Urgent Care of Westchester

WARNING. Worst experience ever! Go to any Urgent Care but this one. Every person I dealt with acted like they didn’t want to be there. The place is disorganized. The head nurse is rude, bullish and unprofessional. The receptionist seems nice, but it’s clear she is very inexperienced. In the waiting area, I overhead the bullish nurse gossiping about patients. The doctor that treated was tense and rushed. I left feeling sick and nervous. I will never go to this Urgent Care again. Do yourself a favor and avoid this Urgent Care.

I’ve been back several more time since my initial review, and have continued to have consistently positive experiences. Never a long wait, usually 10 – 20 minutes, staff is always very kind and professional, as are the doctors and PAs. Always gotten great care. I’m so thankful they’re around for problems that are urgent but not emergent.

Visited for a shot in my hand for trigger finger. Stated that clearly upon check-​in. Once I saw what may have been a Doctor but was more likely a PA, they said we don’t do that here. When I questioned why he said to avoid infections. I have had steroid shots in my hands and feet for years by several Doctors. Infections were never a concern. Makes me wonder about their professional credentials. Also, was a wasted co-​pay for virtually no care.

Incompetent physician uncomfortable providing care. Poor communication skills, waste of money still have to see my general practitioner in the morning.
Don’t waste your time

I was seen quickly but staff is not particularly welcoming. Very nice waiting room and well-​appointed examining room with televisions – much more sanitary than magazines. It is probably time for management to review hand washing procedures (every time you reenter exam room before touching patient) and the need to introduce yourself by name and professional role– doctor, p. a, level of nurse, etc. Black scrubs may coordinate with décor in waiting room but are an odd choice when trying to connote cleanliness –especially when pants are worn too long so that they are frayed and touching the floor. Still and all they provided what was needed efficiently at a time when my private doctor was overbooked.

Had a very bad experience here. Was not treated with respect. Worse, they never reported the lab results to me. I would not recommend this place, nor would I come here again.

It says they open at 9 but the doctor didn’t arrive until 9:45. It wasn’t until then that they tell us they don’t treat 18 month olds. It took this place 45 minutes to decide whether or not to treat my sick son on a Sunday. Apparently the doctor gets to decide whether or not to treat sick children. If they had a standard practice, they could have prevented my sick kid from getting unnecessary germs in their dingy waiting room or spreading his to other vulnerable patients. Bottom line: if you have a young child, don’t waste your time here. And if you have any general standards for cleanliness, don’t bother. My son doesn’t say a lot but while he was there, he said «dirty». A real dump.

I took my daughters here. We were all suffering symptoms of some kind of virus. Good to know there is an urgent care nearby. The disappointment was the wait. We waited an hour and a half with four people ahead of us, from the moment we walked in. The complete visit was about 2 ½hrs. I could have gone to Lawrence hospital and waited half the time. The staff doesn’t appear to be so thrilled. The only positive was that the doctor was professional and pleasant. I’ll think twice about going here.

Was very efficient and doctor was caring. Whole process took less than an hour.
Receptionist was rude so don’t let that send you away.

My daughter reports urgent care center was «horrid and unprofessional». The treating RN or MD did little to advise her of procedures and she left (in TEARS) without ANY written instructions. I attempted to inquire and give feedback; the office manger (Joannie) was rude and terse just like another reviewer reported. Working in healthcare I am fully aware of confidentiality laws and signed release to discuss a case, and this woman was completely NOT concerned for a legitimate complaint. My dtr refuses to return, as recommended for her «stitch removal «and will seek ANOTHER practice serving with skill and CARE! Others ought to do the same and avoid their unprofessional attitude.

This was my second time at an urgent care facility, and it was nothing like the first (which was crowded, noisy, and where it took hours to be seen). I hadn’t been feeling well, and woke up on a Sunday morning in a coughing fit to find that I couldn’t talk. Like, at all. And of course, I had only one week before the huge fundraiser I plan for the non-​profit I work for, so being sick just wasn’t an option.
Enter Urgent Care of Westchester. A quick 15-​minute drive from our apartment, it was like going to a regular doctor’s appointment (although do note it’s walk-​in only). I don’t know if it was just a slow day, but I was one of a handful of patients, and was seen within twenty minutes of arriving. The doctor was thorough, gave me an antibiotic scrip, and I was on my way (albeit with a note forbidding me to go to work until Tuesday). They take my insurance, the facility was clean, and the staff was very pleasant. I wouldn’t hesitate to come here again if I found myself needing a doctor on the weekend.

I had read about this nice facility in the local paper but wasn’t too sure about going there untill my friend assured me. They have a beautiful office and very friendly staff. They took care of my wife right away without an appointment. I went back with my family for our flu vaccines.