Cox Residential Digital Solutions Store

Boycott Cox services. Rude, awful, unhelpful, greedy and cunning. They must be getting hundreds of phone calls a day since you will always be on hold. I bet they are complaining customers

This review is for Cox in general. And frankly, they don’t care about their customers so posting this doesn’t help anyone but me, as it allows me to vent.
Cox’s ‘Loyalty’ Department is a joke! I called to inquire about my escalating bill over the past two months, it increased over $ 50.00 a month and initially was on the phone with a very nice young man. I told him I wanted to really try and get my bill down to where it was before we moved in July (under $ 200.00) it is now over $ 250.00. This young man thought he could help and asked me to hold. After 5 minutes of being on hold a woman by the name of Ricki came on; she was rude and snarky and very unhelpful. Because of her, we will be cancelling our service (we are looking for other providers as I type). She basically said that we are lucky to have the service and save the money we are saving. We should be paying over $ 300.00 a month. Thanks for nothing Cox and Ricki in the Loyalty Department. You are losing great customers.

This solutions store is not even worth calling if you have a problem, you would do better just calling the remote customer support. Every time I speak to this solutions store, their employees are short and don’t really seem to care to solve your issues, but the remote employees have always gone above and beyond to help me. I had a problem with my internet which turned out to be a deeper issue, resulting in a system restore of my computer, and the remote Customer Service stayed on the phone with me for almost an hour to make sure it worked. Fixing my computer trouble is not part of their job description, but this person stayed on the phone and talked me through it anyway. Do yourself a favor and call their remote customer service instead.

I was moving out of the area and had to cancel my Cox service. About 6 weeks after the end of the service, and after I had left, they tried to charge me for «missing equipment» to the tune of about $ 350. I emailed back and forth stating that I didn’t have the equipment and wouldn’t be paying. They immediately sent my bill to collections, before it was even late. Beware of Cox and their shady business practices.

Although I was annoyed we had to come in the store bc customer service on the phone was so bad… However Austin was super helpful, friendly, and understanding!
Thank you Austin for being the only cox support member who was able to help!

I went in today wanting to upgrade my cable and internet. I’m not a fan of doing those things online because I had questions. The lady greeted me with a smile and quickly took me back to the desk to set everything up. Within 10 minutes I was out the door with everything I needed to set cable up in two rooms. Painless, efficient, would highly recommend!

Walked in and saw about 40 people ahead of me. To my surprise the handful of workers got through the crowd quickly and I didn’t have to wait nearly as long as I thought I would. Biggest disappointment was the lady that helped me had no idea about an online promotion and couldn’t give me the price I saw online. I even showed her the website on my phone. What I got instead of the promotional price was a phone number followed by a 45 min wait while listening to the same 30 secs of the most annoying song in phone history when I got home. Bait and switch? I doubt it, and I don’t blame the store staff. The store experience, what I checked into, was exceptionally more pleasant than I expect. If I could check into and leave a review for the phone experience I would leave zero stars and use every angry face emoji in the catalog. Way to go store employees, kudos.

Review for 6 months in internet service, not this location. I had centurylink DSL for years, decided to switch to cox for faster service. I got my modem and hooked everything up (used to have cox cable years ago). Got fast speeds and seemed to work well for about a week. I kept having the internet cut out off and on for multiple times a day and random times. Called cust service and they were able to see that this was happening and sent out a tech in 48 hours. Tech redid all the lines and appeared to work. About 3 – 4 days later, off/​on again service, like before. This time they said to replace the modem. I did and I then again keep having the problem. I ended up just using my verizon hotspot more the time for my wifi need and cancelled my service. Back on centurylink for 3 weeks now, and never had a wifi problem since. Not sue who to blame, but they wold not fix the problem.

Most of these reviews are just complaining about Cox’s service, which I will agree… it is way overpriced for what they offer.
What I’m reviewing is the efficiency of their employees and an actual visit to this brick & mortar store.
I came in to return my borrowed router and forgot my bill… I also didn’t make an appointment. No problem, the employee was able to look up my account and finished the whole process within a minute.
So, feel free to return your equipment here!

