Gosch Ford Temecula Service

I have been taking my Fords to the Gosch service department since we moved to Temecula five years ago. Rachelle Long has been our service provider and her service has been excellent. She always recognizes me when I come in, she gets the service done quickly so I don’t have to drop it off and she keeps well informed. Rachelle truly makes you feel like she cares and is invested in both your experience and your vehicle. She remembered my previous truck and took the time to chat with me about the differences. She helped me make sure any little concerns were addressed prior to warranty expiring and has kept my last two trucks going for over 125k miles. The sales experience is very good, but it is Rachelle in service that keeps me coming back to Gosch and I plan to continue going back for many years.
She is easily the best service advisor I have had the pleasure of working with for any of my vehicles.

I have been taking all of our family’s cars to see Dane Tilton for years and will follow him anywhere he goes! One of the nicest people I’ve ever met and he has so much knowledge about cars and more! I never have to worry about our cars when I take them to him!

Five stars for Rachelle Long in the service department. Customer service that is second to none.

Brought my whip to Gosch for an oil change, Kenn took good care of me. His service was the best, no doubt! Excellent customer service guaranteed!!! Thanks Kenn!

Rachelle long was amazing today! I bought an f150 from another dealer and needed the door code for the keyless entry. I called the service center at ford after some research on the subject. Thinking I would have to pay some crazy fee for a code I was wrong! Rachelle took care of me for free and I was in and out in about 15 mins.

I have been bringing my ’07 Explorer Sport Trac here for the past 5 years. I have been to service centers throughout Southern California, and I can say that this place is consistently proficient. They diagnose the issue, and provide honest solution recommendations for any issues. My range of service experience with them includes normal items like oil changes and regular interval maintenance, to cracked head gasket replacement. I’m not a car guy, but I grew up with an executive automotive engineer, so I know when a place is doing their job. The service advisor, Rachel Long, is by far the best service advisor that I have ever worked with. She provides honest, unfiltered information and status updates regarding work being performed on my vehicle. Also, the turnaround time for service is as expedient as possible.

Great service from Rachelle Long. Good communication and kept me updated. Car was under warranty and was repaired in a timely manner.

Ken is service was very thorough and helpful resolving a radiator issue which turned out did not cost me a thing. And they honored a price that they quoted me a while back saving me on labor for another issue that they fixed. They were very prompt with there service. The Ford service was very friendly and helpful when I called to ask the status and had any questions. I was even able to pay over the phone and pick up my car after service hours from the sales floor, since I could not make it before 6pm.

I brought my Boss Mustang in for a battery service, there was corrosion on the battery post and cable. When I got my car home, and took a look under the hood there was the white corrosion pieces all over the engine compartment, and the lube they sprayed on the terminal for corrosion protection was sprayed all over the paint, near where the battery is. I do not like the fact that corrosive material is going to be sitting on who knows what, and that there is grease sprayed all over the paint. Of course nobody from service is there now and their solution is to leave it there overnight at their service lane… I don’t think so. Will never go here again, except to have them fix what they made a mess out of.

You must come to Gosch Ford to have your car serviced. They are fast, friendly, and professional. Please visit Ken or Rachelle, they are just great! And if you need a shuttle service, please ask for Doug and ask him to sing for you

I am from out of town visiting my kids in Temecula when my car started making a noise that was troublesome. Being 7 hours from my Ford dealer in Morgan Hill, I called Gosch Ford to make an appointment. I expected to wait many days but to my surprise they got me in immediately. My service rep Ian Pinney, was very sympathetic to my plight and immediately put me at ease about the pending diagnosis. I held my breath when he called to say they were done but all was handled under warranty. Thanks Ian, you did a super job and I really appreciate the courtesy you showed me. Lorraine Rouse

I towed my pickup truck to Gosch and got an estimate to replace the O rings in my 6.0L Diesel engine for $ 3700. They explained that it would take over a few days and it was a major job.
Well I couldn’t afford that so I called around and got 2 estimates from 2 local diesel shops within 25 miles. Both estimates were well below Gosch and I finally got it fixed for $ 576.
I know that the dealer is more expensive but not 600% more !!! Do not go to Gosch unless you’ve won the lottery. Shame on you Gosch.

