Emeritus at Tarzana

It’s been a month since my mom moved there. She had been in Sherman Oaks Rehab since January and for her own comfort and safety we decided to move her to Emeritus. We did our homework and found that Emeritus seemed to fit the bill. We are very pleased with the facility and the staff. Mom says she is very «comfortable and content» and if she’s happy, so am I. I hope the care continues.
2 years later: Had to change my rating to 2 stars: Now that this is Brookdale, all the updates to the property in the world can’t make it better. A change in Executive Directors brought a change to the community. I get no responses when I leave a message, emails are not returned properly, and in the last 6 months, 4 roaches found in Mom’s room. She is now an invalid so is unable to speak and report those herself, nor is she able to do anything about it. All I get is «we have an exterminator every month. I can show you proof». Proof doesn’t get rid of the roaches.
If it wasn’t such a difficult thing to do at this stage, I’d move her but she is so frail and cannot eat or speak, a move would kill her.
I’m disappointed in the way things have been handled. Place is looking nice but the service has gone downhill.
A few days later: Yet another roach was found. That makes #5 just in her apartment. And as they say, for every one you see, there are 100 you don’t. I have contacted their corporate office about this and waiting for their response. My next contact is the health department.
Stars now down to 1.

My Father has been living in this place for the last 4 years. It started out great (but as one previous reviewer pointed out) has had a change of management personnel and 5 different Directors while he has lived there. Dad suffers from mild dementia and besides the high cost of substandard apartments, they nickel and dime you for every little bit of extra service. An extra 400 $/​week just to dole out his medications for example. Last night they could not immediately locate him in the facility after supper time so they called us and advised that he was missing and had a search party out looking for him. He is a 90 yr old that can only shuffle slowly… a short 20 minutes later he was found in his apartment. We don’t know that he actually ever left the property. They called this morning and told us that he is being kicked out, its just too stressful to have to worry about him. Soooo, we are now desperately looking for a place to move him to THIS WEEK!!! I neglected to mention that Dad is a Holocaust survivor. He survived Auschwitz and these people have such a lack of compassion they want him out because they are unable to take care of him?
Beware this place. They pretend to be kind and caring for their sales pitch, but what lurks beneath is the lowest form of humanity.
Further the food is barely edible and is in need of some serious maintenance. Don’t fall for their scam. Your loved one deserves better as we have discovered.

I just visited a friend that lives there and wants to move out ASAP. She complained that ever since Emeritus took over the quality of service has declined tremendously; she had to wait 3 days for them to do her bed! She has to keep calling them to remind them, when it is a service that she is paying for.
We had dinner at this facility and let me tell you it was TERRIBLE!!! The food they serve is low quality and not fresh.
The residents we sat with during dinner kept complaining about how disgusting the food was. Seems this large corporation is more interested in gaining profit than making the residents content.
It is an expensive facility, I do NOT recommend this place to anyone.

Many kind staff members.
Chef very responsive.
More reasonable costs than other local assisted living facilities.
However, in past three years there have been at least FIVE exec directors, with many months often between members, so difficult to get things done, make changes to setting.
Residents used to sit in lobby VERY happily. For some reason, they hot rid of that, so now there seems to be less camaraderie/​hanging out b/​c the available rooms for socializing have a TV running often.
My mom lives here and is very happy overall.