Neptune Cyclery

Was out riding the Pinellas Trail on a Sunday afternoon with a group of friends. As we are all from St Pete, it was our first time ever starting from the Tarpon Springs trail head and we were not familiar with any of the bike shops in that area. Six miles in, my back tire had a blow out. We called 5 different bike shops looking for someone who provided remote support on the trail. (Our local bike shop in St Pete has a sag vehicle that they send out to pick up stranded cyclists). The first five bike shops we called did not answer. The sixth call we made was to Neptune. The owner, Eddie, informed us he did not have his truck with him that day but he knew a guy about a block where we were on the trail who would do him a favor and bring us all in. We were able to get a ride to his shop by his friend, one of the sweetest souls ever and Eddie was so happy that he could help us get there. I don’t know any other shop that would go out of there way to help out like that. And why was no other shop in the Tarpon area open on a Sunday? We were grateful to Eddie, he was very sweet and replaced both my worn out tires while we enjoyed drinks and appetizers. As soon as we left, my friend’s tire went flat a mile down the trail. Eddie sent his worker out on his bike to check on us and to bring her bike in if we needed it. We were all able to walk back to his shop and he had us back on the trail in a matter of minutes. All in all, a great shop with a warm and welcoming crew. I would definitely go back!

Was visiting my family in Florida over Thanksgiving and went on a bike ride with my uncle. We stopped at this bike shop on our travels and loved the down to earth people that were working there. Eddie and his team put some love into my uncle’s old bike (I’m not much of a biker, more of a wannabe), but this place had such good vibes that I wanted to Unilocal about it. :) Happy trails!

I have nothing but nice things to say about this shop and the owner. When I have needed work on my bike or accessories for my bike; Eddie and his staff have been, friendly, courteous, and knowledgeable. I have also found the prices for merchandise and service to be reasonable. I recommend Neptune Cyclery highly.

This guy was a total prick walked in didn’t even want to have anything to do with us. I asked him about some bikes which he didn’t have in stock. Most bike shops who have customers bikes for repairs don’t leave out on the display horrible customer service straight up yelled at me for trying out a bike which wasn’t even one he was selling but he had on the show floor like it was for sale. I possibly could have been a buyer but never going there again.

Quick turn around and professional service. They even cleaned up my girlfriends bike.

We called in advance (actually from Tennessee, half-​way on our road-​trip south) and the owner provided hours, a weather forecast for the day in question and told us there was no need for a reservation. We found it easily with GPS, and there is city parking across the street. Two bikes, comfort hybrids with great seats, one for the tall guy and one for me. Bikes also had cages for water bottles. The Pinellas Trail is so pleasant and the owner gave good directions down to Honeymoon Island (which requires a turn off Pinellas Trail at Causeway Blvd.) His advice for how to reach Anna Maria Island, sticking to 19 South, which he explained had been widened and turned into a limited access hwy. in parts, was perfect. Thanks for everything.

Needed brakes redone. They were helpful, quick, and inexpensive — my three criteria for service!

The guy who runs this place is a jerk. Loud and obnoxious to say the least. Don’t go here expecting professional service or good prices.
Nice products and a cute shop but the owner needs some etiquette and customer service training. He has been the «only game «in town too long. Now he has a competitor one block away… great news for customers to come.

This has been a long time coming. I took my giant bike to him for a simple tune up. I informed him that is all i could afford at the time. When I called at the end of the week i was told my bike was ready. And to my horror by bike was broken down, crank set taken out, gear system off, and so forth. I informed him again that this is not what i asked for. He then started screaming at me telling me i should be saying thank you to him. And continued to scream at me as I was walking out the door. After two long weeks i got my bike back. $ 300.00 dollars later that i didn’t approve. I will never take my bike or any future bikes to him. He is a major screw up! In fact i take all of my business to Tarpon Toms. If you want a good bike shop that will get you back on the road especially when your bike is you transportation. They are the bike shop for you.

First time experience and will never go back. Had a flat riding along the trail. Asked the employee, who was opening up, if he could fix it for me. He said that he could get to it in an hour. I said, «Let me think it over. I might just go get my truck and take the bike home.» He started yelling, «People ride this trail and expect me to stop everything I do and take care of them.» I didn’t say a word. I just looked at him. Then he said, «I have 3 other bikes to work on first.»
I totally understand about not taking care of me immediately, although the 3 or 4 other shops along the trail in north Pinellas usually take care of a flat ASAP. This place made a bad first impression.

First impression of Neptune Cyclery was not good. A group of twelve of us were bikng on the Pinellas Trail in Tarpon Springs. I couldn’t unclip from my pedal. I discovered a missing bolt holding my cleat to my shoe so I stopped in Neptune Cyclery to see if they had one. The shop was empty except for the guy behind the counter chatting with someone who wasn’t a customer. When I got a chance I asked if he had a bolt. The response was appalling. Counter guy said he didn’t have time to look for one. Not willing to argue, I left. We sent a pretty woman in to see if she could get him to do it. No luck. We sent someone willing to argue a bit in. She came out irritated with the guy. Draw you own conclusion, but my friends and I and whoever we tell will probably avoid this place in the future.
A bit further down the Pinellas Trail I found Sun West Cyclery willing to dig through their miscellaneous parts bin. They found what I needed and fixed my shoe. Neptune take a lesson at what real customer service is like.
I suggest you deep-​six Neptune Cyclery.

Directly on Pinellas Trail. Was open on Jan 1 when almost all other shops closed so we were able to rent some nice bikes for a very pleasant ride. Helpful.