The Original Nyle Maxwell Taylor

There just aren’t enough nice things to say about The Original Nyle Maxwell CJD. We have bought 4 vehicles from them in the past 5 years. The service writers are awesome, and they always greet me with a smile and my name. The sales people are no different, and we’ve never had a rude or indifferent F&I guy. They seem just excited as I am about my new car or truck. What else can I say? We will be customers for life — can’t beat a Dodge, and our daughter wants a Jeep when she’s old enough to drive! I highly recommend this dealership. It’s worth the drive to Taylor.

Surprised to see so many good reviews.
I Spoke to Ryan Lemcke and was not pleased. He was very unprofessional in using email and text. He did not use punctuation or capitalization. He also used «bro» and «ain’t» when he had never even met me. I gave him an estimate of my credit and told him what I wanted my payment to be. He suggested that I look at something that was about the value of my current vehicle. I told him that would would be a bit silly since my vehicle is fine. I also tried to suggest that we should end the conversation because we would not be able to come to terms. I said that in the future he might not want to use those words when texting a potential buyer.
His response was, «Wow. OK sir. If you paid your bills your credit wouldn’t stink. Have a good day.»
Keep in mind that he never even ran my credit!
Talked to a manager who said simply that he was sorry and that they would talk to him. The manager had someone else try and call to make the deal but they were not even close to where I wanted to be.

DO NOT do business with Nyle Maxwell Taylor. They preach how they care about the customer throughout the buying process and through their service department once you are a customer. I have recently had the unpleasant experience that proves this simply isn’t true. I have purchased 4 total vehicles from this store and had 4 other referrals buy vehicles as well. Well my most recent experience shows how little Nyle Maxwell truly cares about their customers.
I ordered a new 2015 Dodge Challenger. At time of order, new car manager Daryll would not set a price for my trade in, but said approximately 25k-​26k. Once my car arrived 7 weeks later, Daryll went back on his word and offered 23k. Just in case, I had gone to Carmax and had my vehicle appraised. They offered an unconditional $ 27k. I had the offer with me and Daryll looked me in the eye and said «I will not pay that. If you want that price, sell to Carmax». So his offer was lower than he first said (he tried to back track and say he didn’t say 25−26k). I ended up doing the deal as I really wanted the car I specifically ordered. This practice happened again with a referral I sent him. He pulled them tactic on them. I have never been treated this poorly by car dealer. You would think 8 sales because of one person would warrant better treatment.
The poor service continued with the Nyle Maxwell service department. From the day my car arrived there were factory defects (paint related). It was so bad that Nyle Maxwell had to engage Chrysler corp. Once they did that, they refused to help me in any way. They would not give me contact info on who to speak with to resolve the issue, simply stated I had to wait until I was contacted. When I asked for updates since no one from Chrysler Corp would respond to me, Service Manager Darin was extremely rude and told me «I don’t know what you want from us, there is nothing we can do. This is now between you and Chrysler, we can’t help».
I would truly think that a dealership who sold me the vehicle would help in assisting the go between on such a major issue. I have attempted to contact the GM at Nyle Maxwell but was passed off to someone else who once again won’t call me back or take responsibility in getting a bad situation resolved. I understand the final decision is in the hands of Chrysler Corp, but a dealership should be working on the customer’s behalf to make things right. Nyle Maxwell is not, and therefore will never receive any more business from me or anyone that I know. Please be advised before you work wit this dealership.

Riley Hebl was just as perfect as can be for sales. No pressure, kept in touch through email. I never felt hassled. I did not rush into my purchase. I was very pleased with my salesperson and would gladly buy another vehicle from him. Thank you for all your help in my vehicle. Plus how can you say no to Liftime Powertrain Warranty. That really sealed the deal for me.

I would give a five except that the woman at the front desk is very very rude and non interactive. She’s curt and unpleasant — they really should have someone with a much better personality then a cold dead fish personality at the reception area because almost everyone else there is nice. Coy must be her brother or something..

