20/20 Image Eye Centers

This place is a joke. First, overcharged my girlfriend $ 600 for her glasses when she has full coverage through her insurance. After looking into her insurance and contacting this joke of an office it took over a month for them to issue a refund. A refund she was rightfully owed and never should have been charged for. They then told her that samples for her contacts would be sent to her in the mail. When the envelope that should have her samples in finally arrived there was NOTHING in it. A sealed envelope with nothing. When calling the office the doctor stated that «I watched the contacts be put in the envelope by my employee» and that «someone must be stealing your mail then». Since when has a «doctor» micromanaged their employees that much? How dare this excuse of a doctor accuse her of basically stealing the contact samples? Your patient comes first. Something this office needs to learn. DO NOT GO HERE. Complete rip off and a headache you don’t want.

I recently had an appointment here for an eye exam & to get new contacts. I was pleasantly surprised with how friendly all the office workers were & especially the doctor himself (Dr. Kesner). I was greeted very warmly when I first arrived, given frequent updates about next steps & how long the wait would be (I only waited 15 minutes & that was because I showed up early). The assistant who started my exam was so sweet & made me forget I was even at a doctors appointment! They were also very knowledgeable about my insurance & my various options. When I called back a few weeks later to place my order, it was painless to pay over-​the-​phone & my contacts arrived a few days later right to my door!

I LOVE this place! I just got home from my first appointment/​exam with Dr. Kesner and his wonderful staff. They are the perfect blend of laid back and professional. They are all genuinely nice and knowledgeable. They listened to me and treated me with respect. Every procedure was explained to me before it was performed and the doctor is extremely patient. When it came time to discuss contacts and glasses, Tammy was also wonderful. There was no hard sell and no pressure. I’ve never had such a good experience at the optometrist and don’t plan on going anywhere else from now on.

Hello — I have been using the ²⁰⁄₂₀ Eye Center for as long as I remember. Last week for my annual visit was predictable except hey had a new technician, Laura, who was charming and made the pre-​exam upbeat and a lot of fun. My exam was with Dr. Charles Kesner this time and did a fine job of the exam and advising me of the results. Without going into my details I was on the cuff of getting new glasses or not as fortunately my eyesight had changed little since last year but enough to get a recommendation. However during the exam and seeing the family photos I learned Dr. K and his wife had adopted five (5) yes 5 girls (who had been born into bad situations — we will leave it at that) to give them a good life. These young girls (by the photos seemed 5 – 7 years old) looked happy and many photos were as a family unit together. I wasn’t going to buy the glasses but seeing that I figured anyone willing to such good for others deserves good karma back so I got the glasses. My point here is the ²⁰⁄₂₀ vision center is a good facility as I have used them for years but if they have DR’s working there that care that much about others then I know they will care about me also and give me the best exam and service for my eyes. So if you haven’t had your eyes checked in a while — give them a call at 480−526−7037 and make an appointment with Dr. Kesner. Thank you Jeff H
BTW: While posting this review I read the other ones and was shocked at some of the negative comments. I have never had bad service nor felt pushed to buy new glasses. Laura (short dark hair) was very nice and only worked on getting me glasses after the DR made the recommendation and I said yes — she was not pushy even giving me the option of taking eye photos or not (but good they did as they found a potential issue). They had checked my insurance so I only paid a fraction of the cost of the glasses. My review is a solid ‘5’ and if I could give them a ‘6’ I would.

WATCH OUT and BEWARE
The people are very nice and professional, but make sure you know EXACTLY what you insurance covers when purchasing frames, contacts, lenses protector, etc. These people WILL mislead you into believing that you have no coverage on certain products as well as sell you large amounts of product you aren’t looking to buy. I discovered this after leaving and going somewhere else only to be told that I was in fact covered on glasses frames. I suggest no going here since you will more than likely be pressured into buying expensive frames, a year supply of contacts, and patronized. I suggest going to Desert Eye Care right next to Wal Mart. It’s affordable and the people are honest.

This is the BEST experience I have ever had buying eye glasses! The doc was great but Tammy made the experience! She understood my plight of not wanting progressives and yet being able to read!
She had glasses picked out for me when I got out. When that shape didn’t work she jumped up and had 5 more of exactly what I wanted. She picked the first pair and after less than 5 minutes it was a done deal! I have NEVER picked glasses that fast! The special two-​focal lens she suggested is working SUPERBLY!
I’m so happy and will go here from now own with or without a Groupon! Super service, fast and easy!

