All About Acme, LLC

Great service! We had them out for a checkup, and the tech (James, I think!) was awesome! Very professional, courteous, and knowledgeable. Will definitely use them again.

Excellent! They did telemarket us, so we gave them a shot as we were not happy at all with our maintenance provider (has a first name and the last name is a country in South America). They came out to look at our units (5 total in two places). They tried to save them all, but unfortunately they couldn’t be saved as our previous contractor didn’t do a whole lot of maintenance on them and charged us every single time they came out even though we had a «maintenance contract» with them and pretty much ruined two of them. So far, Acclaim has replaced 3 out of our 5 units on our property. All are working perfectly with no hiccups whatsoever. We received a fair quote inline with what we expected, we received numerous discounts, next day installation and the technicians knew what they were doing. We now have more efficient systems and everything is what we expected. I would recommend them to anyone else who needs their AC serviced or a new one. We are 100% satisfied.

Do not use this company! They cold call me repeatedly. I’ve never used their services. I’ve asked to be removed from their calling list, and they abruptly hang up, only to call back in another week. I don’t know how I got on their call list, but getting off seems impossible. A company that behaves like this should give you an idea of what kind of company they are, so don’t use them! The address is the same, but they call themselves «Acclaim Air» now. Sketchy outfit…

Beware of this company! Do not believe any promise they make to you even in writing!
They installed 2 new A/​C units at our house and got us to pay up for a 2 year service contract. Initially, they corrected all installation issues that we reported. They also scheduled and provided one service maintenance visit. On the second visit within one year, the informed us of the issues they found and asked us to pay for the repair or sign up for a new maintenance contract. When we reminded them of the service contract we already have, they told us that they the employee we had been dealing with was no longer with the company. In any case, the manager scheduled another visit supposedly with a different tech for a second opinion on the issues. No one showed up, and the manager answered the phone telling us that they will reschedule because the particular tech was over scheduled for that day. Call after call, they answered the phone indicating that the manager was away and will get back to us. Weeks after, the manager asked the front desk to inform us that our contract had expired and that she could not have been scheduling any tech to come. She also said she neither talked to us about a tech being over scheduled, nor did she ever schedule or plan to schedule any tech to visit our house. Clear lies! Do not be the next victim!

1^st — Don’t get on their calling list. They hounded my wife for weeks with multiple phone calls each day. (That should be a dead give away, but my wife still let them come for a «FREE» inspection)
2^nd — OVERPRICED! I feel that the price we paid for services does not equal the price for parts and labor. 3 Hours of labor at $ 65/​hr would be $ 195. The parts replaced included a Dual Run Capacitor ⁶⁰⁄₅ $ 38.49 a Dual Run Capacitor ⁵⁰⁄₅ $ 12.99 and 2 Double Pole /​2 Pole 40 Amp 240v Condenser Contactor Relay $ 26.99 (53.98) The total at these prices would come to $ 300.46 plus taxes. Granted, that is Amazon prices, so I called another A/​C guy to get a quote. He’s quote was out the door $ 400 including taxes. But he went on to ask if the A/​C unit was running. When I told him that it was he asked «Then why do you want to replace those parts?» I told him for maintenance, he said in his opinion that was unnecessary. So now I feel like I not only paid more than we should have paid, but that the repairs were not even necessary. We paid $ 727.32. Ouch. Which was with a «Maintenance plan discount» since we were on some plan???
3^rd — RUDE! I called to complain about the price and explain my reasons for not being satisfied. The first guy tried to sell me on how shocked he was and how much everybody loves them. I asked him to tell me how much the hourly rate was for their techs. He couldn’t or wouldn’t give me a price per hour. He said, let me see if I can get my boss on the phone. I could then hear the muffled conversation he was having with another guy. «What’s his problem… We aren’t as cheap as amazon? DID AMAZON TELL HIM WHAT WAS BROKEN? Tell him we will call him back.»
4^th — No follow up call. But wait… I had actually forgotten about this until… Ring. Ring. Ring. They recently started calling again. I answered one of their calls, «Is this the boss or owner that promised to call?» Not shockingly it was not the owner calling to fix their problem but it was another aggressive salesman trying to sell us on the FREE check up maintenance plan we have with them.

I really felt the tech had some experience. though there was some sales techniques the tech did seem to only focus on what was necessary and took his time explaining each reccomendation. He was seemingly young. That was my only concern. As for the prices. Very relative to the other companies with in the valley. Service was outstanding. Could of been quicker with the job but then again it isn’t easy. And there maintenence contract seemed more valuable then the others.^^^ hope this helps. Not alot on acclaim but that’s the just of it.

We were offered a deal for inspection through our networking group. When the technician was done was when we felt the pressure. Our tech told us we needed a cleaning, a kickstarter, a capacitor… the list went on and on. And the unit is only a year old.
He cleaned some sort of water trap in the attic (I hope), gave us washable filters and looked over the unit. The pressure was on for us to either get a 3 year maintenance contract (which he quickly upped to 4 years) or pay about 80% of the contract amount just to have the things done they suggested.
Since we have no reviews anywhere, I would be a little leary until I know for sure they are reputable.