Earlier I wrote a great review about the buying process at Nyle Maxwell (Taylor). It’s been almost a month and I still haven’t received a call that my license plates are in. My wife bought a car the same day from Mac Haik and she got hers two weeks ago. Also, I got an email from Nyle Maxwell welcoming me to their family. There was a link to the service department if I had any questions. I clicked the link and sent an email inquiring about the price to install a trailer brake on my new truck… nothing…I’ve read several reviews about the service after the sale (lack of) and I hate to admit that I’m starting to believe them. They sent me the email asking me to contact them with any questions… well I did!!! And nothing… sad considering I wrote them such a good review after I bought the truck!

After working in customer serious for years, 4 of which were for Apple, I have some high expectations for sales interactions. The team at Nyle Maxwell in Taylor continued to exceed my expectations and surprised me with how well they were able to cater to my needs. Riley and Lee, were great to work with and not only gained a forever customer with me but with my other family members and friends too. I wouldn’t hesitate to recommend their team to someone looking to buy a car. Riley and Lee continued to work with my dynamic schedule, always worked one on one with me to provide undivided attention, never made me feel rushed or sell me something I didn’t want or need, always did their homework so they could answer any question I had, and continued to help me pass barriers that would come up from insurance companies. I can’t express how appreciative I am after a messy accident this sales team was the easiest part! Thank you Original Nyle Maxwell in Taylor!

I just purchased a 2012 Chrysler 200 and I couldn’t be happier honestly! I walked in there totally expecting to be turned away because my credit is spotty, to put it nicely (A repo from last month due to unemployment, other stupid mistakes etc.) and only started my new job last month. Well I walk in there, with the intent to see what they had to offer, if anything at all. I worked with Jesse Martinez, a finance manager who then had Edgar, a salesman work with me and those two are miracle workers! I showed up at about 5:30 on a Tuesday after work and they crunched numbers, worked with the bank and even managed to get me a deal with a low down payment AND lower monthly payments!!! (I signed that night because the deal they offered plus the AMAZING warranty was just too good to walk away from. Oh and I didn’t leave till nearly 10 that night) I couldn’t believe it. I still can’t, to be honest. Jesse himself couldn’t believe that he got me an approval but there it was! I’ve had my fair share of less than stellar used vehicles thanks to my credit and to be told I was approved for a car made in this decade was CRAZY! Seriously, they treated me just like any other customer and hopefully in two years my credit will be better and I can trade my 2012 in for a brand new 2017 THANK YOU SO MUCH EDGAR AND JESSE!!! Y’all were awesome and I hope that when I show up to get my car serviced for an oil change in about 3 months that the service department is just as awesome! I haven’t stopped talking about how great my experience was and even referred a friend from work to Jesse and Edgar because she and her hubby happen to be in a similar situation and if they can work with me then yeah — they’re miracle workers!!! Go see them for sure!

Buying the Tahoe was easy and Raul is awesome. This doesn’t reflect on him in any way.
What’s not easy is getting decent service AFTER the sale. I had a Chevy Tahoe for almost 10 years so I’m familiar with the vehicle. Today, for the second time in 6 months, I had to take it in for an engine light.
The first time I was told «it just needed an oil change» despite only having 1,800 miles from the time I purchased it. The second time they’re trying to tell me the same thing which is ridiculous. What they don’t know is I had the engine light read and it says the oil sensor is bad.
Did y’all know that it’s «normal» for Chevy Tahoe’s to burn through FOUR quarts of oil in 4,000 miles? There’s no oil on the driveway so this magic Chevy oil must evaporate into thin air. at least that’s what the manager Lee would like me to believe. I’m not an idiot, and I know that it’s NOT FREAKING NORMAL TO LOSE 4 QUARTS OF OIL IN 2 MONTHS. For 10 years with my older Tahoe I never put in one quart of oil except for normal oil changes. yet these jokers want me to believe it’s normal for a newer Tahoe to burn oil in such huge amounts? Pfft.
I called Chevy and they told me Nyle Maxwell isn’t even Chevy certified at this location, so that’s perhaps why I received such «poor service». Their words, not mine.
I have an appointment with another CERTIFIED Chevy dealer and I’ll update my review after that.
UPDATE UPDATE UPDATE: the other Chevy dealership is replacing our engine. Yes, you read that right. These misogynistic morons said I needed an oil change… and a Chevy dealer 10 miles away says I need A NEW FREAKING ENGINE.

