Extra Space Storage

Huge changes bring huge improvement… Property has a new paint job, new office, new staff, new paving. Extra Space truly cares about their properties and customers. Chris and Shawn really listen and help take care of me while I’m there. This property is old, but you wouldn’t guess that driving by.

Zachary was a big help. Fast, efficient and helpful. I was able to acquire the last room I needed, thank you again, Kim janesky

Great customer service! I reserved my unit online and was done with my reservation in the office within 20 minutes. Great prices and thorough explanation of all fees and charges. The manager lives on site and the grounds are well kept and clean. They have great gate hours too, 6am-​10pm
Update: They do not give prorated refunds if you move out early. Even though it’s in the contract, it was not verbally communicated to me at signing. I guess they didn’t communicate to me as well as it seemed. Bad business practice in my opinion.

This is the second time that I’ve worked with this place to store our relocating employees items for them, while they look for somewhere to live… and it’s the second time, I’ve not felt the best about going there or leaving personal items there.
When I arrived the first time (several months back) the onsite manager was out to lunch for waaaay longer than his sign said… and since the facility is approximately 15 miles from my office in Scottsdale… I didn’t want to drive and come back so I waited (and that was just to sign the paperwork for the 5 units I wanted to reserve). The manager had to re-​do all the paperwork stating that the person over the phone had done it wrong… so on top of already waiting for the guy to return… I then had to wait for them to re-​reserve the 5 units and do the ridiculous paperwork that goes along with it.
Everything went okay and there were no issues with the 4 folks’ items that we had moved in there… but it is a sketchy neighborhood, and after hours, starts to get a little creepy feeling.
When I arrived last Thursday (12÷23÷10) to sign the papers for the incoming tenant… everything went smoothly… it was a different person working the desk that had his paperwork in order, and only required signature’s and payment and I was out of there.
Today (12÷29÷10) however, when I arrived to meet the moving truck with all my fellow co-worker’s personal item… we got the unit open… and the movers found POOP in the unit… and it wasn’t Canine (not that that would be good either)!!!
Apparently this storage facility (and maybe all of them, who knows), is known to have squatters when the units are empty. Unfortunately for me today, I ended up in one that had someone squat and leave a present… NOT COOL.
OF COURSE, the onsite manager was not there yet to discuss this with me (even though the sign on the door said they open at 9am… it was at least 9:45am before he showed up.)
Once I got his attention on the issue, he got to work with a shovel and cleaning supplies to make the area clean, so that my co-​worker doesn’t have any lingering smell or issues… but…REALLY?
One way to solve this might have been to go check the unit after someone reserves it to make sure it’s clean.
I reserved the unit LAST Thursday… so you’d think someone would have time to come and make sure it was fit for move-​in.
Regardless, this is the last time we will be using this facility… and for all future relocations will be finding another place that is in a better location, as well as one that provides proper customer service and cleans their facilities!