Straight-Line Glass

Had a large dual pane window on the 2^nd story of my house fail. They came out and measured on Friday, gave a fair quote, and said they’d be out between 9 and 2 the following Monday to do the job. As luck would have it, my wife went into labor Monday morning. I called to see if they could come out earlier since I knew some of my family would be at the house in the morning, but obviously not later in the day. They came right out, completed the job quickly, and it looks great. I will definitely be using these guys again!

I have a dual pane window that has a crack in it. I called a few local shops and Straight-​Line was the most affordable at $ 104 so I brought my window in. They didn’t have time that day so I brought it back the following week only this time I was quoted $ 130. I guess they forgot to include the labor the first time. I asked if they honor the original quote since it was the reason I removed my window and brought it to them and they refused. Janette was very friendly but Ron didn’t seem to care and turned me away rather then eat a little labor cost to honor their original quote. This was my first visit here and I will not be returning.

Had two gas-​filled double pane windows made. One of them failed (gas went out, window turned purple). Refused to honor warranty. Strange and surprising since it was a small, easy window. Had done business with these folks for years but now I will be finding a new glass company.

I would like to give kudo’s to straight line glass. We ordered new beveled mirrors for two of our bathrooms and had them installed today. They are a family owned business and have great prices.
Janette is the owners wife who gave us the very competitive estimate. Ron is the owner and came to our house to measure for the glass order. It only took 4 days to get the mirrors delivered. They could have done it sooner, but we had other contractors doing other work. One of the owner’s sons, Mike, arrived right on time and started the installation. He was soon joined by one of his brothers and completed the install. In addition we had them remove two medicine chests and replace them with new ones. We were very happy with the work they did and the friendly, conscientious attitude of both of these guys. I will recommend this company to anyone that asks for a referral and use them again for future projects in my home. Great company and service!

Over 2 weeks ago (On July 15^th to be exact) i brought in a glass end table piece that had a crescent moon break out of it. leaving the dimensions of the original glass in tact. I asked to get an exact replica of the piece i brought in, sans the obvious break.
Two days later i picked it up. took it home, and it was too big.
Took it back the next day, asked to bring it down 1/​16″ or more.
Got it home, still too big.
Bring it back again and am now sensing an attitude that they think the problem is me as to why it isnt right. The issue is simple, if i bring you the original piece, and ask for a replica, that’s about as easy as it gets.
I dont hear anything for 5 days. I call and im told «its still sitting there on the table, i havent had time. We will get to it in the next day.»
Its now 4 days later… nothing. no call, no glass, no worry.
I can see how this is going to end.
Andys Glass was much more welcoming today. They now will be servicing any of my glass needs.
UPDATE:
It’s nearly one month since i brought the glass in and STILL NO CALL. I called today out of morbid curiosity (⁸⁄₁₂) and they say, «oh, let me look in the back… ok, yes, its ready for pickup».
We are talking about a 2’x2’ square piece of glass.
They can keep it.

Excellent service. Great pricing. Called to have a window replaced. Got an estimate over the phone and set up a site visit. They took measurements and installed the window within a short time period. Straight forward. No surprises. Fast response. Highly recommended. Would use them again.

Just having bought a new dinning set my wife wanted to put a piece of glass on the table. appx 38×87 with rounded corners. We obtained 3 quotes and overall Straight-Line’s total price was very competitive. We were very happy selecting them and the table top was perfect. nice polished edges, etc. Jeanette, inside sales consultant was very helpful and took care of everything. Nice people to do business with… highly recommend them

Straight-​Line did an outstanding job at a very good price. Professional. Efficient. And on time. I called the office to get a quote, they sent the specialist out for measurements and had my custom glass done within a week. They are now my source in Murrieta/​Temecula for all my window service needs. Home and business. Great job.

