Bank of America

This bank always has long lines and is understaffed. The tellers can be impolite as well. I do most of my Banking at Wells Fargo and they are so much faster and more friendly. If someone is considering opening any new accounts do NOT do it with Bank of America. Especially avoid using them for business accounts. I dread having to come here and try to avoid it at all costs, but must make an occasional trip for business purposes.

Thank goodness I do not have an account at this bank, I am not sure how anyone could possibly bank here. I walk in the branch and it is about 10 minutes before closing. I went to make a payment on a CC for a friend. The line is out the door. One teller is open, and one other teller is helping someone over on the side. While we all wait in line, several people complain about the wait, and the manager, and some other people walk around behind the teller, talk, count money, hug and shake hands. Not one of them looks at the line or tried to help anyone in the line.
Then the line finally moves a few spots and the branch closes, so the door gets locked. We all still wait in line. Finally my turn, and still a line almost to the door is behind me. I walk to the exit and doors are locked. No one around to unlock.
It should never take 20 – 30 minutes to make a deposit or a payment. I can not imagine that people actually bank here. Go to another bank where they actually care about you.
This is just horrible service and I can not imagine any business that lines people up and not one person helps anyone in the line.

Place is clean very quick service and employees are friendly. I was in and out in no time.

Horrible. I made a large cash deposit and they lost it — I have now for 3 days been trying to get them to fix it. I have the receipt for my deposit, so they know the time, date, teller and the amount, and yet they still can’t seem to fix it. I will never trust BOA again, as soon as this nightmare is worked out I will immediately cancel my account of 16 years. And it isn’t just the branch, the customer service line is just as bad.

This BOFA is horrible. Lines are always long and there is never enough tellers. I’m always waiting at least 20 mins every time I’m here. If it wasn’t for my business forcing me to bank here I would never ever step foot in here again!!!

HATE THIS BRANCH! Tellers are slow and rude. And biggest of all, they took away the business banking line on most days! WHY?! Businesses bring more money to the bank than personal banking, so why treat the businesses the exact same. You only piss us off! Don’t go here!

I am not reviewing Bank of America as a whole (that would be a 1 to 2 star). I am rating this actual branch. The workers there are always very friendly and it is very clean. I have never had an unfriendly person help me (and I am in a lot). Plus, their Merchant line is usually pretty quick.
The only thing I get frustrated with is that sometimes they open 4 to 7 minutes late (seriously if you open at 9a, open at 9am).

I am so tired to be chased by their fees. This is just not fair — we give them our money, they used on their own purpose — generate new money, and every time they find some reason to charge you something. $ 5 this month, $ 7 next month, $ 15 another month.
Every time there is something to charge you — maintenance fee, inactivity fee, transfer fee, overdraft fee. The worst thing is that we have to play their rules.

At first, I was going to Unilocal this branch a new orifice.
I was in to address the accounts of my late mother. A manager, Deborah Patterson, greeted me and asked me what I needed. When I explained the situation, she treated me like a thief and told me all the things she wouldn’t do. A comical perspective on this was that she WOULD believe me that my mother had died with respect to the loss of my POA status, but when I wanted to notify them of stopping withdrawals to her accounts, she WOULDN’T believe my mother was deceased until she saw a death certificate. Other banks treated me much better with regards to this same business, esp. Wells Fargo.
So I was going to give Deborah and the branch 1 star only. However…
I met with a banker named Cristina A. She treated me with sympathy as the grieving son that I am. She took care of all my business and deserves 5 stars. So…
I compromised and gave the branch an average of 3 stars.

By far thee slowest bank I have ever been into. No wonder why they weren’t apart of Unilocal until now. Every time I go in there, no matter the time, the line is all the way to the front door and there is never more than 2 tellers. It’s not just me either. I have been waiting in line and listened to fellow customers complaining about how slow this bank is. I literally drive across town to the BofA on Ynez just to avoid this one. It’s been that way for months and they have not even tried to fix it. VERY VERY frustrating. I’ll be taking my business to Cal Coast Credit Union