Goboman

UPDATE: 9÷8÷15
I am pleased to say that the folks at Goboman reached out to me via
and offered to make things right and offered me a gobo so that I can see how they have improved. I must say that things have drastically improved. The response time was much more to what I would expect from a professional service. I am not saying any of this because the gobo was free, that was just a bonus. It really was much better service. In addition I put the pressure on because this particular Gobo was not just for any wedding, it was for my own upcoming wedding.
The Gobo was ordered, a confirmation received and they quickly produced my Gobo without any issues. It arrived in 8 days after I ordered it. I will be giving them another chance in hopes that they will keep up the good work from here on out.
My original rating was a 1, I will move it up to a 3 «A-​OK!», provided they keep up the good work I won’t have a problem with 5 stars in the future.
Chad Gibbs

Completely horrendous customer service. I ordered a time sensitive wedding gobo for an event in July weeks prior and have just received it today, more than 2 months later. My order was placed before their summer vacation deadline and was expected to be manufactured and arrive on time and never did. I had to contact Gobosource for a rush order and they delivered the next morning! These guys never replied to any of my emails nor did they refund me. I will never be doing business with Goboman ever again.

I must say in the 2 years that i have done business with Goboman i have been a satisfied customer, i receive proofs and phone calls have been answered with very helpful customer service. I always receive tracking number and email for gobos and they arrive on time, even last week i needed a gobo in under 2 weeks and once they got order they informed me that shipping method i chose may not meet deadline of when i needed it and also told me to skip the proof email to also save me time. (HHG)

Gobo man does great work. Customer made gobos to order. Steve and Rebel are always friendly on the phone and do their best to help me. I have had great experience with UPS shipping. I have recommended a few friends to them with total confidence.

Customer service is HORRIBLE!!! I ordered 2 gobos on June 26^th and never received an invoice for my order showing that everything was processed, but yet my payment was taken of course… I’ve left over 5 emails begging this company to provide me with my status of the order and tracking number… Our weddings are this Saturday and we still have NOTHING!!! STAY AWAY FROM THIS COMPANY!!!

My experience with Goboman is truly a terrible one… I had order a custom gobo and payed extra to get a proof sent to me for approval which was to be sent to me within 3 days… It’s been a week and nothing, I have left a couple voicemails (during business hours at that, they never answer) and sent them a few emails… I am now filing a complaint with my bank to retrieve a refund!!! This custom is bogus and has had bad reviews, do not trust them and better yet save yourself the time and money and go with another company… I prefer
for my Gobos now…

I was helping out a friend with her event. I did a rush order from this company for a $ 249 gobo. I asked if they could ship overnight Fedex or I could send a messenger? They said they would only ship UPS… you can guess what happened next. UPS lost my package and I spent 4 hours of my event install time on the phone and trying to piece together a custom gobo when I was supposed to be managing a large crew.
Shit happens. However, as of today, I have not received a credit as promised, a returned phone call or email. And the event was 17 days ago. I will have disputed the charges with VISA at this point.

THEY DO NOT RETURN PHONE CALLS. I BEGGED THEM OVER EMAIL TO CALL ME, and left them voice messages. THEY PRODUCED MY GOBO INCORRECTLY, AND THEY STILL WOULD NOT CALL ME. They did Finally give me a refund. WOULD NOT recommend if you like customer service. I should have read the other reviews below, I would have found this out. Coming out on top of a Goggle search does not mean you are good! Lesson learned.

Will never order from here EVER again nor will I be recommending Goboman to any of my friends for their upcoming weddings! After Goboman came recommended to us by our wedding venue, we placed our order in October of this year to ensure we would have our gobo in time for our wedding in November. We paid extra for a proof that was suppose to be emailed to us 3 days after we placed our order. A month later and we still DID NOT receive our proof. We called several times to follow up and left several voicemails (during business hours) only to be assisted by a snarky woman when we finally got through. A week before our wedding we finally received a proof at the last minute which meant no time to be picky about how it looked and had to settle for what they sent over. Once we approved the proof, we had to again leave voicemails so we can get a tracking number, we FINALLY received notification that our gobo is set to be delivered. We hope nothing goes wrong with delivery and will have it in time for our wedding, but have ZERO trust in this company and am afraid that we will not have it in time for our wedding. VERY DISAPPOINTED!!!

I used to use Goboman for a few years until they started to mess up orders I had placed. Once I called them on it they were RUDE and uncooperative. Bottom line, they do not care! So I took my business to Pro Gogo and have been WAY happier!
DJ Pat

Been a customer for years! Very reliable, consistent, and affordable! In the 7 years I have been their customer Rebel and the Goboman team have never let me down!

Thank you Goboman! We contacted Goboman to do a custom design for our upcoming wedding. They were great! Rebel and Steve sent us several examples and links to review gave us great input on specific designs. Once we had decided on the design that worked best for us they sent us a proof email to approve it. Seriously topped off the night! We received so many compliments on it! We really appreciated how easy it was to make a custom Gobo!

If I had written this review last year, it would have been a different story. I have been a customer of Goboman for two years now. I’ve purchased 8 different gobos. As long as my orders have not needed any response or support from staff, my experience has been fine and I would have recommended them. Now, that I have been asking for their help in tracking down a receipt so I can bill the total amount I spent on gobos to a client, my requests have been met with rude, short responses, pissy attitudes and staff who act like I have no right to request a receipt for my order.
Their blatant disrespect for their customers and disrespectful manner for handling their clients is the reason why I will be looking for a new vendor.

I’m in the business for lighting… I order gobo’s from many sources however these guys advertise being $ 10.00 cheaper than most vendors so I decided to give them a shot.
I placed an order on their website for a gobo and even uploaded the artwork online on their website. Two weeks later they let me know that they still don’t have my artwork like I failed to fulfill my end of the contract.
I then emailed them the artwork and they did not respond and I decided to call customer service and spoke with Rebel and she said they didn’t receive my artwork so my order still hasn’t been processed. At this point I’m frustrated however I take a deep breathe and keep my calm. I ask her over the phone and say «I’m emailing it again right now, can you stay on the phone with me for a minute and let me know if you receive the artwork»… She replies «No I’m not near a computer».
I called your office line right? No wonder you didn’t get my artwork there’s no computer to be found near your office to download my artwork.
I swear in a service business that especially caters to weddings they should learn something about customer service and talking to people.
If you want gobos you should contact Rosco directly or another local lighting vendor.
I would have paid $ 100 bucks extra to avoid dealing with these people. Thats what I get for being cheap.

Perfect. So happy with everything.