Kismet international Limousine Service

Traffic was terrible and driver knew of an alternate route, getting us to the airport on time!
Nice friendly and totally reliable service.
Very helpful when return plane from Europe was cancelled and we needed to reschedule.

My arrangements for a pickup to the airport and returned trip was punctual, professionally performed in a clean vehicle. I gave each driver gratuities above 20%. When I later received my credit card statement I detected Kismet Limousine Service had charged my account gratuities without notice or my consent. A process called ‘double dipping’. At no time was this action documented on the preliminary contract or verbally discussed prior to execution.

I’ve used this car service a few times. Theyre a bit pricey but in a pinch, it’s worth it. The cars are clean and most of the drivers are polite.
I’ve only had two less than positive experiences. The first was when a car that had been booked for a group of 7 showed up late and the office staff told me every 10 minutes that the driver would show up in 5 – 8 minutes. The second was when I used their service to get me to work, this particular driver entered address in GPS, but didn’t follow any directions. He added a full 20 minutes to my trip. And on top of that, when I paid with my card the device appeared to not be working. So, I suggested he call the office to have them run the card. He insisted it wasnt necessary and left. An hour later, the driver came back to my office and announced that I hadnt paid. After finally calling it in as I demanded, the transaction was confirmed.
Without these two events, they would have gotten a higher rating. My suggestion is use CASH and book EARLIER THAN YOU THINK.

I used this car service a lot when a family member was in the hospital and I had to go back and forth every day from a nearby hotel. For the most part, Kismet Limo (also known as Teaneck Taxi) was great — very clean, nice black cars, polite drivers, smooth rides. They also have an app, though the app is a bit weird and wouldn’t let me put a tip when I paid, and I ended up still having to give my credit card to the driver to get an impression of it, which felt kind of like I’d gone back in a time a decade or so.
The car service was usually quite prompt — I could call and get a car within 10 – 15 minutes, even pretty late at night and very early in the morning. Not the cheapest service, but worth it given how clean and nice the cars are.
However, we had one really bad experience with Kismet that makes me hesitant to use them again. We had to go to a doctor’s office about twenty minutes to a half hour away on a Saturday. The doctor was kind enough to see us while we were still in town and went to his office just for our appointment that morning. I booked with Kismet the day before, maybe 24 hours prior.
The morning of the appointment, I called Kismet after the app said the driver was on-​site as there was no black car visible. Kismet said that the driver was just about to pull up. A few minutes, and no car. I called again and after a long hold, Kismet said that the driver had gotten a flat tire, and that they would send another driver who would get there within 10 – 15 minutes. We were still probably going to make it on time at that point — if Kismet hadn’t been either dishonest or just plain inaccurate about the time it would take for the next driver. This was annoying, as drivers really should check their tires before they go out to avoid exactly this situation, but we allowed for the possibility that the tire was damaged on the road or that something similarly unavoidable had happened.
I checked the new driver’s status on the app and it said he was twenty minutes away. Annoyed, I called Kismet again after a while and they said he’d be 7 – 8 minutes. After another 10 – 15 minutes, I called again, and this continued over and over until we had been waiting for FORTY MINUTES from our original pickup time to get picked up. We ended up getting picked up by a third driver who was very nice and very gracious, and got us to the office very quickly, but it didn’t change the fact that Kismet repeatedly told us that it would only be 10 minutes or so for the next driver and they were repeatedly wrong. If I had known it would take forty minutes for another car, and that I wouldn’t get a car until AFTER the appointment time had come and gone, I would have just called another local cab/​car company.
Kismet was apologetic every time on the phone, of course, but it is just not acceptable to tell your customers a driver will be there in 10 minutes when that’s not possible. They also told us at the very end that the driver was pulling up immediately, but I called back in five minutes after the driver had STILL not shown up and they said the driver had gotten confused and went to the wrong place.
To top it all off, we still got charged the full amount for the trip, which ended up being about $ 70, even though I had booked us to be 20 minutes early and we ended up being about a half hour late.
In short, their drivers are generally great, and the cars are immaculate. Generally service goes off without a hitch, but their response when something does go wrong leaves much to be desired.