This was a delightful experience. The company was personable and intuitive to my needs.

Excellent service, lovely staff. Doctor may have saved my vision from getting Glaucoma. They suggested an eye test made with new technology and they found I’m a candidate for Glaucoma. It’s treatable so I’m still in time!
I love this eye center. Will be coming here again for years.

Dr. Kesner and his staff are very friendly, kind, and great at what they do. I’ve been going to this office for about 3 ½ years now and I’m always impressed with each visit. If you’re looking for an optometrist in the Phoenix/​Tempe area you should definitely make an appointment here.

would go again the doctor onsite was hillarious. they took care of me and made many recommendations including ways to save money since i like to always get both contacts and eyeglasses

Do not get any eye treatments at this place! The front office staff is very unprofessional in appearance & demeanor! The office as a whole is terribly unorganized! I went for a regular eye exam a few days ago & now I’m having to get my eyes checked again because my left eye has been really itchy & irritated since my appointment!
The only positive I have about this place is that they had a really cute frame that I wanted but that’s it!

The doctor was great. I took my teenage son in and he had ²⁰³⁄₀ vision. The doctor said that glasses would help things be sharper and clearer but not necessary if he was reluctant. As we were browsing for possible frames the sales women told my son that his vision is awful, even worse than hers. She told him that he would not be able to drive with his current vision. She really frightened him. She was just stating all of this to make a sales. She was very rude by doing this and I will never purchase from this center.

I’ve been using ²⁰⁄₂₀ image for several years now and they have been great. I’ve never been pressured to buy expensive frames or to have exotic procedures — just honest diagnosis and treatment.

So happy I made the choice to stop in. Not only is Dr. Kesner very knowledgeable, he is very kind and is genuinely interested in what I have to say, even if it has nothing to do with my eyes! The entire staff won me over though, not just the doctor. From the minute I arrived I was well taken care of, and even had plenty of time after my appt to sit down with someone who explained my insurance coverage and helped me pick out the right glasses for me.
Thank you so much, ²⁰⁄₂₀!

This place messed up my prescription THREE TIMES not only on my contacts, but on my glasses. It was an enormous waste of money and frustration and I urge you to never, ever step foot in here.
Dr. Kesner was nice, unlike the person who makes their appointments, but he’s dreadful at his job. I went here to update my contact and glasses prescription and order contacts before our FSA deadline that was about 3 weeks away at the time of my appointment.
After my appointment, I wait the week for them to get in my trial pairs of contacts. I give them a try and can’t see any better than before and my right eye seems far more corrected than the other, making my vision feel pretty weird. I head back in and Dr. Kesner rechecks and updates my prescription (no apology for it being so off), so I wait another week for more samples to come in. I still can’t see very well and while the contacts feel fine, my vision is too shoddy to wear the trial pair for more than an hour.
During this third followup appointment, I had to argue with the doctor for several minutes and insist that my left eye needs to be bumped up more. He dismisses me with «a lot of people think they want a stronger prescription but they don’t realize what a big jump this is.» Thanks for making me feel like I’m a needy customer when I’ve been wearing contacts for over 15 years without problems – I’m not looking for perfection, but I know they can be better than this blurriness and disconnect between my left and right eye.
2 weeks pass until the new trial contacts to come in so my FSA deadline is blown. Since we need to use up the money and I have a new glasses RX, my partner and I go to Lenscrafters because they have hours that don’t require me to take time off work, another annoyance about ²⁰⁄₂₀.
$ 600 FSA dollars and a week later at Lenscrafters (and nothing but a good impression of their customer service) my glasses come in and… the RX is off. Like, can’t drive at night with my glasses because I can’t read any street signs and one eye is still overcorrected. I went back to ²⁰⁄₂₀ and after insisting that Lenscrafters must have gotten the PD distance wrong – hugely wrong, they insist – the woman giving me the preliminary exam admits that the RX seems wrong, too. Dr. Kesner gives me yet another exam and gives me a new RX at the end. Not once do they apologize for giving me the wrong prescription and I have no idea what I’m going to do – they’re at fault, not Lenscrafters, but I had to get back to work after that 4^th (!) exam so I just left.
I went into Lenscrafters to make sure they did get the PD right and of course they did. The ridiculously kind salesperson allows me to use the money-​back guarantee to put in the new prescription, which they definitely had no obligation to do. Forget shopping local – Lenscrafters just won my loyalty, and ²⁰⁄₂₀ will forever earn my disgust. I still need a new contacts prescription because the 3^rd time wasn’t a charm and the contacts I got with that final RX still makes me have to squint to see. Thank god my insurance has covered all this idiocy so I don’t have to try to get a refund from them for all their mistakes. Avoid at all costs!

