Chase Bank

Owning a business on Mill Ave it’s been an absolute pleasure dealing with the staff at this location. Every single employee remembers you by first name basis and makes you feel like an important client. The staff is always overly friendly despite dealing with college student all day long which I can only imagine is frustrating. A very busy branch but never wait too long. 5 star service

Only used the ATM so I didn’t interact with anyone. The machine gave me the money I needed so I was more the pleased! Always a good experience at Chase!

Consistently the WORST banking experience I’ve ever had… They somehow find a way to get worse every single time I visit.
No parking, no customer service, nobody around to help.
Most recently, while waiting for a business banker I was past up intentionally three times. They only have one banker and nobody appears to be knowledgeable on anything.
Do yourself a favor and avoid this bank at all costs.

I’m not sure how long this location has been open — we were visiting from out of town…
Anyway, on Dec 26^th we were looking for an open chase branch in Tempe and saw a tall building with massive glass CHASE logos plastered all over it on every side/​face of the building. There was also a chase kiosk in the plaza in front of it. This is behind/​next to the PF Chang’s on Mill. We took a left turn and saw a huge parking lot behind this CHASE building and drove into it. At the entrance of this parking lot there was a CHASE sign with a CHASE logo stationed near the ticket dispenser of the parking lot. We figured we were safe parking here to go to the bank. Noooooooooo…
I waited in the car as my boyfriend left to do his banking. He was gone a while and I figured he was doing his Chase business. Turns out the entire time he was gone (about 15 minutes) he was looking for the CHASE bank inside of this CHASE building that had the CHASE logo branded on it, which was actually non-​existent — there was no bank in this CHASE building and NO sign stating there wasn’t a bank here. He apparently had to climb over a tall fence to get back into the parking lot.
He rushed back to the car after being gone nearly 15 minutes. He told me that there was no CHASE bank in the dumb building that had CHASE logos everywhere (and remember, we were in a parking lot that had the CHASE logo at the entrance). He said he happened to run into a janitor who told him the dumb CHASE branch was actually 2 blocks away hidden behind the CVS. We had apparently a 15 minute grace period to get out of the dumb CHASE garage before being charged. Because my boyfriend had to hop a tall fence and roam around the large office building marked CHASE that had no Chase bank in it, we missed that window and we were charged a parking fee. Well, no problem, we figured that we’d go to the *actual* Chase bank down the street and they’d refund us for the parking in the CHASE lot that didn’t actually service any Chase bank that wasn’t located in the CHASE branded building that you can see for miles around that had the huge glass CHASE logo plastered all over it on every face of the building and had a Chase kiosk in front of it… but Noooooo. We were wrong.
When we got to the actual Chase bank branch hidden behind the CVS we were told they wouldn’t refund the parking fee for the CHASE branded parking lot 2 blocks away that actually had no branch at it, but which serviced the CHASE branded building with the CHASE logo all over it next to the CHASE kiosk outside that actually also had NO bank inside.
A**holes.