IMM Auto Service

Huge waste of time on these guys.
New to town, I decide to try them out based on their positive reviews despite being a 35 minute drive from my house.
Due to a pile up on the 101, I arrive 20 minutes late after spending 70 minutes traveling to them. The shop is quiet and empty on this Thursday morning, but the man at the counter gives me a lecture about «how appointments work.»
Instead of being able to do the inspection, oil change and investigate a coolant leak as discussed, he tells me straight away that «they can’t work on my car all day while I wait.» Really? First thing out of the guys mouth when encountering a new customer?
I let him know that I expect him to have the car looked at as we discussed on the phone, and depending on what they find we can schedule any major work. He tells me my appointment has «passed.» I let him know that if after driving an hour to be here he won’t do the basics, I’ll take my business elsewhere. He throws my keys down on the counter. And well, here I am.
These get a well deserved 1 star for terrible first impressions.
If you try these guys, don’t be late or daddy will admonish you.

This review is long overdue, but months later I still think about IMM and smile (creepy, right?), so I know this meant I need to take the time to share my thoughts.
The scoop: I have a Prius and the dealer quoted me over 3K for a fix that just didn’t sit right with me. I looked all over the web for Prius repair in Phoenix and came across IMM Auto and spoke with Dave over the phone. He couldn’t have been more kind — We talked on the phone for over 20 minutes about the issues my car was having and he, GASP, actually listened, rather than trying to shove pricy repairs down my throat. The next day I took my car in for diagnostics and lo and behold, all the repairs the dealer claimed I needed has miraculously disappeared. Dave was so cool, knowing the stressful experience the dealer put me through, he didn’t even charge me for the diagnostic.
The moral of the story: Car repair shops have a bad name because they take advantage of customers who don’t know any better. Dave and IMM Auto were the exact opposite of this stereotype and saved me thousands of unnecessary dollars.
My advice to you is PLEASE, PLEASE get a second opinion from a local, trusted repair shop when something breaks on your car. And not surprisingly, I strongly suggest you get that second opinion at IMM Auto.

I’ve been taking my Saab, Nissan, Toyota, Dodge and now Subaru here for nearly 10 years. From great customer service to honest deals and low prices, you can count on Dave Enriquez and Dave Hanna to fix your cars speedily and fairly, every time. Stop paying more than you need to and give these guys your automotive repair business. They completely replaced the engine on my 350z and it works better and drives smoother than ever! I’m happy to recommend them and give them a well earned five star rating.

Honest, knowledgable auto service. I’ve been going to IMM for over 8 years and thru 4 cars (domestic and foreign makes). They are reasonably priced, always get my car in and out quick and do a great job.

I’m a spaz when it comes to my car. I don’t know much about mechanical things except for when they are not working properly!
Dave Enriquez is actually the owner but both Dave’s and all staff are super friendly. I know I’m a spaz, I understand little about my car, and my VW is pain to repair. They get 5 stars just for dealing with me.
The work is always 100% and they explain it to me. Not only that they warranty their work. All of the mechanics are master certified and they will also pick you up/​drop you off when you leave your car for repair.
I wouldn’t say they are ‘cheap’ but as the other poster said it’s fair. More than fair for the quality of work and service.

I love this place! David Hanna, who I believe is the owner is on top of his game. I have been going here for about two years. The first time I took my car in, I told David that there was something wrong with the rear brakes, and could also have a boot issues. When I returned to pick up my car, I was charged $ 35 for an oil change. He explained to me that though in the next 8 — 10 months I should have my brakes replaced, there is nothing wrong with them. Many shops would have screwed me and just taken my money. The other thing that is great about them, is that they will work with you on what needs to be done. They give you a list of must Di’s and nice to Di’s, then will tell you all of it should be done by ‘X’ date.
They are great, Prices are fair, not cheap but fair. And get on their mailing list and coupons come to you to help you out.