I’ve been going here for about 5 years, but I think it’s finally time to make a change. I started going here because it used to be convenient, close to my office, but then my office location moved and now it’s over 20 — 30 min to get here. They’ve always accepted my insurance and they have a good selection of glasses that I’ve been happy with over the years. The service is terrible though. The only reason I keep going here is because I genuinely enjoy my eye doctor, Dr. Charles Kesner. He’s truly enjoyable, friendly, shares helpful information and suggestions for eye care, etc. That should truly be the most important part, but unfortunately I have just had a series of terrible experiences with the salespeople there that I’ve just gotten fed up and can’t do it any longer.
As one of many examples: I had to go around and around with them to get the right contacts — the first time, a different brand than I wanted was ordered. I had an allergy to the contacts and had to return them. Then the wrong prescription came in, then I had to come back for another exam, then come back to pick up a new box, then come back for who knows what?! I don’t live near Tempe — all of this was majorly inconvienent, and when I was finally promised that the order was correct and in after several weeks of this, I was getting ready to leave on a long trip out of town — I went to the office and they still weren’t there. So I had to drive all the way up to north Scottsdale to their other office to get them, and when I went in after calling first and being assured they were there, the staff couldn’t find the contacts i needed. Several irritated phone calls between stores (and lots of gas money), the contacts were finally found. Not a happy customer though!

I was looking for some px sunglasses and went to this place for convenience and because it had a deal with my insurance. The offer for sun glasses was very short so I went to Sunglass Hut to choose the model I wanted and went back to ²⁰⁄₂₀ to choose from a Ray Ban catalog the same model I picked previously at SH. The Ray Bans cost $ 160 (frame+lenses) at SH and ²⁰⁄₂₀ quoted me $ 380 for the same model, for the frame alone.
When I told them that was ridiculous I was told «you only buy if you want to» with the nastiest tone of voice I have ever heard. Anyway, their quote for the frame + px lenses + polarization etc was ~$ 580 out of pocket on top of what the insurance covers. I told them it was absolutely ridiculous and I’m pretty sure they were trying to scam me.
I left and went to another place, ordered the same Ray Bans, px lenses, with polarization, carbon, mirroring treatment, etc for $ 195 out of pocket… again, the same glasses!
My advice, don’t go to this place!

OK, I have read the other reviews from this place and I am kinda shocked. I have been going there awhile and think they are pretty good.
My Dr, is Dr. Kesner. He listens, he explains. There are no surprises there. I have had a number of eye docs in the past, but he is the best I have ever had.
Now for the fitting and ordering part. I and my wife each go there, and they are a bit more expensive. But they have never tried to sell me anything that I did not want. I am no expert, but they have always taken the time to explain things to me.
The service has always been good. The glasses have always been correct and they have always come on time. I am not a Costco member and do not expect the prices to be the same.
Maybe people that have trouble paying regular price should frequent Costco.