Bobby is awesome. Professional, and really tries his best to give the customer what they want for a great price.

DO NOT USE COX. — False charges and terrible customer service!
(and I usually only write positive reviews, see my other reviews)
I placed an order online for TV and Internet, and then went into the store to pick up the equipment, the salesman said there was no record of the sale or charges. I checked my account he was correct that there was not a charge, so he «took care» of me. (this is where I should have just walked out)
I was going to get the TV and Internet bundle, he informed me that there would be an installation fee and I would have to buy a router, or, I could upgrade to the, «triple play bundle» which would include a phone, but would also include the router and would waive installation fees. I agreed as the savings upfront was important than the extra $ 10/​month. He then proceeded to give me the router and other equipment, and set up an appointment for the tech to come out and install.
Tech came out, all was well.
Except, 3 months later when the router (which constantly lost connection) finally died. I called Cox to set up an appointment and they notified me that there would be a charge for the service since I had decided to use our own router. But wait, I did not use our own router, I used the one they gave me. As it turns out the salesman never made a note or any record at all indicating that he gave me a router. I spent HOURS on the phone explaining this to them and finally, after calling several different numbers reached someone that «agreed» and told me there would NOT be a charge and that I was using their router. I set up an appointment and the tech came out, he investigated and found that the router was faulty and the issue was not my fault, and replaced the router. I verified again with him, that this was their router, not mine, and that there would not be a charge since it was not my fault. He agreed with this, and went on his way.
A few days later I received a bill in the mail charging me $ 49.95 + tax and fees for a service charge. I e-​mailed Cox and was told that since I used my own router I had to pay a fee. I explained to them again that this was not my router, the salesman gave it to me, they told me again, since it was my router and there was no indication it was given to me that I would be paying for it.
The only conclusion that I can come to is that the salesman needed to sell the Triple Play Bundle so gave me a router (known to be faulty? returned by someone who was renting it?) and never made a note about this, as he was probably not supposed to it in the first place. Now I am stuck in this situation and have spent HOURS with them trying to get it changed so it shows the router was given to me, and to get the fee waived. No one has been helpful, their customer service has been terrible. I have called several numbers, e-​mail and did the online chat.
They are scam artists, and have HORRIBLE service. DO NOT USE COX!!!
Try out Prism or wait for Amazon’s service.

Used to be a great company. Now they just flat out suck

clean place and friendly people!

If you have a childish love for hating humanity and enjoy activities like jerking a rusty butter knife across your throat cox is the ISP for you.
Not only does their «24÷7» only work from 9 – 5 m-​f they barely could care less if they solve the problem. I had to go to the better business bureau to finally solve a hanging laggy internet problem. Even the BBB couldn’t get a response for about 3 months.
When it did go through I got finally a glimmer of hope in a great technician named John as he solved most of my internet problems regarding bad cables.
John solved my problems temporarily but it’s clear that this stellar Lieutenant on the front line cannot solve the inadequacies and leaks that stem from poor system design and just a lackluster UX. (if they even care about the end user at all)
However no technician no matter his professionalism and great candor can stop Cox’s sh**** customer service, or the fact that our internet goes to sh** when high traffic hours come on.
Cox is passable when you don’t have issues. When one starts however, you can clearly see the cracks in their structure. My identity was stolen and a payment on my internet bill bounced due to Wells Fargo closing my account down to prevent further theft. I explained this to their CSR reps and still I have oodles of strange and weird charges on my bill. I mean why is their 2 charges for credit card and e-​check denials on top of credit adjustment above it? Isn’t that a little redundant to fix a charge and then charge me back for the charge I was credited back? There’s a mountain of () and #‘s that would make a license CPA want to scream.
Even better is their automated voice system when you call in that makes you go through loopholes only to make sure to remind you at the end of their maze that they are closed. 24 hours customer service my brownie butt. Shouldn’t 1 call fix this relatively small problem instead of having to call back and check if «Cox» is ready for you?
Oh yea I bought a new modem and router thanks to their whizes at their in store locations which is like putting a band-​aid on a gaping wound. You can improve your end but the likelihood that Cox holds up theirs is doubtful and will remain so until the USA changes legislation that makes ISP standard what the Asians in Korea, Japan, hell even China have today.
I want to talk to the system engineers and upper management of cox? What is the business vision of cox? To spread the corporate love of a company that survives by a cartel business structure and not one of true democracy? The CEO of Cox should really contemplate where his ship is going and look deep down if he wants to be the caretaker of a customer service/​business model that most Cash-​Advance Loan Sharks wouldn’t touch
It’s digusting that the only other option in my neighborhood is cox or shaky looking century link dsl connection.
So yeah if you have 99 problems and your downright darius about becoming a centurion go ahead and sign Cox up as your ISP provider.