Unilocal places unfavorable reviews in a hidden folder making it difficult for potential customers to see? I thought Unilocal was for «all» reviews, not just favorable ones. Hmmmm interesting. Here is my review that was hidden…
If I could give zero stars I would! The «office manager» has no clue how to run an office or submit and manage orders from the manufacturer and keep the Customer informed! I used this company before and had great service from James, and that is not the issue, but I only had one plate of glass replaced at that time. I had ordered windows from this company and «Jeanette» said it would be 5 – 7 days before the windows would come in. There was another company who had Milgard Windows (probably better) and was just a little cheaper, but I told her the time frame was the most important to me as this house was up for sale and I was moving out of state. I had to call Straight-​Line after the 7^th day to find out what the status was. I NEVER received a receipt of what I ordered, a receipt saying I paid $ 500 deposit or any paperwork that was promised to be emailed. I ordered one window with the grids and she got a quote from the manufacturer on all 3 windows, not just the 1 window. So instead of getting a quote on the 1 smaller window, she just divided the price by 3! At this point the windows were way overdue and I asked her about cancellation. She gets upset saying that they would have to pay for the windows??? If the manufacture doesn’t deliver, they eat the order and Straight-​Line keeps my deposit. I call her on Monday and she said «they MAY be in on Wednesday.» Ok, I’m moving on Friday and have an appointment on Thursday 8am in Rancho Cucamonga; my husband calls Straight-​Line on Tuesday at 4:15 to see if the windows are in because we hadn’t heard ANYTHING… no answer, no answering machine. What a way to run a business! Thursday on our way to Rancho he calls at 8:30, and asks if the windows were in from the manufacturer. She said «oh yes and they will be there at 9 to install.» Oh great! Thanks for letting us know. Now we are an hour away and have to jump through hoops to get the door opened and no one there to inspect the finished product. That is not the worst part! We are on our way back from Rancho Cucamonga Dr Appt and they call about 20 times in a row while I’m driving… sorry I don’t drive and try to find my phone to talk. So then my Realtor and husband get messages on their phones (and Jeanette thought she was leaving a message for me, but it was my husbands phone) saying she is going to have her son take the windows out of the house right now if we don’t pay, and TAKE US TO COURT! WOW! I’m 45 minutes away. The balance due was $ 1400…your company can’t wait 45 minutes to get paid??? What about the extra time I had to wait to get my windows? Isn’t it weird when someone needs something the shoe is on the other foot? Jeanette, you are a DING BAT and threatening to take the windows out and take me to court is a little dramatic isn’t it??? Not to mention a little premature and outlandishly unprofessional. I guess I won’t wait for the «Thank you for your Business.»

My neighbors across the street had checked around town for glass companies and Straight-​Line had the most competitive pricing of them all. They needed the glass in their patio sliding door replaced and they were really pleased with the end product so I gave Straight-​Line a call.
Our bedroom window was nearly 20 years old and over time the seal had deteriorated. When the stucco got power washed the residue deposited inside the dual pane unit where it dried and looked horrible. No other option but to replace the window. Jim came out to measure and Jeanette called me back a couple of days later with the pricing for clear and «Low E» glass, which reflects more sun outward helping keep rooms cooler. The difference in price was small so I went for the top of the line glass.
When Jim removed the old unit and installed the new, I was very happy and it was done for under $ 220 bucks! A dual pane window, including labor and «low E» glass… yup, «Woohoo! As good as it gets!»

I can’t say enough great things about Straight-​Line Glass and Mirror! I love a family-​run company like this. Jeanette [Mom] answers the phone. I know she’s a killer-​of-​a-​mom because her sons rock. I dealt with Mike, and what a guy! [If I didn’t already have a husbad – not a typo – I’d marry him.]
He came on-​time, and was way well mannered. What a great conversationalist! And he was über-​concerned about leaving my place neat and tidy. [He’s wicked-​good with that vacuum.] He even offered to haul away the gigantic slab of wood my husbad – not a typo – used to board up the window. [Gotta love a man with his own dumpster.][Sigh.]
Straight-​line had the best price too. They also came in with the quote quicker than the other guys. They are professionals all the way!
I’m giving Straight-​line Glass and Mirror my highest recommendation. They’ll treat you right!

Sandra J.
My husband and I have been using Straight-​line Glass for years! Their service and quality are unmatched by anyone in this valley. We use to get other quotes from others but Straight-​line always beat their prices. We highly recommend them for your glass and mirror needs.

I had two large broken windows in my house. I was very much dreading getting them fixed due to a very high quote from a competitor. I decided it was time to get it done, came to Unilocal,read the reviews on the various local companiesand started the process of getting additional quotes. The owners at Straight-​line came out same day for a quote and were able to get me scheduled for the next day replacement. The cost was HALF the competitors! Very efficient, very professional and I am very happy I called!