Salt River Project

What company doesn’t send out technicians on the weekends? Especially for electricity! What idiots now I am forced to live in my new home without power for 48 hours all because you didn’t get my first transfer request done correctly when I did it a whole week in advance! Worst company

In May of 2014 I did a less than appreciative review of SRP and the irrigation department. Since that review I have had my good and bad days — remember I have been irrigating agricultural property acre for over 30 years here — but I needed to update my post.
The people who take the calls are consistently very good. The women are much better than the men but they are all doing a good job. So why the new post?
A few months ago I blew a gasket, I lost my I entire calm demeanor, I acted like somebody possessed — and then I had to apologize. That sucked!
I was not wrong in why I was mad, and I was getting ignored for lets say two years but my outrage and how I expressed it were wrong! And then a strange thing happened!
I got a direct number to a real supervisor.
People called to tell me they wanted to help.
Oher people called and said I was right and they were working on it. («It» is the new electronic water master system)
I have had perfect water runs for months now. You might ask why couldn’t SRP get that done oh maybe a year ago? WelI I have not idea but I do know they have shown me the way to get results — act like a crazy person.
Seriously the service in agricultural irrigation has dramatically improved. I probably have a huge blinking digital read flag on my account but ya know what — I’m good with that.

SRP is great! Especially when you compare them to APS! We had a storm not too long ago and it took out a transformer down the street from our house. We lost power. SRP was right on it! They had trucks out ready for the storm. They replaced our transformer and we weren’t without power for more than 45 minutes. Even though we pay you a lot of money each month in the summer… we’re a 1 rating for energy savings (okay we have a big carbon footprint but so does Al Gore)…we still think you’re great SRP! Thank you!

I signed up to get emails and texts when the power is out at my house, but 90% of the text and emails are for power outages that do not effect me. I don’t care about power outages nearby I only care if the power is out at MY house.
When I spoke to someone at SRP about this their only solution was to unsubscribe me from the service. I don’t want to be unsubscribed from the service I want it to be configurable and relevant to me.

SCAM. They suggested over and over again to switch to the EZ3 plan claiming the way we use our energy would save us money on that plan. We tried it for 1 month and switched back to basic. Our bill shot higher than it ever had before. I should have known they do that to scam you to pay more… Typical SRP.

The recent anti-​solar actions by SRP earn them one star. Prior to their decision to kill residential rooftop solar with their new demand charge rate, I would have rated SRP as a five-​star utility, however their recent efforts to kill the solar industry has tarnished their image, and caused me to dislike the utility that I have liked for 18 years.

I used to be ok with SRP as a utility until their recent decision to kill solar in AZ. This is beyond ridiculous! I have solar currently and when there is a battery backup available… will be disconnecting from the grid… COMPLETELY… just saying

This company is overpriced and they sucketh. I don’t like that I’ve been a resident of this state for over 2 years yet these crooks still have my $ 275 deposit simply because a late notice was sent out in October. So I’ve been told that I would need to wait another fricken 18 months for a credit. This is bs and you guys know it. I can’t wait to move.

I haven’t had issue with SRP until they started price gouging solar customers. I’ve followed this case very closely (as it affects my family) and there is really no legitimate reason for them to do this. They claim it is to «offset grid costs» which is extremely vague, misleading, and ludicrous. Call it what it is SRP. In essence you are punishing customers for switching to an alternative, cleaner energy source which is bad for your pockets. With the federal government pushing so hard the last decade to expand the use of cleaner energy sources, I wouldn’t be surprised if some day down the line this predatory business practice SRP is using gets struck down.

SRP wants to start punishing customers who installed solar units on their homes.
First they gave incentives to homeowners to install solar units. That made sense, since it reduced SRP’s need to build new plant capacity. Fine.
But now SRP has done a 360 degree turn and announced it will impose a new (read «more expensive») rate plan on those same solar-​owning customers. They want to charge these customers $ 600 per year more!
Huh? How is this good for the state or for Maricopa county? It discourages solar power, which is the opposite of what «leaders» of industry are supposed to be doing. SRP (unlike APS) does not answer to the Arizona Corporation Commission, so SRP is accountable to … no one.

