P.F. Chang’s

The Tempe PF Chang’s has always been known for poor food. We’ve eaten at many other locations in both CA and AZ. We have compared the various dishes and the service at other locations, and last night confirmed our worst fears about this location. Let’s be clear, I’m only reviewing the Tempe location. Our waiter seemed odd from the beginning. We were seated in a very empty restaurant. Maybe 10 guests in the whole place. Yet our waiter didn’t introduce himself, or ask for our drink order. Instead giving us a quick hello, and telling us he’ll be back later for our drinks. After ordering drinks, our server returned 6 – 8 minutes later saying the «bar is slammed, and please be patient.» Note: The restaurant and bar were fairly empty, and we only ordered 3 beers and a wine. Our server finally took our appetizer order. We ordered lettuce wraps. Having ordered this over a dozen times, I know the look and taste. The white gelatin noodles weren’t fully cooked and hard, and server didn’t ask to mix the sauce to our preference. BUT when a bug crawled out from the lettuce we almost screamed. It was crawling around while a tried to flag down a waiter (or anyone) to witness the bug. Another waiter came over, and saw the bug and whisked the dish away. When our server finally appeared, we told him of the bug. He replied, «Was the bug big or small?» Hug??? We decided enough is enough. When the bill arrived, the lettuce wraps were still on our check. We questioned this, and our weird waiter said he wasn’t authorized to remove the cost. «Well, find the manager then!» The bug infested appetizer was eventually taken off our bill, but the manager never stopped by to smooth things over. There’s plenty of great dining options in Tempe, so don’t eat here.

I’d really like to give this place 2.5 stars because service was good; food… not so much. I hadn’t been to any PF Chang’s location in more than 5 years and after my meal here, I remember why.
A large group of us went out for a colleague’s last day. The waiter was efficient and took our orders quickly. He even asked if we wanted separate checks and was very accommodating. No problem there. He was great.
I ordered the lunch size chicken satay with the side salad. Peanut sauce came on the side. The first piece chicken was tender but the peanut sauce was under whelming. I kept dunking just to be sure I had enough sauce on the chicken but it was still lacking in flavor. The second piece of chicken was full of fat and just had a weird texture. I didn’t eat it. On to the side salad which should have been fresh and crispy. The menu promoted it as «fresh» and it was anything but. It was wilted and not appealing at all.
Lunch with my colleagues is always fun, but I’d like to get my money’s worth. PF Chang’s was a disappointment. Will likely be another 5 years before I try it again.

First time to this location but many, many times to PF Chang’s.
Trying to find parking was a major issue. We finally found parking in a nearby garage and crossed our fingers that we’d get it validated. Good news: PF Chang’s had a sign right on their hostess stand saying they validate. Cool!
We were there a bit past 7 p.m. on a weeknight. I was surprised at how empty the place was given the number of people out on the nearby streets and evidence that other, nearby, restaurants looked pretty packed. OK by me, just meant we’d get seated and served quickly.
Service was good and prompt. We tried the salt and pepper prawns for the first — and last — time. The «pepper» was red hot chili peppers but that flavor wasn’t at all in evidence and I don’t have it in me to down a whole chili pepper. The salt was way too intense. The sauce was liquid horseradish. This one just didn’t work. The rest of the meal was good.
Happy enough. No reason to stop coming here.

Last time I came the service was HORRIBLE. but I believe in 2^nd chances so I came back today and it’s empty and everyone is so nice! Happy Hour is pretty good. It’s until 7 pm which I think is pretty reasonable time! The only think I would say about happy hour is that you have to sit at the bar for it to work. But overall better than last time!

