Karls Technology

We called Ron at Tempe Computer repair to replace a hard drive in my iMac. I set up an appointment for July 15 between 11am-​2pm. At 1:30 pm, I get a call from Ron looking to cancel the service that I set up two days ago. I let him know that I had set the day aside to do this work and needed to get it done. He said that he would take a technician from another job and that the other customer would have to then reschedule. An hour later a very nervous appearing man walked in to handle my case. It was clear to see that he was not confident at all. I asked him if he had ever replaced a hard drive in an iMac and sadly, he said no, he had not ever done it. I was sent a tech (?) with ZERO experience. After a few questions he said that he had watched a couple of videos on the topic! WTH? Absolutely no experience doing a job that Ron said that they were experts in. No certified repair technicians. Just a very nervous, sweating, untrained, person with no confidence at all.
I asked him to call Ron and get another tech over today as I had put the day aside and disconnected my computer in the morning for the scheduled service. He said that he could have someone over in a day or two. I would never feel safe having this company touch my computer. A very disappointing experience indeed. Thank you Tempe Computer Repair for wasting my day.