24/7 Audio Video

I hired ²⁴⁄₇ to install an entertainment system in my Chandler, AZ home consisting of Denon receiver, Apple TV, BluRay, DirectTV, dual zone entertainment zone, Smart TV, extended Internet, and universal remote with RF capability. I designed the cabinets for the components with input from ²⁴⁄₇ and ²⁴⁄₇ selected the equipment to fit it. When installed the components fit very snugly in the cabinets, making it nearly impossible to work on it, change cables or do any type of maintenance. Most of the cables they used were no longer than 3m. Any time you move a component, a cable comes loose. Recently our zone 2 Apple TV stopped working. We called ²⁴⁄₇ with a list of items that we had questions about. We made an appointment so I could be present when the tech arrived. Much to my wife’s surprise the tech showed up over an hour early, making it impossible for me to be there for the meeting. Luckily I had left the list at the house. At the end of the day the tech did not address all of the items on my list, spoke about things that he knew my wife would not know about and they charged $ 155 to take a look. Part of their recommendation was to replace our Apple TV because the digital optical cable had broken off inside the Apple TV and the Apple TV needed to be replaced. The reason it broke off is because the cable was cheap and way too short. The tech did not have a replacement cable on his truck. He recommended that we have them re-​wire the entire system at $ 155 per hour when we had them back to replace the Apple TV and related cable because all of the cables were too short!!! One of the items on my list that they did not address was a delay in the RF remote from the time you push buttons on the remote until the components respond. I called the office and spoke with Tiana later that day when I got home and my wife explained what happened. Tiana proceeded to tell me that we would have to pay another $ 99 or so (on top of the $ 155 that we had already paid) to have a different tech come out to re-​program our remote! She said that remotes are like computers and have to be «refreshed» every couple of years at $ 99 a pop. Needless to say I passed on her recommendation. After the tech left my wife unplugged the Apple TV and removed the broken digital optical cable. She took pliers and pulled the broken piece out — something the tech never tried to do. It took her 10 seconds. Because the tech did not have a cable on his truck I purchased a new 6m replacement digital optical cable online. I plugged it into my existing and, according to 24/​7, no longer usable Apple TV, and everything works fine. No new Apple TV was needed and the zone 2 sound is back. Further, the remote did not need to be «refreshed» for $ 99 as Tiana told me. We merely open the cabinet doors when watching TV and the remote works just fine and with no delay. If anything, the RF box needs to be replaced. It is extremely frustrating to rely on «professionals» to assist with things like this, only to have them try to charge you for things you don’t need. BEWARE of ²⁴⁄₇!

I’ve used this company to wire three of my houses, over a 10 year period. Very professional and courteous. They stand behind their work, provide clear written quotes. They will work with you to get you what you want on budget no hidden surprises or pushy salesmen.

Rob and his team were AWESOME! Made some great recommendations for configuring my systems and did an amazing job in the end. Very happy with the final results and they way they concealed the receiver, cable box and all my network wiring, etc.
I would highly recommend ²⁴⁄₇ Audio Video if you’re looking for a team with experience and want the job done right.

Well, I finally upgraded my home audio and video system after many years of wanting to do this. After waiting too long to find the right person, I attempted my search again and discovered Rob, owner of ²⁴⁄₇ audio video. Rob came over with his IPAD on time just one week before the super bowl and assessed my expensive yet dysfunctional system hat was now going on 12 years old. He listened to my explanation of the system and how it worked and what I wanted to accomplish. He took great notes, made recommendations and wrote up his estimate about 1 day later. After approving his estimate, his install team Brandon and Adam and programmer Jeremy showed up on time and worked two days to fully get it done. After installing 5 TVs, 2 apple TVs, 2 blue rays, 3 receivers and 5 sat boxes using Direct TV, they did an amazing job integrating it all. Also, ceiling speakers were installed in two rooms and new center speakers were installed (all in wall) to make it all sound awesome. Headphones are great for when only one of us cares to listen and the outdoor zone is awesome with its great flexibility to listen to TV or any other audio. I can’t say enough about Rob and his team, I’m very grateful and would highly recommend them for big and small jobs alike. I give 24 7 a 10 out of 10 in all respects. Thanks Rob and ²⁴⁄₇ team, including Cameron, Brandon, Adam, and Jeremy.

The ²⁴⁄₇ Audio Video crew did an outstanding job of installing our Video system as well as getting our Surround Sound up and going. Rob, you are truly talented in all areas of this business and we greatly appreciate your patience and undying attention to detail and quality service. At a time when settling into a new community can be quite daunting, finding such a superb company as your’s is a sheer joy.