Temecula Glass, Inc

Called to have a mirror cut to size, paid over phone, had it in 3 hours. Was very happy about that, they also gave me some double sided tape with no charge. Thanks Temecula Glass! Already have it installed.

I took a sofa table down to their shop to get a replacement glass insert. I left the table there and was able to pick up in a couple days. Pricing was very fair ans customer service was on point. Thanks!

Too bad you can’t give a lower score. I wish I would have checked Unilocal first. I needed a piece of glass for a cabinet. I went in and the girl said all of the techs were out and that she would call when they got back but it would be an hour. I never got a call and when I called them no answer and I now can not complete the job. Do yourself a favor and go somewhere else where they value customers and honesty.

I live 35 miles from Temecula, so to save on the cost I brought in a door which needed a replacement double pane. Naturally they had to order to size and then install the glass. It took a week. I picked up the door to day. I found everyone there pleasant and professional in every way. Will use them again in the future.

I restore antiques and often have to bring picture frames back to life. Of course the glass is either missing or broken. I recently moved to Temecula from NYC, and I have to say that everyone at Temecula Glass are just amazing and super friendly. I usually only need a few pieces of glass cut to fit a small frame. In NYC I would always get an annoyed look, but here they usually cut the glass on the spot. highly recommended.

I telephoned Temecula Glass Inc. company per their website instructions for a free quote. 3 days later no call back. I called back today & inquired if they were going to call me back… the girl that answered the phone said they have 2 computers & 2 different note books she would have to check.
If they are this disorganized to get business I can only imagine how hard they would be to get a hold of to warranty their work.
I guess they do not want our business.

I’ll write a review for only two reasons; either I’ve had a particularly great experience, or a particularly bad one. And I’m just as quick to write for one as the other. Unfortunately, this is one of the truly bad ones.
We recently purchased a new home in Temecula and we wanted to upgrade the mirrors in the three bathrooms. I called Temecula Glass, and I’m SO very sorry I did. My experience with them started out bad, then went from bad to worse. To begin with, I of course called to set up an appt. for someone to come out to see what was needed. I was told I’d get a callback that day… a call that never came. I called them the next day and an appt. was set for the day after, and they did show on time for that. I waited… and waited… and waited… for a call from them with a quote. That call never came. I finally called them on the third day and I was told that someone would be calling later that day or at worst, the next. THAT call never came. So AGAIN I called them and AGAIN spoke with Stephanie, (who is the one bright light in this nightmare) and I was AGAIN told that someone would call me… that she didn’t understand what the delay was. NINE DAYS AFTER THE CONSULT, and after I called THEM yet again, I was given a quote over the phone. I agreed to the price and an appt. was set for that coming Tuesday… this was on a Friday. Today, Tuesday, I was at the house waiting for them by 9AM. The appt was set for between 9AM and 11AM. They showed up at noon. Ok… sh-​t happens… no biggie. They went into the house through the open garage and went directly upstairs. I followed them in and called upstairs to them as I had not wanted theme to go upstairs without either taking off their shoes or wearing booties… something I’d made VERY clear to them on the phone. One of the two guys… I believe the owner of the company… became almost confrontational… saying «We’re not taking off our shoes… we’re working with glass». This seemed fair and logical to me and I understood, so I asked them to put on booties, which they couldn’t do because they didn’t have any. Fine. So I offered to run to The Home Depot real quick and buy booties, explaining it would be a 15 – 20 minutes round trip. I was told that was too long… that I’d have to reschedule for the following day. I said no, I could not do that. I’d explained to them, as I did on the phone with their gal, that we did not yet live in the house and had to specifically meet them there for the express purpose of this job being done. So then they said ok… that they’d measure a few things while I ran for the booties. (We have just installed $ 15K worth of new beige Berber carpeting… and contractors were pouring concrete for our new driveway… hence the need for the booties). I was b ack in 20 minutes with a box of booties. A few minutes later, they told me they were short a piece of something… that they’d have to come back later in the afternoon. I said ‘well, ok… I’ll wait here for you… I guess I’ll have to”. THat was 1PM. I waited there like an idiot till 4:45, giving them the benefit of the doubt. No show. I called their office and got their voicemail three times. I waited till almost 5:30 and rocket scientist me figured out they weren’t coming back. Five minutes after I left to go back to Perris, I get a call from a woman saying that no, they weren’t coming back today… that they took another job and would return in the morning. I just lost it. I read her the riot act… my frustration at that point with these inconsiderate, irresponsible people climaxed. I told her I never wanted to see them again… not to come near me, my wife, or my house. She then asked if I wanted to have them come that evening. I said of course not! I’d just waited 5 hours for nothing! She said fine… then we need to come and take back what we installed already… which as only trim! The mirrors were already there. I told her again to make sure I never saw anyone from their company again… told her to go ahead and sue me. She said that they certainly would. Then she called back and left a message… I’d missed the call… saying that they wanted payment, or to come get their trim back… which amounted to almost nothing… or they would put a lean on my house. It’s ok for them to cost me a day’s work but not ok for me to place a value on MY time… a convcept obviously foreign to them.
It’s not surprise to me that their BBB rating is a «D».
Do yourself a big favor… shop elsewhere… spare yourself the grief.
BBB BUSINESS REVIEW
Rating: D

UNPROFESSIONAL!!! Changed their delivery date 3 times. WILL NOT RECOMMEND TO USE THEIR SERVICES!!!