GO ANYWHERE ELSE! Save yourself the trouble/​headaches.
I was a patient for two years, merely out of convenience. I have discovered that the receptionist is the only employee who appears to have exceptional customer service skills as well as an admirable work ethic.
I went in last year to have an eye exam so that I could purchase more contacts. I was frustrated initially because there were multiple complications with my contact order, and it took approximately 3 wks for them to arrive! I was told this happens all the time, and when I went in to correct the issue in person (since the manager never bothered to call me back) there was a woman at the counter complaining about the same thing! It turned out, after all of my waiting, that the ”guest optometrist” got my prescription wrong. I had to go i for a second exam and the regular optimetrist apologized saying ”let’s get somone who knows what they’re doing to take a look at your prescription”. Why, as a business, would you have amateurs as doctors? They represent YOUR business.
Most recently, I went in, in a hurry to purchase eye glasses. I went in first just to browse. I found some frames that I liked, and sat down with Tammy (sales lady, if you could even call her that). The frames were purple, and I distinctly informed her that I hate that color. She said the frames came in brown as well. I didn’t order that day because I felt like I needed to look around a bit first.
I returned to order glasses, and re-​visited the pair from my previous visit. I found a similar pair that I liked more. Tammy took out her ”notes” on me, which listed everything we had discussed from thd first visit.
After placing the order, and feeling as though everything was in order, Tammy called 3 days later to inform me that she had mistakenly selected the wrong insirance, which stalled the production of my glasses. I told her that it was really cutting things close for me, and that I would not be able to make it in for an adjustment. She informed me that I could go to any eye care place in my new living location to have them adjusted. Fine. I still had to pay for shipping.
I needed the glasses quickly, within one week of ordering, because I was leaving to Iowa for Christmas, and moving to Denver the day after I returned to Tempe. I explained this to Tammy several times, and asked her multiple times if she could assure me I would have them on time. She assured me. I did receive the glasses within the requested timeframe, however the glasses were PURPLE despite my explaining the disgust I felt for the color. Even worse, the prescription was completely wrong… AGAIN!
I called Tammy immediately upon receiving the totally incorrect order. She was totally rude! She must have forgotte. me AND thrown away all of the information from our visits because she told me to come in to have the issues fixed. I had to again explain that I had moved. She asked me why I ordered the glasses if I was moving and inable to have them adjusted. Frustrated, I reminded her that HER insurance paperwork error was the cause for delay on the production of my glasses, which caused the glasses to have to be shipped to me, and by that time I was unable to have them adjusted at their store.
She was really pissed and huffed at me, saying that the manager would have to take over. That was fine with me! The problem THEN was that David NEVER called me back. I called to speak with him every other day in attempt to resolve the issues. Each time, Tammy and the receptionist told me he was on break. Either they give their employees ridiculous amounts of breaks OR he was avoiding me, which is far from how managers are supposed to handle business/​clientele issues. I called every other day from Jan. 2^nd-​Jan 19^th with no call-​backs.
I eventually contacted the credit card and insurance company to inform them of the business’s shifty handling of my super pricey purchase. They were finally able to get the $ 400ish back to me.
I would have been fine with keeping the BROWN frames and just being refunded for the frames, but because the manager refused to contact me, they lost the entire purchase amount.
This place is incredibly shady and is run very unprofessionally. I just wanted to work it out to the best of everyone’s abilities.
Do not do business with these people! Aside from the receptionist, they are completely money-​driven and quick to turn their backs when something goes awry.
BEWARE!!!

New Year… time to get the eyes checked. I can walk to this location, I can set my appointment online and I can get my exam taken care of for $ 10.
Friday morning, 9:50 AM, I arrived for my appointment. On parking and walking in, I gave my name to front desk chickie. She handed me various paperwork. I sat and answered questions. 10 AM, I brought the completed paperwork to the desk. Before I got back to the chair, I was being called. The lady I came to discover was the salesperson gestured for me to join her. She brought me to the observation room, had me look into a computer, asked a few questions and left.
Dr. Kesner, one of several docs available onsite, opened the door and came in. He introduced himself, asked if my holidays had been good, and asked if I was ready to start. He explained what the computer had read, and asked if I had any special needs or requests. I handed him my glasses, which weigh all of 7 grams (¼ of an ounce) and told him my frames needed to be as close to the same weight or lighter. I have no bridge in my nose (steering wheels and noses don’t mix) and these are the only pair light enough to sit on my nose and not slip down.
We looked through various lenses at different eye charts and then the dread pupil dialation. Drops went in, then looking at lights while doc stared at the back of the eye. Conversation about what happened to the left eye (same accident) and how everything looked on the back of my eye.
After, doc suggested I get nonglare coating on my next pair of glasses. He handed me off to Saleslady, who walked with me to a station near the glasses. I handed my glasses over and told her the same thing I told the doc. She presented me with 3 pair of frames, 2 heavier than I wanted, and one that was the same weight. Pricing all three out, the heavier frames were about $ 100 less than the lightest. Between polycarbonate lenses and UV tint, after my benefit from the insurance, I was looking at $ 300 for a pair of glasses.
As Saleslady presented the numbers, she must have seen my face change. Her tone went from ‘we’ve got just what you want’ to ‘don’t tell me you are not buying’ before I could say thank you, but I will be purchasing at another location.
Doc was outstanding, very satisfied with that part of the visit. The sales side… well…it is probably commission based, so those folks are going to push everything they can sell toward anyone who they get to push it at. Hearing the change in the tone of the Saleslady’s voice was kind of harsh.
I will go back for my eye exams… and I will go to Costco for affordable frames and lenses. Granted, Costco does not have 1 hour service… but for ¹⁄₃ the price of 20/​20, I can wear my old ones until the new ones arrive.