Just Better Air Conditioning & Heating

Technician’s name is Roland and knew exactly what the problem was as soon as he saw the thermostat. The morons from the management company who did a flip on our house didn’t know enough to put a jumper wire in the thermostat for the heat pump. Roland was as professional as I have seen and would recommend Just Better to anyone.

Scott is great to work with. I met them through
warranty company. Roland and Joe pointed out many hack jobs of previous work performed on zone 1. The new problem was replacing the evap coil. Just under 1yr later the coil failed but I had switched warranty companies to AHS the tech they sent just said its all a «crap shoot» and was only interested in selling a brand new AC unit refusing to do a leak down test that the warranty would cover, very interested in billing for things outside the warranty and not troubleshooting the problem. Called Scott and his tech came out and found the leak in the evap coil still under factory warranty and installed new at no cost. I dropped the crappy AHS warranty and their crappy network of contractors. Scott recommended some good warranty companies and has done solid honest work on my other properties. Very honest, logical, timely service, and all about the long term relationship.

I got introduced the JBAC&H like most people. Because they were the service provider for my warranty company. At first I was skeptical and didn’t look forward to the process. Initially, the circuit board went out for my air handler, and Joe came out to diagnose it. He ordered the part and intended to return the following week to replace it.
Then, water started leaking into my guest bath and went up to take a look. It was a mess. The condensor coils had rusted out and the safety pan had rusted through. YUCK.
When Joe came out he diagnosed what was wrong. And it was a pretty big deal. So his supervisor came out to diagnose the new problem in its entirety.
The supervisor did what a lot of other reviews claimed, but I’m not sure that he was wrong… he was probably right. He said that the system is a sub-​standard system… it never should have been installed in my home. Even through the home is less than 20 years old, this system is out-​dated etc… He explained that the warranty company would only replace «Like to like» and that this could prove to be a problem.
With that I did some research and I let him know that I appreciated his advice but I only wanted to replace what was currently being used… basically, I didn’t wish to be out of pocket any more than I already was (Warranty wasn’t going to cover $ 350 of the repair).
He agreed… but I was still quite skeptical. Finally yesterday Dan came out to replace the coils and told me that my washer/​dryer needed to be moved for the install, and that he couldn’t do it. He explained that «His boss told him that I knew…». Nobody ever said word 1 to me about it and I went into orbit. Finally he agreed that if I held them harmless that he would move them which he did. But it started the whole day off on a bad note.
Then…about half way through he tells me that the new condensor coil is too big to get in my access area and they will need to cut the walls/​ceiling. The drywall etc… won’t be covered by my warranty again. Once again, I am not happy but I can see what he’s talking about. So I finally concede and say «As long as you can verify for me that they don’t make the size that I had, I guess that I am fine with it.». Plus… I know that the last thing that they wanted to do was cut holes etc…
Low and behold, Dan and Joe find the same sized condensor coil that I had, get it up there, install it and don’t make a mess. They solved the problem and were at my house from 8:30 am til 6pm making sure that it was done right.
Now I’ve gotta believe that what the supervisor told me is probably correct. I am sure that with many HVAC units a pro walks in and spots faults in the design from the previous person or the builder. I’d guess its like a painter looking at another painters work and seeing where the lines weren’t quite right and there’s too much texture from the brush. And if they were a perfectionist they’d probably suggest that the home be repainted. But money is an issue, and modifying the HVAC isn’t something I care to do even if it would mean saving $ 20 a month on electric. But he got that, and he just did the replacement. And Dan and Joe solved the problems as they arose.
All and all, I’m saying that they are damn good. And I looked at Unilocal after our first meeting. These guys could use a decent review. They are a 4 star place and in my book thats quite good.

Last Friday morning, I noticed my thermostat was at 83 though it was set at 80. Sure enough, the air coming out was not cold. I filed a claim online with HWA, my home warranty. They gave me the name of a first provider who I immediately called and they couldn’t come till Tuesday. I called HWA back and said they absolutely had to find an AC company who would come that same day to determine what the problem was and hopefully be able to fix it. They called me back 15 minutes later and informed me that Just Better Air Conditioning would be there between 3 and 7. They showed up around 5:30 after the tech had called to give me a 30 min heads up. They determined fast enough that the defrost control board was the culprit and unfortunately, due to the holiday weekend, they wouldn’t be able to get the part from the Trane dealer until Tuesday. Given that my unit is 15 years old, it’s not the type of part the AC would keep in inventory. They called me first thing on Tuesday am to let me know that a part had been located and they would be installing it the next day between 8 – 12. Today, Roland came around 11:45, replaced the board and also checked everything else including the actual insulation of the unit. He noticed it was not right and fixed it. Strangely enough it had not been checked during my tune-​up by another company back in march. Bottom line: they were on time, kept me updated, were courteous (both customer service and the 2 technicians) and were thorough. I highly recommend them and will be using them from now on for my yearly checkups.