I have Cox cable, it’s passable. This review is for their marketing, which gets placed on my door daily.
Listen, dipshits. The sign on my house says «NO SOLICITING» which means it is illegal to post bills, ads, flyers, your bullshit marketing, etc. It’s such an epic waste of paper, time, and money. STOP. NO ONE sits around and wonders where to get internet service and then one day they go to their door and there is your door hanger and rejoices that now they can get internet.

Want to cancel all or part of your services and not wait in line forever or have to deal with their negotiating to keep you as a customer?
Well, let me tell you my little secret*:
1. Dress scandalously — as in your boobs have never been more on display.
2. Ask one of the staff members if you can sit at the counter while you wait.
3. Continue to smile and make eye contact while he says yes.
4. When he ignores the line and asks what you’re in for, just tell him that you’re dropping off equipment and all you need is a receipt.
5. Marvel at how you just canceled a service in 4 minutes AND you didn’t have to endure the «customer retention specialists» (read: assholes) for an insane period of time.
You’re welcome!
*This may or may not work for the gentlemen out there.

This service sucks… Cox. At a «discounted» rate for Internet, cable and phone I was paying $ 108.87 a month. I receive a bill for the month of April: $ 117.00. In May, SURPRISE, it was $ 144.87. LOVELY.
There is nothing I can do, unless I want to downgrade my Internet or remove my home phone; the latter option is not feasible because my burglar alarm works through the phone modem. Knowing this, please don’t burgle me.
Cable service isn’t that great. The TV menu sucks, and there are literally zero free «on-​demand» programs. I thought «on demand» implied «at no cost.» I guess not. Swindlers. I miss Comcast in Denver :-(

Our daughter was recently in a hospice care home and is under the care
of hospice. We made the mistake of bundling close to a year ago. They
did not have their line buried or even in conduit so our line was cut leaving us with no phone, cable or internet. Called and reported before 8:30 a.m. Recalled again at 4:10 as no one had come to repair. Was advised it might not be until the next day. I explained our daughter’s situation and Drs and nurses may need to reach us and it was a medical emergency. I was advised it was not a medical emergency because our daughter was currently not in our home! Our daughter is dying and that’s apparently no medical emergency to Cox. Also, bills are going up each month even though we are in a contract. Two things: Don’t bundle as you lose everything when a line is cut-​and STAY AWAY FROM COX!

They have a «billing department» who will not send me a bill?!
They are refusing to send me a paper bill, because I pay in advance. So they will never send me a paper bill unless there is an amount due. They won’t send any notice of my account standing, or even an invoice with my balance.
I told them I need my bills for my tax purposes; I expense my internet bill for my home business… and they still won’t send any bills, any invoices or any statements that show my payments, what they charge me each month or anything.
I’m on my 3^rd level of supervisors and they’re just wasting my time. The worst part is that there is no other cable internet provider here. If I could switch, I’d do it in a heartbeat.
WHY DO WE LET THESE COMPANIES HAVE A MONOPOLY ON THE MARKET?

They are complete cocks at this location and it’s a pretty ghetto operation for such a large business. Given the choices of high speed internet, home phone and television — this is probably the best one if you want all of it from one company. The alternatives aren’t better. If you want to get services from different companies though, you may do better than getting them all from Cox, but there’s drawbacks from that as well.
Customer service is bullshit and their prices are too high, but whatever. Good luck getting technical support. They are clueless. Even so, it’s better than the alternatives. Sad but true.