The Wells

I called The Wells about some HVAC repairs for a second opinion after dealing with a company that was extremely unhelpful and gave me a quote that I suspected was too high.
What really impressed me was the amount of information, advice and personal care the technician I spoke to was able to give me over the phone, without any pressure to use their services. Needless to say, I scheduled an inspection with The Wells, and their team showed up on time, immediately identified the problems with my home heating and cooling system and quoted me a price that was significantly lower than I’d heard previously.
The Wells made the process stress-​free, and repaired my issues while explaining what caused them and how to prevent trouble in the future. I’m SO grateful that they took the time to treat me with a personal touch and not like a dollar sign!

We had a clogged bathtub that wouldn’t drain. Mike arrived on time and fixed our plugged bathtub quickly. He was fast and friendly. I wouldn’t hesitate to call Wells again!

Dana is the most professional and honest plumber I have ever had do work for me. Moved to Temecula 2 years ago, needed a plumber to straighten out a number of issues, then had him back several times since. Great work, fair pricing, and a real get it done attitude.
Thanks Dana.

I had this company out twice to fix my plumbing and my a/​c. Both times they were reasonably priced, friendly and showed up on time. Very ethical and honest people.

Bob (owner) is wonderful. I called him today after receiving a quote from another HVAC Contractor who told us that we need our entire system replaced. I needed some insight from someone with experience, and I found it in Bob!
He listened to the quote we received and asked questions and then explained his thoughts and ideas. He gave estimates over the phone, which was very helpful. He was completely no pressure, and it was clear right away that he absolutely knows his business.
We haven’t decided which way we will move forward yet, but we were just so thrilled with his honesty and customer care that I knew I needed to write a review!

Dana saved me from the cost of huge repairs. Not only was he professional & ethical but he made me comfortable welcoming him into my home. He ordered my water heater and quickly installed it. My family and I received quality work and service from Wells Plumbing, Heating and Air. I can’t thank you or recommend the company enough for helping us on short notice.
Thank you,
The Gomez’

The drains behind our washing machines at my business overflowed yesterday and I called Wells Plumbing for help. Colleen quickly responded and said she’d get the message to Dana who called letting me know he’d be at my office within the hour. He snaked the line clearing the debris blocking the pipe and we were good to go. As a maid service, we are in need of our machines to avoid interruption of our services, and I appreciate Dana & The Wells’ response to help keep us running.

They were on time and friendly enough, but charged me $ 225 to tell me my breaker switch for the AC unit was tripped.
Trust me, you can find a better priced «service call» charge and I agree with the other reviewer that mentioned price gouging.
I won’t be using this company again.

Thank you for your quick response time to our plumbing emergency! We had a small leak in our kitchen and needed it to be repaired, QUICK. Within a couple hours of calling, we had someone out checking on and fixing the problem. The issue was resolved quickly and well! Pricing was incredibly reasonable as well. I’ve worked in the home repair industry and I am incredibly picky about who comes to work on my home. When I attempted to go through our home warranty I immediately canceled the appointment due to who was going to come out and perform the service. My realtor said she would handle it (we’re moving into our home this weekend) and I was so relieved when I found out she called Wells, because personally, that’s who I was going to call anyway. One happy customer. Thank you!

These guys are great! First they took the time to try and help us fix it ourselves (who does that?). When we couldn’t do it with their help, they scheduled a tech. His name was Paul. He was very communicative, and showed up on time (on a Saturday morning, no less), and was able to fix our problem quickly and at a very fair price. You will not regret hiring this company for your air conditioning repair.

Technician Mike was great. Quick response came an hour after called. Polite, courteous, professional. Clear understanding of every step, he fixed the water pressure problem and demonstrated that I didn’t need to replace the faucet rather than just charging me for a faucet. But because I knew that my faucet was old, I asked him to replace it anyway. He was done within 30 minutes. Price of faucet consistent with what I would have paid had I gone out and bought it on my own. Very, very satisfied. Will using their service again.

I’m a real estate agent and I needed someone in a hurry to give me an estimate on a heat pump problem on a home in escrow. I was told there would be no charge for the estimate. Somehow there was a miscommunication between the tech and the office and he did some testing, etc that I hadn’t asked for. When he presented me with a bill I called the office and asked why I was being charged. We agreed that there had been a mis communication with the tech and Wells withdrew the charges even though they had done some work.
You can’t ask for any business to be anymore honest than this!

Dana is the consummate professional. With the best service and quality he has become my first and only stop for all plumbing related issues.
Why wait around to get quotes when you know his prices are the best in town.
I have called other services which i won’t name but their quotes have come in substantially higher and I always come back to the Wells and Dana.
His folks are on time and gets the job done right. In this busy world it’s nice to know a good plumber that you can rely on.
Thanks Dana!!!

I cannot say enough great things about this company.
After calling, wells was able to show up a day earlier than quoted due to an abnormal cold spell in Temecula. The young man came and diagnosed the same problem, found the leak and stated exactly we would need. When the quote came in it was significantly lower than every other quote we had received. They replaced the unit as soon as it came in and spent a good amount of time making sure everything was up to code!
The employees are extremely honest, accommodating and skilled… Not much more you can ask for.
They also recently went to my parents house to diagnose a broken air conditioner, only to find out it was a broken thermostat and didn’t even charge them for the appointment. If you need any work done I highly recommend this company.

