Jim’s Shoe & Boot Repair

Very quick repairs, great customer service. Repaired three pairs of boots for me so far.

Went in for a last min to get my daughters high heels shoes fixed. Very nice couple and very helpful. I was in a rush and they fixed the shoes for us in 10 min and we were out the door. Very pleasant and welcoming. I always like small family owned businesses.

My wife had an expensive Italian purse that she loved. One of the straps broke. They repaired it, reinforced the sewing and it looks better than new. I also took in a pair of Cole Hahn men’s shoes for heels and soles. Same result. Very professional. Highly recommended!

Found some Allen Edmonds Strands at Nordstroms Rack for very cheap but they didn’t quite fit. Went to Jims to have the pair stretched. The stretch was successful and the couple running the store convinced me that a rubber sole would extend the life of the all-​leather soles. Made sense so I figured I would try.
Both services, the stretching and rubber sole addition, were a quick turnaround and the prices were very reasonable however the craftsmanship was poor. After stretching, the right shoe had random lumps in the toe box and the heels were fairly warped. Better attention to the stretch form prevents these things. As for the soling, the stain or sealant used on the sides of the sole was left all over the top shell of the shoe even so far as to the laces. The black material is resilient and looked really bad on the original light brown finish. I pointed this out to the cobbler and he lectured me how it wasn’t a big deal and that I must have never had shoes repaired before if I was complaining about it. I then explained that the shoes were brand new and the overspray (?) was unacceptable and asked for them to be cleaned. He took the shoes back and buffed some, not all, of it out and then lectured me again about how I don’t know anything about shoe repair. I would have given at least 3 stars if he even tried to fix the situation but he basically explained he didn’t care.
Lovely people, charming Mom&Pop shop. It was cheap and fast service but the craftsmanship didn’t make up for that. I would recommend finding somewhere else if you’re looking for quality work.

Second time not the charm.
I had used this place once before to resole and re heel a pair of dress shoes. They looked good. A couple of months later I took back the original pair and another pair as they both squeeked. Jim said he could fix and could resole and re heel the other pair and fix the squeek. $ 90 for all which was OK as the shoes are $ 260 when not on sale. Got the shoes back, both squeeked, one worse than belore. Went back, he and the wife both started saying, «no, no, no we didn’t guaranteed to fix squeek, we said we would try’. Asked for refund, refused. Be careful dealing with these clowns. Never again for me.

I had to get my character shoes (AKA dance shoes) resoled for a show. This place is very close to my house, so decided to give them a try. The lady who helped me was very nice and the work was done well and on time. I will return!

This Place has been here forever. I mean as long as I can remember.
It is a family owned bussiness which to me the great!
It is close to where I drive by a lot and a nice big parking lot as well.
I have shoes inserts this time that I took in to have repaired. They said they would have them ready the next day, and they did. Good as new. Plus a resonable price as well.
I have bought all sorts of shoes here over the years to be repaired, and I have always been happy with the results. They are open Monday thru Saturday.
What more could you want?

I went into this shop with the simple issue of a loose heel on a pair of Charles David peep-​toe pumps. In hindsight, I should have just bought myself some Gorilla Glue and done the repair myself. These were my MOST favorite shoes and they butchered them. What did they do? Let me count the ways:
1. Scratched and scraped the acrylic heel all over
2. Screwed two GIANT screws into the heel from the inside of the shoe
3. To try and cover them up, they inserted a humungous pad… that was dirty… and it elevated my foot almost to the point of it no longer being in the shoe at all.
4. Glue. Everywhere.
5. Must have had it in some kind of vice while being heated because it is completely misshapen.
When I brought all of these things to the attention of the man at the counter (as I was fighting back tears, literally) he looked at me and said «you still have to pay».
I will never, ever go back here and would not recommend this place to anyone. If I could give zero stars, I would.

I’ve been going to JIm’s Shoe Repair since I moved into the area in 2008. I happen to wear a lot of business shoes in which the rubber heal wears down to the metal portion, and I either slip or «clank» when I walk. Jim’s work is very good, extremely quick and priced well. I have utilized many other shoe repair places in the Phx-​metro area and even now that I don’t live near Jim’s — I still take my shoes there. It’s a small mom ‘n pop shop and I’m happy to help keep him in business.

They did an O-​K job. They were very timely and incredibly nice. The issue I had was with the craftsmanship.
I had some leather insoles on a pair of sandals replaced and they used the old ones as a pattern. The cutting on the new ones isn’t straight. It almost seems like they traced it and then just took a pair of scissors and had at it. They’re not unwearable, so I’ll keep ‘em as is but I might look for a replacement pair. Also, it was light blue leather originally and they replaced it with white. Not my favorite choice, but I can live with it. It wasn’t very expensive and it’s a small revival for some of my favorite sandals.
I would go back here, but only for things like heel caps and small repairs. Great folks and great customer service.

Warmer weather = time to get my sandals repaired. This will prevent my feet from inflicting a nasty sweat storm in my closed-​toe shoes. And getting stank. Getting your shoes repaired is never one of those things that’s at the top of your list, ya know? It kind of gets kicked down a few notches when you have to worry about bills, taxes, work, evil DMV shenanigans, etc.
Anyway, I’m going off on a tangent here. I took my shoes to this place called Jim’s Shoe and Boot Repair on Baseline, across the road from my workplace (it’s between Mill and Kyrene on Baseline– on the right side of the road going east. I would always notice it when I’d drive by and think, «yeah, I need to get around to that sandal thing.» The shopping center it’s located in doesn’t believe in individualized shop signs I suppose because above each are generic signs indicating services rendered there like «Hair,» «Nails,» «Shoe Repair.» Maybe that makes the business easier to notice, without proper nouns there to get you confused? I don’t know.
I walked in, showed the lady behind the counter my shoes, and she simply said «have a seat.» I had the impression it’d be a drop-​off and pick-​up-​later deal. But she was able to fix my sandals in 5 minutes! And it was only $ 6.50. She also saw the tattered leather strap on my purse and fixed that for me free of charge! She mentioned she didn’t like to see things in poor condition. I offered her a generous tip, but she kindly refused. I walked out of there thoroughly pleased with my decision to take my business there. If I ever need any shoe repair again, I’d be there in an instant!