Once again a state owned monopoly is after solar users in the «VALLEY OF THE SUN».
Instead of embracing solar technology and trying to encourage other customers to go green and reduce the amount of energy coming from coal burning, smog polluting power plants, they have followed APS’s failed attempt to levy a $ 50 to $ 100 surcharge against customers who have installed roof top solar. Unbelievable, money grubbing, over paid employees of a state sponsored monopoly can never get enough. SRP are money vampires!

I’ve been an SRP customer for 3 years — never had any issues. I recommend you use their budget plan; they told me the best time to sign up for that is in October.

Even though their rates can be a tad high and I’ve gone without electricity in the past at least SRP will help you out with some great support that will solve your issue in less then 5 min. This can’t be said about other services like ISP’s (*cough cox/​centurylink cough*)

Every single time that I have contacted SRP they’ve ALWAYS been extremely helpful, courteous, kind, patient and respectful. I am very thankful that my apartment complex has SRP, this company knows what customer service really means.
Thank you SRP for putting your customers first!

So far so good! I’m use to APS but bought a house and switched to SRP. They have been great so far. I was able to do everything quickly online, in a matter of 5 minutes or less to sign up. I instantly received a text message alert letting me know they will be turning my power on, it confirmed the address it was turning the power on at, and even provided me my account # in the text message.
Not even an hour later, no even 15 minutes later according to my phone, I receive another text message telling me I’m good to go, my power has been turned on. It reconfirms the address it turned the power on at, and tells me my account #.
So far, so good, no issues at all. And it let me pick my own billing date, which I didn’t want the first of the month with all my other bills. I thought it was really nice they give you the option to do that.
I’m a happy customer right now, haven’t received a bill yet, but I I’m sure there will be no issues with how everything has been going. Just great!

We had an issue and got amazing service from these folks, start to finish.
We had really odd electrical problems in our rental house (lights going dull and then bright every time any appliance kicked on, or just every so often). We mentioned it to our landlord, who said he’d look into it in a few months (and then didn’t). We also mentioned it to his electrician during a different repair — the electrician told us it’s an old house and we’re stuck with odd electrical issues.
Finally, we asked an electrical consultant who told us we weren’t getting enough power.
We called SRP, and they had someone out to the house within about an hour. He was incredibly polite and helpful, and informed us that our electricity had groundwire problems and was too dangerous to turn back on, but that it would be repaired immediately (within the next 4 – 6 hours) — and it was! They ran into issues with our neighbors (who have a water feature built over the area where they need to dig), but they put in a temporary wire so that we wouldn’t be without power while the neighbor made alternate arrangements. Then they noticed that a transformer was weak and replaced that the same evening.
Every single person I talked to was courteous, extremely helpful and empowered to do whatever was needed. I stayed on the line and did the after call survery for these people — they were THAT good.

These scumballs are up there with Cox Cable. What a scam. $ 17 a month for a maintenance fee? seriously? On top of the ridiculous prices just to pay for service. I have a two bedroom condo and I have yet to turn on the heat since living here (fireplace). Yet, I have a $ 70 electric bill in WINTER. I had a bigger condo in North Carolina and I never once had a triple digit bill including summer (and contrary to what many people here think, it gets just as hot out there)
I’d be on meds if I had to admit working for this godforsaken place.