Kory Foster has been my Advisor for quite a while. I could not be happier for the service. I’ve had people question why I continue to go to the dealership. Simple! I pull a travel trailer and my truck must be at peak performance. My truck is a 2002 F-​250 and runs like a charm. I know when I leave the dealership that ALL their work is guaranteed. I used to take my vehicles to other shops but stopped when I had an engine come apart due to short cuts taken by the shop. I no longer deal with those issues. Gosch Ford has been more than reliable and I would recommend them to anyone.

Marci was very helpful in the front desk. She was nice and took really good care of us. So far the experience has been great.

We are seniors and looking to buy a new truck. We went in yesterday to get a brochure and the saleslady said they don’t have brochures but we can look at them on the lot. We didn’t want to walk all over the lot not knowing what to look for. We said no so she said go look them up on the computer, overtime we have given them a chance to purchase from them which as been about 5 times, they only want you money, don’t know about their product, want to sell you what they have not what you want. They service department is awful. We have been out here 38 years and they just keep getting worst. Now no brochures, wow somebody is really getting CHEAP. So now they will mail us a brochure if we give them our address. Well we don’t want to be on their MARKETING LIST so we aren’t going to do that, thanks but no thanks we got a brochure from another dealer.

The service department is really slow. I made an appointment and I still had to wait over an hour for just an oil change. The people are nice and the prices are okay but you have to expect to wait for over an hour. I will find somewhere else to take my car.

I can’t help but laugh a little when I saw Gosch Ford in Temecula only has 2 ½ stars. The last two days I know why. When I showed up with my truck to have the transmission taken care of, I walked into the service department to see all the service people talking and laughing like little school girls, and completely ignoring me. After finally getting someone’s attention I was helped (if you call it that) by Ian. Talking to him trying to inform him of codes that I had after being towed into the shop, he seemed to not care and just get the truck in then what I jade to say. For this I just got a bad feeling and saw how unmotivated and angry they are. I later called internet sales to Se about getting into something else, all this lady wanted was for me to come down to test drive and to give me an value for my truck. I proceeded to tell her (I do not have a car to get down there and you have the truck in your lot so why can’t you get the appraisal and call me back) pushes and pushes more to where I hang up. Back the the service department, they close at 6pm here it is 5:30 pm and I have not heard anything. Now I dropped the truck off at about 9:45am so all day they had it and couldn’t call me to update me. I called at 5:30pm to be told he will have to call me back. 25 till he calls me back, worst customer service all around. I’m never coming back here again, I will spend the extra money els were and be treated well.

Service was so bad. Where to start! Made an appointment on Friday which they must of forgot to hit enter on. Debi was the person my husband spoke to. However I called early and caught it because I had a few as other issues which they said they would try to look at. Well The Bottom Line Is Nothing Got done Except To Order A Part. Now I get to start all over with the other issues Just Grest! Good Job Debi. NOT… EDIT the management responded after my original review and asked me to bring my car back and fix my issues. They responded in a very positive manner and now I am a happy customer!

So I took my Ford Focus in two days ago to have the thermostat look at and my windshield wiper motor replaced and a basic 5k mile oil change.
I was told I would be called at the end of the day with a quote of what is wrong… no call…
I waited until 11am the next day and I called and Ian in service said no one had even looked at my car yet… finally at 4pm I get a call telling me my car needs a thermostat and coolant flush for a total of $ 500…what the hell. I drive a cheap 2008 base model Focus… then he says oh we have not even looked at the windshield wiper pump and won’t be able to for about 3 days (they have had the car for 2 already) and that will probably be another $ 200…$ 700 are you flipping kidding me… I’m not getting a engine replaced for gosh sakes…
I told Ian I would just come get the car…10 min. Later I arrive to get my car and pay for just the oil change that was completed… SURPRISE SURPRISE there is a $ 105 diagnostic fee that I was NEVER told about… so Ian did give me 50% off that because he realized he NEVER told me about it… out the door with ONLY a basic oil change I spent $ 75 and had NO car for two days…
Aamco ended up quoting me $ 210 for EVERYTHING… thanks for nothing Rancho Ford… you lost my business.

Came here to get an oil change on my focus. It was during construction, and I could tell everything was hectic, but the guy was very professional, and my oil change only took about 25 mins. Very nice people. Will go back.