Page Family Practice

I have been going to Page Family Practice for the past 8 or 9 years. Throughout the years, I have had experiences with most of their doctors and I have nothing negative to report (other than a nurse not being able to find a vein when drawing blood one time– in the scheme of things, not a big deal.)
The doctors I’ve seen at Page haven’t just dismissed a problem by giving me a «cure all» antibiotic (which some docs do when they don’t want to investigate the issue.) They take the time to figure it out and they keep thorough notes on my history, so even if I don’t get my normal physician, another is up to speed.
The staff has been helpful, as well. Recently, I tore my ACL and have had a hard time finding a surgeon. I’ve called the staff several times to change/​and or fax a referral for me (since my insurance requires it) and I have been impressed with how quickly they do so (sometimes that day, sometimes with in 48 hours, depending on how busy they are.)
I’ve moved all over and currently I’m living in the North valley, but I still attend Page because to me, it’s worth the drive for the customer service.

I’ve never seen the same person whenever I go which is kinda unsettling. But really what gets me is the front office. Whenever I call I’m either on hold forever until I get disconnected or they pick up finally then ask me to hold on some more. It’s hard to get a visit set and to get one with the right person. You can’t request someone online so you have to go through the pain of calling and being on hold forever. (I timed it once and I was on hold for 12 minutes then the line disconnected). Really it’s just kinda a pain to go there and gamble on who you are going to see. I’m trying to find somewhere else for more essential/​convenient visits.

If you like bad attitudes, having to micromanage your doctor and have a desire to be herded like cattle then Page Family Practice is for you.
Ellana is a fantastic provider but appointments are generally not available until the evening.
Previously, I visited Rhianna but was never notified that she left the practice. Saw Dr. Page and then when I finally was told over the phone that Rhianna was no longer there, eventually transferred to Ellana.
I tried to call the office multiple times and no one answered the phone. I finally got through and left a message that was never answered. This happened multiple times.
Today, I visited and accepted an appointment with Les. Even though I was told over the phone that he was the one that intercepted my previous phone message, he said he had no idea what I was speaking of.
During this visit, I received attitude and was told one thing only to be given a prescription for something else. It was my last straw and I will begin the adventure of finding a new doctor who cares. I declined all care and left the office.
Previous occurrences that have lead me to this decision:
— asking for help only to be told try «here» and not giving any guidance.
— 2 CT scans for the same thing one because they did the first one wrong.
— 1 of those CT scans lead to a panic after receiving a message that I had lymph nodes in my ovaries and needed to come back to the office right away.
— Waiting in the lobby for an hour for an appointment that was oh… An hour ago.
Gave plenty of chances to be let down…