Just Better Air was sent out to my home through Choice Warranty yesterday. It was determined that the pvc drain pipe coming out from my blower in the attic was clogged and began filling the pan beneath it. The technician advised me that they not only no longer use this type of pvc configuration, but he would not be able to adequately unclog the existing PVC pipe or it was highly unlikely that he could even unclog it at all. He advised me that I needed a brand new replacement. Mind you, this was before he even disassembled anything. He then proceeded to tell me that it was not covered under warranty because it is a maintenance issue. Having spent the better part of the afternoon the prior day in the attic sucking out water from the drip pan, I knew exactly what he was looking at. He claimed that it would cost me $ 150 in addition to my deductible of $ 45. I nearly lost my mind. He added that some companies will charge as much as $ 200. I guess I was supposed to feel like I was getting a deal. I told him at that point that I could run down to Home Depot and buy the damn pieces for under $ 20. That’s when he advised me of two things. He was going to document on his paperwork to my insurance company that I stated I would do the work myself, which meant I would lose my warranty on the unit. He cited an example of another client who had to pay $ 2000 for a compressor because his claim was declined. Apparently, the fact that this client was not a licensed contractor compromised his warranty. While I can understand the logic in his story, the example was to make me fearful.. . it was more about pressuring me into an additional $ 150 above and beyond the deductible. I felt pretty screwed. If I didn’t let him do the work, he state he would document that I did the work myself. So.. . I could have asked my neighbor next door, who’s a licensed contractor to do the work and it wouldn’t have mattered. I even brought that up, but his position was that he heard me say I could do it myself and he would document it. I should have told him to go to hell and that I’ll present a receipt if the need ever arose, but I was caught off guard. So, I sucked it up and wrote the check.
Today I contacted Choice Warranty to share my story with them. Two things they said to me sent me over the edge. One, the tech should have called the warranty company while he was on site, which he didn’t.. .and they would have worked with me on the claim. Two, he had no business telling me my entire unit would no longer be covered under warranty. There was no misunderstanding here and the client story just added more punch. I still have a request for a new drain pan that has worn through over the course of 20 years and I have no idea where that’s going. I do know that he’s not interested in coming back in the afternoon because it’s too hot so if the other guy hasn’t quit by then, he may not be back. I am beyond angry.
What really troubles me is that I’m not the only person with complaints about this company and it is Choice Warranty who put them in my home. The vetting process is a big question of concern for me. I may be paying less for their services than what I was paying for One Guard, but I never had a single complaint about that company other than their fees kept going up and I was priced out of the plan. I’m beginning to wonder if it was worth the switch. This was my first call to Choice Warranty.
I got scammed. Plain and simple. It was a high pressure, threatening, fear tactic that intimidated me into agreeing to pay Just Better Air an exorbitant amount of money for a piece of PVC I could have replaced in 5 minutes. Some might call it a form of extortion.. . it certainly feels that way.

If I could write a review for the technician it would be good (4 stars) we were given Roland for our tech he was nice professional and communicated everything with my wife and I.
As for the company they are a 1 star. I’ve had to have Rolland come out 3 different times to service my swamp cooler only because they don’t stock parts in their work trucks. I saw the work order Rolland submitted to the company listing my house to be done A.S.A.P. I’m still waiting for them to get back out to rectify the issues im having with my swamp cooler. Its been about 7 business days and my swamp cooler is still not fully working.
Will not ever use this company again.

I called Just Better Air to do a check up on my rental property, just to make sure everything was in good condition before the new tenants moved in. Joe came and did a thorough check up and said everything was ok. He seemed very knowledgeable about his profession and conducted himself in a professional manner.
I read the other reviews on here about some negative feelings regarding home warranty claims. Having been in the home services industry for many years myself, I can appreciate the frustration of the reviewers but, their beef should be with the home warranty company, not the service company. The warranty company pays the service company to repair a specific problem, not to provide ongoing services and repairs.
I would recommend Just Better Air Conditioning to anyone that wants a knowledgeable technician who will be up front and honest about what he finds.

Worst company ever!!! We only used them due to filing a claim with our home warranty company. They gave us a 5 hour window of when they would be out. Thank God my husband had the day off. They showed up and told my husband that they had fixed the problem. They also gave us a quote on replacing the duct work. We’ve never had problems with our air before. Not even 24 hours later the problem continued. I called the company back to let them know that they needed to send someone out and they refused. They said that they did all they could do and unless we did their repairs (between $ 2k-​4k) it would keep happening. He was very rude and disrespectful to me. I told him that I would be giving him bad reviews and letting the home warranty people know. He said he was fine with it bc he would be calling them himself.

The technician came to our home as a result of a warranty claim filed with our home warranty. The technician (Joe) came in and told us that the unit was low on freon and he was just going to charge it up and go. When he was asked why he wasn’t going to locate the leak, he replied «well I’m really busy, have to get to a parts supplier before they close, and it’s also REALLY hot in your attic». When we asked if the freon went out again would we have to pay the service call fee through the warranty company again, they said «yeah that’s how they work». Needless to say, we «convinced» him that it would be better to explore for a leak and then he tells us «well I can only inspect ½ of the coil so I’m still not sure if there’s a leak there. Stay AWAY from this company. They tried to pull one over on my wife and it wasn’t until she said she needed to call her husband that the tech seemed to backpeddle on what he was saying. They seem to have their name wrong… should be «You’ll Need A Better Air Conditioning Company».