They were promoting a 20% off take-​out special, so we ordered a few dishes to see what the buzz is about.
I have eaten there 1 other time for lunch. They had a «seasonal» chicken curry that was to die for. But, they discontinued it, of course.
Anyway, we ordered the Saigon fresh rolls, which were okay but the sauce made no sense. They put fresh veggies in there, lemongrass chicken and Thai basil, which I couldnt taste, and peanuts. Why not serve it with Thai sauces? They came with a bland creamy sesame sauce that didn’t taste like sesame.
We also ordered egg rolls, which came with a yellow mustard with mayonnaise sauce. Barf. I asked for sweet and sour and hot mustard, but got packets.
We also got curried vegetables and added chicken. Again, the sauce was bland beyond belief and had the color of chinese mustard. The bok choy was so chewy, I had to spit it out. I asked for extra spicy, but it was so mild, a 2 year old could eat it. They did throw in some packets of chili sauce. I guess that’s what extra spicy means to them.
Also, sweet and sour pork. Sigh. Strange sauce that was neither sweet, nor sour.
The orange beef, Korean BBQ chicken, and singapore street noodles were okay, but again. Extra spicy meant packets of chili sauce. How can they charge an average of $ 15 to $ 18 per plate?
Our horrible meal cost us $ 80 and unless they do something great to make me give them another chance, I will not be back.
I don’t know whether it was the chef or the restaurant, but OMG!
Why discontinue a great curry dish in favor of this food? Tsk tsk tsk.

Very disappointing experience. First time I had the whole family together in many months. Service was slow, located our own share plates and left hungry. We had ordered additional food at 6pm and were told at 6:30 that they had issues in the kitchen and could not get our order out anytime soon. At that point we left disappointed and hungry. Will not be back.

Four stars because the service is usually very good and food has never been a problem. Some visits are off. A few times it has taken awhile for staff to notice a group of us standing at the door waiting to be sat. Yesterday evening we were sat at a table and a waiter from a different section had to come over and «take us» since he was not sure who our original waiter was.
As I said before, won’t be 3 stars because it’s usually a great experience but lacking a star due to several issues with service.

Stopped by for lunch last weekend, service was great food was great drinks where delicious BUT why where there so many flys INSIDE the restaurant? Not really understanding how flys got inside…

Not as good as it used to be. Customer service pretty bad. Sorry to bother you while you are hustling through your sidework, bartenders. Food is ok, pretty reliable but some of it tastes processed. Not going back. Thai Basil right down the street has excellent friendly service and delicious food.

I remember this used to be my grandpa’s favorite restaurant and would call it «caballo blanco» (white horse).
I stopped here for my birthday lunch and the food was just as good! I love their wontong soup, changs spicy chicken, and lo me in. The food was tasty, yet not fantastic. The server didn’t even make our sauce for the lettuce wraps and the service really lacked.
Not sure if I’ll be back though since the quality seemed to go downhill.

Terrible! Ordered take-​out waited for 15 minutes at the bar to be acknowledged. I was told they were severely short staffed that day. Ordered my food online with extra spicy and four place settings. Neither was fulfilled. My takeout food was cold except the hot n sour soup. It was edible. The broccoli chicken dish was in a bucket of sauce and it was «bland» with hardly any broccoli. The eggplant dish was like eating soggy bread in a bucket of sauce. Both dishes had more sauce than food and not spicy at all. I guess they ignore the online instructions. I will never go to this PF CHANGS again. I’ll travel the extra distance and go to the one next to Chandler mall. I have never had any problems over there.

This is the place to eat a quick, tasty, asian inspired meal, especially if you are in a time crunch before enjoying a show at the Gammage. In and out in 60 minutes, if you do it right…
Located less than a mile from Gammage Auditorium, it is easy walking distance from the Gammage parking lot.
Reservations on show nights are highly recommended, and let them know you are seeing a show. A special card will be left on your table alerting the staff to be quicker than usual.
Season ticket holders receive a free appetizer, while single show ticket holders receive 10 percent discounts.
The food and service as mentioned in most reviews is solid. My only qualm is the use pf sauces can be cut on half and not compromise any of the dishes.

