do not always answer the phone. We like that there is a bathroom key, this provides extra security and privacy and the bathrooms are always clean. Sometimes in the warmer months there are strange customers who harass other customers outside. The location is easy to get to and they have their own parking lot which is good.

Food was good as any Dunkin donuts but you need a key for the restrooms and it’s chained to a large stick. Gross! Ghetto! Won’t be back for that reason.
Check out my picture.

Never had anything bad from here. Coffee is always fresh and the service is always great. Love this dunkin. Would rather come here than go to Westminster’s dunkin.

It’s a Dunkys so there is only so much I can say about the food. This is a DD and Baskin Robbins location so you can get ice cream products here too. Everything I have had here has been up to standards. No complaints.
The staff has been fun to deal with. They’ve been consistently cheerful and efficient each time I have been here. I only have had tea and doughnuts but they did a good job.

Ordered ice mocha latte through their drive thru. After I left the drive thru I tasted my drink and they made me an ice coffee with mocha flavor and not ice latte. So I turned back at the round about… Parked my truck and went in. It was really a hassle but I needed my drink right since I’ve paid for it. Told the guy it wasn’t right so he made me a new drink. No biggie but I was expecting them to make the correct drink in the beginning since they should know the differences of latte and coffee. Although the price is a bit cheaper than Westminster, next time I will wait till I get to Westminster to get my latte. Dunkin in Hampstead Exxon also could not get the latte drink right either! But the staff in taneytown seems nice and didn’t give me attitude when I told them they messed up my drink (and my evening!!!)

Having lived 8 years in New England, maybe I have a higher set of standards for DD than I should, but I have noticed that DDs here in this area tend to be of considerably lower quality. (DD is a religion up there. There is a saying that a New Englander is lost if s/​he cannot see at least two DDs at all times. However, they run like clockwork and know what they are doing. Not always so here in the Mid-​Atlantic states.)
The service here is better than at most other DDs in the area, which is not saying that much, but still is surprising in Tinytown, er, I mean, Taneytown. My order is (almost) never screwed up at this location, whereas a screwup or two at the Westminster DD is practically guaranteed every time. I’ll agree with Scott and say that the staff here is cheerful and seem genuinely happy, which is a plus.
This is a very small DD (there are about 2 – 3 tables) and the parking lot is also rather small, so drive thru is advisable.

I’m in several different DD a week.
Slowest ever. Food quality low. Place dirty.

Great coffee and service. They know what I want as soon as I walk through the door. It is closed now due to a fire and I had to go to the one in Westminster. I give it –1 star for everything there. The worst ICE COFFEE I have ever had.

OK, so it’s Dunkin Donuts. We only came here because we needed to kill 40 minutes while the CVS across the street filled a prescription. And DunkinD is DunkinD is DunkinD. 3 stars for the donuts, 2 stars for the coffee we had today.
But wait. People here actually seem to enjoy their job. A few middle aged women (probably empty nester moms) smiled and joked and made sure to get the order just right. Prompt. Efficient. Pleasant. A total contrast from the the rude screw-​you-​Americans-​English-​is-​my-​third-​language and I’m-so-17-and-groovy-you-should-be grateful-​if-​I-​even-​listen-​to-​your-​order types behind the counter in Stroudsburg (reviewed yesterday). And the one outside West Point. And the one in Westminster. And far too many others we’ve stopped at for convenience along various New England highways.
Go figure. A rare Dunkin D with service done right. In Taneytown?! 4 stars entirely for service. Nice work ladies.