Willow Street Property Management

I would not choose to use them ever again. Avoid if possible. Their products are not worth dealing with them.

Willow Street has a great team that exudes professionalism and integrity. Their expertise in the industry is second to none, and there is not situation too complex for them to handle. They include a number of things standard in their operation that provide peace of mind that your property is in good care.
As someone else mentioned– the gold standard of property management! I would highly recommend Mark, Debbie, and their team to anyone looking for a property manager willing to go above and beyond for their clients!

If it sounds too good to be true, it usually is… Unfortunately, that was our experience when we planned on hiring Willow Management.
Their presentation was terrific, they appeared knowledgeable, but we felt we were being charged above list for services and we had to make the follow up calls.
Our timing was most likely off, it can happen.
However, we decided to seek the services of a different management company.

They were frustrating to work with and we will never let them manage one of our rentals.

Excellent! A+ job. As a property owner you will have some war stories about bad tenants and negligent property management companies. Willow street is the gold standard of property managers. Their rigorous criteria is not only reserved for prospective tenants but also for the property owners themselves. We had to have the property in the utmost condition before they would list it. At first I was annoyed but now I see that the same standard I was held accountable to is being asked of the tenants now residing in our property. They do what they say they will do. Within a short time they actually checked in on the property without me having to ask and sent me proof that the property is in great condition! A++

My husband was recently offered a new job in another country and while we were very happy, we quickly realized that renting a house amounts to a lot of stress! Willow Street Property Management is very well-​versed in the entire moving process, and has been instrumental in providing us with piece of mind. We were comforted in knowing that the entire staff is very knowledgeable and gave us peace of mind in such a chaotic moment in our lives!!! They walked us through the rental process step-​by-​step and answered questions before we even had to ask! A weight has been lifted knowing that our home is in good hands! They are even knowledgeable of government and military moving processes. We couldn’t be any happier. They are motivated, extremely thorough, and friendly. You won’t go wrong with them!

Willow Street did a fantastic job of managing my property in Murrieta.
Being a landlord can be a complete headache but they took care of everything big and small and made it as pain-​free as possible.
Experienced, professional and above all very honest. My house was rented within weeks to reliable tenants. They responded to issues promptly and pleasantly, from handling tenant (and my) concerns, to scheduling and overseeing major repairs.
They also have a network of reasonably priced handymen, painters, etc who took care of the misc. things that came up.
Even when I eventually decided to sell my house, they couldn’t have been more professional in working with the tenants and real estate agent. I would highly recommend Willow Street to all looking for a great, no hassle property manager.

Willow Street has managed my house for 5 years and I have no regrets or complaints. In my absence they coordinated many projects to include solar panel installation, fence replacement, and both garage doors replaced. We are moving back into our house and I am confident it will be in similar condition as when we moved out. I have and will always recommend them to friends and I will have them manage any future properties.

We have been tenants for about 2 ½ years and have nothing but good things to say! Debbie has always been super helpful and attentive. Any time there is a maintenance issue they are on it right away and update you via email and phone so you are always in the loop. I highly recommend them to all renters and home owners for all your property management needs.

We decided to hire Willow Street Property Management to manage our Temecula rental home after looking at a number of options, including doing it ourselves. In addition to reading the reviews here on Unilocal,we also talked to a number of renters in the neighborhood, as well as having direct dealings with the PM company that managed the property next door to ours. Let me just say that I wouldn’t trust most of them.
Willow Street Property Management was, hands down, the best choice. They’re not a real estate brokerage doing PM on the side. They’re a family owned business doing Property Management exclusively. Mark, Debbie and the entire crew are very professional, and it’s clear they take a lot of pride in what they do.
Things worth noting: they do a good job screening prospective tenants; their vendors are all top notch, which is a huge benefit when your 100 miles away — we know that things get done right and at a fair price; and their book keeping is timely and accurate. It short, you will not regret trusting this company to manage your asset.
One caveat though, part of what makes Willow Street a smart choice is that they have a well-​developed system for managing all aspects of your property. The upside of this is that everything gets managed. The challenging part is that you have to let them manage it. This means letting go of control, which can be a bit hard at first. Having been with them now for six months, I have no regrets. I am free to focus on my work without worrying about what’s happening with our property.

After having a terrible time with a different company, I was elated dealing with the folks at Willow Street. Their screening process was perfect. They found me a tenant in a reasonable time that has been absolutely wonderful. I can’t recommend Willow Street enough for all their hard work, excellent communication, and great service.
Thank you!