This PF Chang’s gets four stars for Keith. This guy was the real deal when it comes to service and I hope PF Chang’s realizes what a gem they have in this dude.
Look when it comes to Chinese food I go for authenticity. PF Chang’s is American Chinese food at its finest: watered down versions of dishes that may or may not even be of Chinese origin with no distinction among regions. I think we saw sushi on the menu when we were there. I mean fine, whatever, do whatever works for your business plan because I know what to expect when I come here. The lettuce wraps are good and the honey chicken we had was a surprisingly spicy choice. The tempura green beans were awesome and they came with this addictively spicy dipping sauce. The food wasn’t great, it wasn’t bad, it’s inauthentic and built for American palates.
But Keith. OH KEITH. We almost thought he was joking when he approached our table because what place on Mill has abundantly joyful, genuinely friendly service? Keith wined us and dined us with finesse and humor and he’s the type of waiter that you specifically call ahead for. He’s just that good. He made us feel like our time there was important and that he really cared about our experience.
I know chains get a lot of flack for their terrible and impersonal service, but Keith was far from the norm. I would definitely come back here and you should too. Ask for Keith and tell him Melia sent you!

I was staying in Arizona for a week while I was attending the Arizona Debate Institute held at ASU.
I went to a local restaurant (pf changs, right on mill) to do some work and de-​stress.
The day was a pretty tough one for me, it was the anniversary of my mothers death. We used to always eat at pf changs together.
I ordered our favorite, lettuce wraps. They ended up bringing me veggie lettuce wraps instead of chicken, but it was so damn good I didn’t even notice!!! Next think I know the waiter brings out the chicken lettuce wraps, and let’s me keep the veggie ones.
Moral of the story, it was nice to be sitting there with two plates of food. Made me feel like my mom was there in a way. I probably wouldn’t have ordered anything else, so wouldn’t have had that feeling if they didn’t «goof up» my order. Little did they know they made my day.
The service was amazing. :) definitely a must in Tempe.

We started our dinner with a nice Margarita. We went with the dinner pkg for two. I had a very good cup of sweet &sour soup. Lettuce wraps and kung pao. everything thing was perfect! The service was great!
I don’t have Chinese food very often. But this was a nice surprise.

This last visit, we made reservations for 8pm for a party of 10, celebrating a birthday. The restaurant was about ¾ full, yet they didnt seat us until 8:15pm. The hostesses were rather apathetic about the whole thing, and were saying we just needed to wait for people to leave, instead of them pushing some open tables together.
Our server was great, but a bit overwhelmed by himself doing a table of 10, which is understandable. It took 1hr 15min for our entrees to all come out. This was frustrating since by the time our food came out, the restaurant was about ¹⁄₃ full… so this wasnt at a peak time.
I wasnt going to complain, since we were just trying to have a good birthday, and were just gonna chalk this up to a off night in the kitchen. But this changed when the manager came by and asked us how our night had been. When I told her the food was good, but it took an 1hr 15min for us to all get our entrees, she decided to tell me I was wrong. I told her about our late seating even though we had a reservation, and she proceeded to tell me I was wrong about that as well, saying we were sat at 8:07pm. She then argued that since we ordered appetizers… which took forever to come out as well, that was why our food was late. I told her that since she knew all the answers, and that I was obviously just lying to her, that I didnt understand why she even asked us how our service was.
They comped our table 3 small desserts as a way to remedy the situation… Which was underwhelming. I feel for our waiter, because the manager seemed to give him a hard time, which we made sure to clarify he did nothing wrong.
Long story short… The management doesnt understand the definition of customer service. The food is good though, but its not worth going back to. Plenty of other places that we will have birthdays and large gatherings at.

Good service when ive dined in and always tasty food Their honey chicken is sweet and cripsy And the melon and shrimp is a great odd combination We order take out for the shop all the time and we’ve never had to send anything back

Always delicious. Always reliable gluten free. Changs spicy chicken and egg drop soup. Always and consistently excellent

Came here for a quick take out order. The customer service was cery good. I was helped immediately upon entering the restaurant.
The only downside to eating here, the parking! Ughh what a pain!

I think p. f stands for Paul Flemming. It definitely does not stand for Pretty Fabulous. It should be called PT Changs. As in Pretty Terrible.
We had the orange peel chicken, shaking beef, Dan Dan noodles, and wonton soup.
All were served at a mediocre temperature, and quite salty. Service was a bit rude, but in a passive aggressive way. The server was very clear to correct me on my pronunciation of Dan Dan.
There is a reason I avoid chains like this, and this reminds me why. Sub par food to just fill my stomach. I think it will be a while until I return.