Staff is wonderful, outgoing, family oriented and most of all best priced on any vehicle whether it is used or brand new.

I just purchase a new vehicle from these guys and I must say they are awesome! I drove out there from Austin after receiving an offer from another dealership. I knew I didn’t have a lot of options as my credit isn’t the best but these people completely blew me out of the water with what they sold me. So thank you to everyone at Nyle Maxwell for providing me with a second chance on a car that was above and beyond my expectations. Just an FYI they took my information over the phone so I did not have to drive way out there before knowing if they could get me in a car. Everyone was really friendly and not once did I ever feel like I was being pressured nor did they ever talk to me in a condescending tone even though they knew every bump and bruise on my credit. Again just an overall comfortable, fast, and non intimidating way to buy a car. I will be sending future business.
Thank You

Bought a Dodge Dart for my daughter. Jimmy the internet salesman was great. They really do there best to make the process go smooth as possible. Great supporters of local organizations. Will be back someday for my next vehicle. Good people.

Purchasing the car was easy and the salesman nice, etc., and you would walk away the first week or even two thinking «Geez, these guys have the service thing down to a science», and felt like their best friends, from the number of phone calls received telling us just how much they were happy we’d chosen them, how they were dedicated to excellence in service, etc… and that’s fine to say.
Too bad that the reality hasn’t been so glowing. They continually told us during the sales process and after «Anything you ever need, just let us know.» However, that apparently doesn’t apply to touch-​up paint or service call courtesy. Here, 6 months on in, I’ve attempted twice to service the car for it’s first oil change and maintenance and cannot get one phone call back to verify their appointment made on their website. Twice, within one week, and I even called after the first failure to follow through with the appointment reservation, and both the girl who answered the phone and the gentleman on the service side were rather rude and abrupt with me. You can surely explain that «yes we’re busy this week» with offers of «But let me see what is available next week» or «Let me see how I can help you out.», not just a flat out denial and lack of attempt to set an appointment as I’m trying to! — Follow through on the big «to-​do» sales pitch and promises we received. Or does $ 28,000 not include good service anymore?
We’ll have the work done at Firestone and I’m possibly going to even promise that the next car we buy, probably next year, WON’T be back at this dealership.
****
*Update*
Well, nice «try», a year later, but to be honest, the fact that you’re a paid advertiser with Unilocal and it took a year for someone in your establishment to notice this review… puts a lot more credence behind my review than your followup. Should I try to schedule maintenance for say, 2015? I’ll get started now ;-) Thanks, but no thanks.

just got off the phone with a horrible attitude having salesman by the name of norris… guess the one thing they got right was the impression, i didnt have to go out there before realizing he the typical trash salesperson that i’ll never by from… i guess they might have a few good ones out there but i would definately stay away form old man norris

I made the mistake of asking them for info online, and they began emailing me twice a day for about two weeks, including one email that said «I saw you opened my last email…» Creepy, to say the least. No matter how many times I told them I’d contact them if I would come in, they kept emailing me, inquiring as to when I’d come out. I finally had to tell them to stop emailing me. They’re pushy, and made my decision to go elsewhere very easy.

This review applies to their excellent parts department. After spending most of the morning looking for the keyless entry remote for my 2008 Grand Cherokee (with ZERO luck), I called this Maxwell location. Wayne put me on hold for a few minutes, explained he didn’t have any in stock, then promised to get one delivered just after noon.
As promised he called right after noon to tell me that the remote arrived. Wayne was every bit as friendly in person as he was on the phone. He explained to me that he found the remote under an old stock number and he didn’t know why the other dealers and locksmith didn’t do the same thing. And to bring this up to a five-​star review, Maxwell was cheaper than the locksmith.
Because of their excellent customer service, I’ll be considering my next Jeep/​Dodge purchase from Maxwell in Taylor.