All I can say is it must be nice to be a Government-​endorsed monopoly.
When I lived in Chicago, I thought ComEd, «An Exelon Company», was bad– sneeze, and the power goes out, constant rate hikes, etc. I never thought a utility company could be worse. Then I moved to Arizona, and found myself subject to SRP.
Granted, the power hardly ever goes out– I think I’ve lost power maybe 3 times since being here. But they are as bad, if not worse than ComEd and the constant rate hikes. For what? Increased profit margins? You are a public utility– a monopoly. Why do you need to make a profit? What are you spending it on and where? I’m not kidding– I really want to know.
Oh, and don’t even think about trying to reduce your energy consumption by installing solar– their incentives are less than half of the rebates from APS.
Which really begs the question– if we already have two power companies here in the valley, why can’t a customer choose one or the other?
I’m already on the «time of use» plan, and I’m extreme about it. Even though I work from home, I keep my thermostat set to 88 degrees from 1:00 to 8:00 PM. My pool pump doesn’t go on until 9:00 PM. I don’t cook inside in the summer. Laundry? Only after 8:00 PM, even on the weekends. No sense in heating up the house, and making the AC kick on any more than it has to. I’m even thinking of putting in a clothes line– because really, in the land of 110 degree heat and single-​digit humidity, do we really need an electric dryer?
Sure, I supposedly «save» money on the Time-​Of-​Use plan, but my bill is still almost $ 200 a month in the summer. So I look into their so-​called «Budget Billing» option… my 12-​month average works out to be just under $ 155.00. Cool, totally reasonable, I guess, but wait– what’s this? To take advantage of their so-​called «Budget (Busting) Billing», they want me to pay $ 260.00 PER MONTH!!! $ 105.00 per month over my average bill, and $ 60 over my summer peak bills? For what? So you can stick it in the bank, collect interest to pad your profit margin, and still raise rates every year or so? I have two words for you, and they aren’t «Howdy, neighbor».
If I can help it at all, I will not buy another house in SRP’s coverage area. I’ll install Solar on my own dime. And I won’t give you free money just so you can keep the interest. And I’m going to call and complain and expect a credit every time the lights flicker– for even a second. If I’m going to be held hostage, it’s going to be on my terms.

Two words: SMART METERS! SRP is on a huge drive to install smart meters, even though several public health departments have requested a moratorium until the health effects of electomagnetic and RF radiation can be studied (see link below). Utilities are claiming this is the same radiation produced by microwave ovens and cell phones and therefore it is safe. It is NOT the same thing, this is PULSED radiation which may be more dangerous (my husband worked in electronics for 40 years and has researched this topic extensively).
When we got the notice that they planned to install the meters, we called SRP and requested to opt out. The SRP customer service rep argued with my husband on the phone and finally stated that they could do that for a charge of $ 20/​month to send someone out to read the meter each month (some utilities offer this option at no charge). We agreed to that charge, but the charge labeled «Field Visit Fee» is actually $ 21.86. The first month they actually charged the fee even though they never even read the meter – the bill stated that it was estimated because the meter was not read! We are still be charged the «Monthly Service Charge» of $ 15 as well (which covered reading our meter for the last 40 years).
10/​30/​2012 We found it odd that our SRP bills had $ 21.86 charge for reading our meter every month, yet it seemed like every other month there was a note on our bill that the meter was NOT read, just estimated. When we called the SRP supervisor states that they have NO intention of reading our meter every month and that the ACTUAL CHARGE for reading our meter is $ 40!!! They just break it into monthly installments of $ 21.86 to make it easier for us to pay the bill!!! You have got to be kidding! We are highly disappointed that SRP chose to roll out a smart meter program before the scientific evidence was in and instead chose to use their customers as guinea pigs in a large uncontrolled experiment.

three words: Pre Paid Electric.
I love SRP and could not complain even if i tried to. They have a pre paid electric option and of course i jumped right on that. No surprise bill at the end of the month, you pay what you want as the month goes on $ 10 here $ 50 here, whatever you want/​need to put on. You keep a nifty little box in your house that manages your monthly usage. Even breaks down the usage by hour and day. I love knowing EXACTLY how much i am spending. You get a card to go with the box and you can load the card at any local SRP express location (in grocery stores) and insert the card into your box at home and BAM just like that bill is paid.
i don’t know about you but I’m all about convenience :)