Dana was great!
My mother in law called around to a few places for a quote to get our hot water pressure fixed and install a pressure regulator per the home inspection that we got on our new home… Dana and Lisa showed up right on time and immediately noticed a leak near our water heater…
I authorized the repair over the phone and within a couple hours, both problems were fixed! I even stopped by during my lunch hour at work to see the progress and everything looked great. Dana explained everything he did before he left and I couldn’t be happier with the work and that we now have properly working hot water!
If I ever run into any HVAC issues as well, I’ll definitely give them another shot.

I am going to be that guy. I first contacted the wells about a year ago for some heat pump problems I had been having. This included the returns blowing cold air when the system was defrosting, dust coming out of returns, and some trouble codes on the thermostat. I initially spoke with the owner and he said they would be out at a scheduled time (this was a while ago so I don’t remember the scheduling details). The technician and the owner came out. I explained that my system is new and that I had a friend install it. Since my friend hooked me up I felt bad about calling for service calls. Anyway, I told the guys that I wanted them to completely check out the system along with solving the problems I listed above.
First, they said there was a ducting problem. Again, keep in mind that the entire system is new– ducting, condenser, thermostat, wiring, etc.
So they messed around for a few hours and then said they needed a custom ducting piece and that it would take a few days. I said ok and they came back and allegedly put this piece in. I say allegedly because this resolved nothing. I also climbed in the attic recently and took a look at what they did. The piece they installed was not sealed properly– supply ducting piece that connects to the blower unit was not the right fit. So they tried to tape the sheet metal to the metal blower unit, no screws. So I ended up taping it up myself and attaching some braces to keep it from coming apart. Horrible job. Side note: I had a broke foot and was not able to get up in the attic while they were completing this work.
Second problem: the cold air blowing in while condenser is defrosting. They said that this could be a gas exchange problem in the copper line between the co sensor and the blower unit. The tech said maybe there is water or air in the line. So they drained and refilled the coolant and added dye to check for leaks. No leaks and no issues resolved.
So after paying a couple bills and becoming more frustrated, I ended up calling goodman, which is the manufacturer of the system. They said that my unit needs heat strips added because the higher efficiency systems don’t come with eat strips. I think they recommended 12−14k btu for a 5 ton system. I passed this information along to the wells who said they will order them right away. Heat strips arrive in the techs hands but they are 8k strips. I tell them again about what goodman said and they insisted that 8k is plenty big. Heat strips installed and paid for. A few days later when it got cold again what do you think happened? Yep, cold air coming out. I guess the tech didn’t wire the strips in properly. So they come out and wire them so they turn on.
Long story short: the heat strips don’t work very well at all; the system still blows dust in heat mode; the returns still blow in cold or barely warm air in defrost mode; and error codes continue to pop up.
This all adds up to a big hassle with zero issues resolved.
I called the owner a few months back when my foot healed so we could resolve all this. He said he would send someone out. Nobody ever showed. I called him and he said he made a scheduling error. I hung up and never called back.
I may be the exception here, but just remain skeptical and do your own research despite the rating. A true professional has the knowledge and experience to solve unique issues.

As a Real Estate Agent, I need things done quick, as in yesterday. When a buyer’s home inspection came up with a bad HVAC unit, I needed an estimate fast. I called a couple of places but they all wanted to charge me $ 100 – 150 just to come out.
Seeing Wells five star rating with 60+ reviews on Unilocal,I decided to call them.
Speaking with Colleen, who is very polite and highly knowledgeable, she informed me that they could come out and do an estimate for free.
It took less than 24 hours to get an emailed estimate in my inbox, that I’m now including in my buyer’s request for repairs. Thanks Colleen and to the tech who got out to the property!
It’s great to know that Wells works this hard and efficient for POTENTIAL customers, if this deal closes, Wells might be the guys we choose to do the work.
I can only imagine the level of service given to PAYING customers :)

I contacted Wells and spoke to Coleen, she was the most helpful and professional person in this industry. My HVAC broke down, she explained a few options and mentioned the HERO program… we had Paul as our technician. He was very knowledgable and thorough. They gave us a very reasonable price on a new system and within a few days we had a new system installed and running (with Temecula heat we needed it quickly). Not only do we have a new system, now the upstairs actually gets cool and we can sleep better.
We also had a plumbing issue with the upstairs bath and once again Wells to the rescue. Dana was our technician for this and he also was thorough and fixed our problem quickly.
Through this process, Mr Wells himself (owner) called us a few times to make sure we were happy with the qualitly of the workmanship.
Thank you Wells team for all of your efforts. We will use you for our future home problems.

I also choose The Wells because of their reviews on Unilocal.I was not disappointed. Another HVAC company had quoted me $ 1500 to fix our system. He left the vent off our system unbeknownst to me. I think because it was to make me call them back to fix it. What a snake.
On the other hand, The Wells technician was on time, fixed what the other guy messed up, super nice, efficient, didn’t try to sell me something I didn’t need, educated me on maintenance of the system and I only paid less than $ 200 for a new thermostat and every thing works great. We are thrilled. Seriously, don’t try anyone else. These folks are rock stars in my book. Very pleased. I will be calling The Wells for all my HVAC & plumbing needs and telling all my friends about them.

My wife and I had an AC company come out referred by our local big box store for pre-​summer maintenance. The AC company said we had $ 1,700 in needed repairs.
I called Bob based on Unilocal reviews and he was very helpful. He and one of his workers came out the same morning and looked at our system. None of the items referenced by the other company had actual issues. Bob’s team took care of a couple minor items with very reasonable prices.
I wish I had checked Unilocal and called Wells out first.