E R Moore Termite & Pest Control

After calling numerous other companies and being fustrated by their pricing as well as the 1 week to 2 week wait for them to be able to come spray. I called and set up a monthly spray with ER Moore when we moved in to our house. The special they had was an amazing price and they came out that day. Every staff member they have sent out has been nice, knowledgable, and proffesional. They have come out within hours each time I have called with a problem. One day the office was closed and I left a message. They still called back and sent someone out because I had ants in the babies room. I am very pleased with this company and their staff. Highly reccomend. Thank you ER Moore for showing me that exceptional costumer service still exists and matters to you.

ER Moore, Tehachapi, was hired my seller’s agent, who apparently did not perform due diligence in their hiring procedure, and was given 4 weeks to complete the inspection, repairs, and certification. ER Moore waited until the last day to perform the inspection, pushing my close date back, destroying my schedule and costing me a lot of money. There was no communication from ER Moore as to potential trouble spots or findings, only that a 12 inch section of water-​stained baseboard needed to be repainted. This, of course, led to a new charge to come out and verify that paint was applied. Apparently, ER Moore likes to double charge for their services. When the final certification was completed, again several days late due to the inspector’s apparent inability to utilize a computer, I received a generic report full of legal disclaimers and a single generic sentence certifying the property for no apparent time period.
Communication: ER Moore never answered their office phone, never returned phone calls, and their website was down. This is the most incompetent, lazy, unprofessional company I have ever dealt with. I will be contacting the BBB, although I am sure they are not even register, and I will also contact Kern County to verify that they have a business license, and why they have been allowed to keep it.
These people are crooks.

I have their monthly pest control service. So far so good. It’s a flat rate for outside and inside pest control. I ask for poison outside and pet/​child-​safe poison inside. They have a guarantee and will come out again at no charge if pests come back (a service that I have utilized). On top of it, the service people and receptionist have been very pleasant. I am a happy customer!

Great service!!! Very friendly staff! Have never had any trouble with their service. And the bugs seem to stay away and under control. Highly recommend ER Moore Termite & Pest Control.

Unless you are a friend of the owner, don’t bother. Basically, Mr. Moore inspected and certified our house about 10 months ago against termites. Guess what we have?! Termites. We called Mr. Moore out not realizing that he had done our initial inspection. Evidently Mr. Moore didn’t realize it either because he had told my significant other that the termites have had to of been here longer than a year. We got a quote and told him we’d have to discuss it and see what we could do. Well, significant other pulled out the initial inspection report and low and behold Mr. Moore was the inspector. So Mr. Moore got a call back and all he could say (paraphrasing) was, «It’s possible I could have missed something. I’ll cut your quote in half.» In half!!! Uh, how about you fix your overlook for free!
We called out Terminix who spent about 3 hours out here (2 hours and half hours longer than Mr. Moore). Terminix walked through the whole house with my significant other explaining everything he was checking for and everything he was seeing. My significant other told him the situation and Terminix’s response (paraphrasing): «Any pest inspector would have to be blind to miss this damage and fail to see that it has been here for a year. I’ve been doing this for about 34 years now and in my experience, this damage has probably been here closer to a few years. It sounds to me that a friend of a friend did the inspection and certified it and the termite company that certified the house should be held liable for this damage.»
Hopefully Mr. Moore does a better job resolving issues than he does actually inspecting houses.