N I C U Medical Center of Tarzana

I am really disappointed by the service provided at Providence Tarzana Medical Center Women’s Pavilion Labor & Delivery.
My sister just had her baby at this facility and I am beyond shocked at the service they both received from the staff. I am already worried because my other sister is having her baby next month there too.
I was confident in the beginning because I had surgery there for a health issue and was treated amazing from the staff at the operating room and recovery.
Labor & Delivery gets an F!
First they failed to get my nephew to my sister after giving birth to feed him and left him there to cry for literally 2 hours going on 3. We kept telling my brother in law through the nursery window to have them take the baby to the mother and they would say no.
Later when the baby was finally given to my sister, she was having issues with breast feeding, no milk or colostrum was coming out. The baby was starving at that point and she requested formula. Their answer? «NO we are a breast feeding friendly hospital». Seriously?!? it shouldn’t be their choice what the mother wants to do, its their choice NOT YOURS!
The nurses were so rude OMG even in their faces you could tell how miserable they were being surrounded by women who just had their children. The ONLY friendly ones were Maria, Alma, and Lori. All of the other ones should be fired for hating their jobs and being inept.
My sister ended up arguing to get formula for her son. The pediatrician had to do the same the next day argue with them and put them in their place to stop questioning, forcing the baby to breast feed when clearly nothing was coming out.
My GOD! I was so upset having to deal with this since I was there with her day and night.
This process should be a pleasant one just having your baby and the nurses being as friendly helpful as possible. It shouldn’t have had to be a nightmare for her and her first born to go through. She even mentioned if she ever had a child again it wouldn’t be delivered at Tarzana.
PLEASE DO YOUR RESEARCH ON THE STAFF BEHIND THE DOORS, THE REGISTERED NURSES AND NURSES WHO ARE GOING TO BE HELPING YOU AFTER YOU GIVE BIRTH.
Before I forget Admitting gets an F too… WHY!!!
FOR NOT TELLING ME I HAD TO PAY MORE THAN $ 2K UNTIL THE MORNING OF MY SURGERY AND PLAYING PHONE TAG WITH ME THE NIGHT BEFORE. FOR TELLING ME I COULD HAVE MADE A PLAN PAYMENT FOR THAT AMOUNT OF MONEY. FOR STILL HAVING THE NERVE TO SEND ME A BILL AFTER I PAID IN FULL THAT MORNING.
SHAME ON YOU!