Bel Villaggio Eye Care

I love the eye doctor here! He is so nice, caring, and very knowledgeable! He really focuses on what is best for your eyes and takes his time!
Most his staff (all but one) are completely clueless. How they make that office run is beyond me. They never know what’s going on and always seem so confused. I had an appointment to pick up my glasses and get my contacts checked, and of course my glasses were not ready. Why was my appointment made for a day my glasses would not even be ready? No one could tell me this ahead of time so I could change my appointment and not waste my time coming back twice. Have patience going into this place you’ll need it.

Not only do they have a good selection of frames but the staff is extremely nice and helpful. During my exam Dr. Creech was very thorough and made double sure that my prescription was correct. I have come across a couple problems but nothing that could have been prevented. After having my glasses for a couple of weeks I accidentally scratched one of my lenses. All I had to do was call and let them know and they went ahead and ordered me new lenses. The new lenses came in by the end of the week. When I dropped my glasses off to have them switch the lenses they were ready for me to pick up within the hour. I love how pleasant the staff is and how welcomed they make me feel. I definitely recommend this optometrist.

Took my daughter here for the first time yesterday. What a great experience! Everyone was friendly and helpful. Dr. Creech took his time and felt like he really cared. It was not rushed like most doctors offices. They sent a text reminder the day of our appt. which was very helpful. They ladies at the front were all awesome too! I highly recommend this place.

I came to this place because of the reviews, and I wish I never had. From day one its been nothing but issues. They called me the day before tk confirm my appt… I go in, and they didn’t even kniw I had an appt. I said they called and even sent the text message to confirm. They replied with «oh sometimes that doesn’t work right»
Ok, whatever. They finally found me on the appt list and had my exam.
I got my glasses and sunglasses ordered. Was close to (if not over) $ 500 for exam, glasses, etc. Fine.
I finally get them… (after another issue of it being delayed, but then someone found them sitting in the back the whole time…) and within weeks my sunglasses started breaking. Finally, unable to fix myself anymore, I call and make plans to bring them in. I dropped them off August 2^nd… it is now Sept 3^rd… and still don’t have them back.
They told me that the frames were on back order, so will be 2 wks and they’ll mail them to me. (I’m no longer in Temecula)
I call today to find out what’s going on, they don’t know. Will call me back. Got a call back from Kimberly. Apparently the frames are still on backorder for another month… but the Dr had a tool and miraculously they are now fixed and ready to be picked up…
So you guys kept my glasses for (the start of) 5 weeks, and this whole time, the Dr could have fixed it… that day I dropped them off…
Seriously? Worst customer service. I got one $ 5 coffee gift card for the mishap of them sitting in the back office the whole time… wonder what they’ll try to fix it with this time. …
Don’t waste your time here. I kept refraining from writing a tip, but today officially irked me to the max. I work outside and need my (prescription) sunglasses. The amount of headaches I’ve gotten from not having the proper sunglasses is ridiculous.

Very Happy with the quality of service and friendliness of the staff

Bel Villaggio is where it’s at! Dr Creech is the greatest. I’ve never worn glasses and was my first experience. Dr Creech explained every test, what it was for, what he was looking at, explained the eye and how everything works, and then described my condition and correction. It is always a comforting feeling when someone is genuinely excited about their profession and people rather than seeing how many patients they can run through in a day. Even the lovely ladies in the office were engaging me in conversation.
The office was very clean and all the equipment looked new and state of the art. I can say that I really like my new glasses. I had a small issue with the lenses that developed a smudge/​scratch right away but Dr Creech took them back and fixed them right away. He was even able to put my prescription in my favorite pair of Oakleys. Now with good lenses that are polarized, everything is soo clear!
The ladies in the office really work for you to make sure you are taking full advantage of your insurance in order to get you a good price. I would recommend Bel Villaggio to anyone!

My experience with Dr. Creech far exceeded my expectations. His staff is extremely friendly and efficient. I received my glasses within 5-​business days which has never happened with any other office. Absolutely recommend Bel Villaggio!

This a great family owned business that really cares about your satisfaction with the glasses you buy. They carry a lot of the top brands of frames and also have great sunglasses too! I’ve always walked away happy with what I got and the friendly staff that helped me with it.

Don’t short change yourself by going to some cut rate crap eye care place! This is a family owned business that cares about the work they do, and carries quality brands you won’t find at Costco. Thanks Dr. Creech!

I have been seeing Dr. Creech for many years now. The staff is always friendly and very welcoming. I always receive the best service!

Pros:
Dr. Creech is the best optometrist I have ever been to and I’ve been wearing glasses/​contacts for 30 years. He takes pride in trying to get his patients the best correction he can, no matter how long it takes. In my case, he spent over an hour with me and had me come back twice after trying different lenses, completely free of any additional charge.
He has very modern equipment and even some kind of high-​tech retina scanner, which is available for an additional fee (I think its $ 35). In my case, he thought he saw a problem with my eyes, so he put me through the scanner free of charge. I was very impressed with the care he showed me as a patient. I can’t image that many other optometrists would do that, if any would.
I was also impressed that he provided me with my prescription form without any difficulty or question whatsoever. Many optometrists that I’ve been to in the past, tried to hold the prescription form hostage, as they want their patients to buy glasses in the office. I never buy glasses in any optometrist’s office, as they are WAY overpriced.
Cons:
I am not holding the following against Dr. Creech, as this is the case in EVERY optometrist’s office. On a lark, I asked the optician, Kimberly, for a quote to put new lenses in my existing frame. Kimberly was very nice and knowledgeable, but in total denial about the fact that eyeglass frames cost pennies to manufacture and they are sold for hundreds of dollars (watch 60 Minutes and see for yourself). But that’s beside the point… The quote to put lenses in my existing frames was $ 600 and that was supposedly with a 20% discount. Holy mackerel, Andy! That’s even worse than I thought. I can’t believe most people pay that. Everyone else on the planet must be nuts! I drove a mile down the road to Costco and bought the exact same lenses for $ 200 (ultra light weight, progressive bifocal, transition, edge polish… the whole enchilada).

I’m giving 5 stars because Dr. James Creech and his staff have been so knowledgable and helpful with my eye care. He’s helped me transition as my eyes are ever changing. Cool frame choices too. All around great attention.

Dr. Creech is amazing! He’s both friendly and professional. He takes time, is thorough in answering questions, and provides excellent care of mine and my family’s vision needs. He’s really good with kids, too. He has a great selection of designer frames and an office staff that is the best! I would go out of my way to entrust my vision care needs to Bel Villaggio!

Dr Creech is so friendly and really took his time with me. His office staff was so helpful and friendly as well. Its easy to make an appt and I never wait long at all. I love going here! I am also very happy with my glasses and how fast I got them!

It’s a small optometry but has excellent service. Dr. Creech is friendly and also funny. He spends the time to examined my eyes carefully. It’s easy to get an appointment and the waiting time is not long at all. The only down part is that there are not too many options in glasses. :(

Great customer service… walked in without an appt. was seen right away. Great exp all around.