Sweets From Heaven

I went to this store with my mom. I couldn’t believe what a double whammy experience we had in poor customer service and poor product. This store should be kicked out of the mall. It is asinine to expect people to pay for clearly old and rotten product. These jelly bellies were rotten, if that is even possible. It was hard as a rock and tingled in my mouth in a very bad way!

If I could give this place a MINUS 1, I would. While visiting the area with my daughter we happened upon this store in the AZ Mills Mall. I wanted to pick up some sweets for my plane trip home the next day. I chose my favorite Jelly Bellies and paid for them. My daughter had never tried the flavor I bought, so as we exited the store I gave her a couple. She put one in her mouth and said «Is this supposed to be hard and taste terrible?», I took the other one I’d given her and put it in my mouth. It was HORRID, hard as a piece of plastic and tasteless to boot. I returned immediately as we were still in front of the store and took them to the counter and told the clerk they were inedible and showed him the piece I had tried to chew (still in one white hunk — they were supposed to be orange). He said «I don’t know what to do, I’m sorry!» and I told him I knew what he could do, refund my money. He then timidly pointed to a small sign on the wall that said «No refunds or exchanges» and repeated his statement about not knowing what to do. So I told him what he could do was throw them away for me and left. What terrible customer service. I can see if a customer buys something and doesn’t like the flavor or whatever and wants their money back but this was clearly VERY old candy and should never have been offered for sale anyway. I wouldn’t buy a piece of candy from them again if I was starving!