Pacific Office Automation – Phoenix

My company recently switched to these folks and I wish they hadn’t. After seeing two of the colors were low, I was being proactive and so I ordered new ones through this company. Yellow and cyan. I only received the cyan and I put it way for when the printer actually prompted me to change it. Last week, the printer prompted me to change it so I open the box and see that this toner is not the correct one for this printer so I now cannot use my printer (still waiting for the yellow toner at this point as well). I call the parts Dept and no one answers. I call the Service Dept and they refer me to the parts Dept. I call parts again and it just rings and rings, not even the option to leave a voicemail. I call again on Friday and this time I get a voicemail so I leave a message with the pertinent information. I arrive to work today not having any news so I call parts again and I get the voicemail again, I leave another message. Then I decide to call service (since a live person answers that line) and before I could explain the situation, as soon as they hear the word toner, they transfer me to parts. I didn’t want to leave another message. I wanted to talk to someone to have my problem solved! Isn’t that their slogan? I call service again and tell her I didn’t want to be transferred and this time she places me on hold and the parts guy actually answers… With an attitude. I said I needed the toner bla bla and he said oh yes I placed the order. How do I know I will get the correct one this time? He says, well I gave them the printer’s information so you shouldn’t get the incorrect one this time. I said so how is that different than last time? (I’m guessing you always give the printers info to know which toner it is, right?). His answer, I don’t know. Anyway, if you’re in customer service, don’t have an attitude and do your job. It’s your fault I can’t use my printer.

I have had a great experience with this company. Very professional. When I have had a problem it has been addressed in a timely fashion. Knowledge of there staff is very good.

TJ Weisenburger and Zak Ziska have been great to work with. Pacific Office Automation has a good group of professionals. Thanks guys!

After posting a negative review on Unilocal,the company did send a representative with toner and instructions to just call him next time. Otherwise my toner would still not got here until Tuesday. I feel a little better, but as a process oriented person I’d much rather have a process that works then have to circumvent it to get to the right person. They should take ownership, imo.

These people are crooks. They promise you the world — deliver nothing. Their price was cheap, but the hidden fees and the lack of follow through is unbelievable. Steer clear of these folks!
(I initially posted this review under their Oregon location inadvertantly.) I have only dealt with the Phoenix location.

This company is a total joke. I try to run a law office using their printer. The printer is a constant problem, and their support is not afraid to be rude to you because their stuff doesn’t work. Not impressed with this company and will be dropping them when the contract is up no question about it.

We recently leased new Ricoh copiers, Service and delivery of our supplies are outstanding, the financing was competitive and equipment install was a breeze. Will recommend Pacific Office Automation to anyone here in Arizona since they service all of our new equipment in Flagstaff, Tucson and Phoenix.

Things weren’t great from the beginning. I was in a tight spot with a deadline and they had what I needed in stock but the price was really high. It didn’t take long for them to become dismissive, out right lie about order shipments and blow me off after the lie was found out. I placed an order on Monday told them it was time sensitive it was shipped ground and not until Tuesday. I was also told that my whole order had shipped. One box came from Phoenix, one from California and half of the order was back ordered and that wasn’t told me until 4 days after I placed my order. I would rather a company be honest and upfront about availability then lie to me. I will not use them again. I actually tried several times to find out what was going on and was only ever transferred to voice mails and never got a call back.