T-Mobile

Wow! An actual queueing system. It’s a paper tablet at the desk, but far better than what they’ve had in the last. And they are not yelling hello to you from across the store, they actually come and greet you in person and explain how people will be ahead of you if they add you to the queue.
The phone I wanted to Jump to is not available in the store, sink have to wait for it to be sent from the fulfillment center. That’s the buggy part. No paid for 3 day shipping, but it’s not three days from the order date, but three days from the date they actually ship it. I’m waiting a total of 6 days
T-​Mobile is great but it’s also a work in progress

Went in to purchase a temporary plan to gain hotspot Internet while I was in the process of setting up Internet at my new house… the whole team (about 4 guys working in there; Jamie, Christian, 2 other guys) were super friendly and helped find the best (and least expensive) plan for my wife and I. There was an issue using my tablet as the hotspot originator for WiFi signal, so the guys gave me a new ZTE WiFi box to compensate– for free, with no hassles. Good on ya’ll– this is some of the best customer service I’ve had in a long time. Makes it easy for the customer to get what they need with no bureaucracy. T Mobile is winning customers with the team at this store.

UGH!!! FRUSTRATING!!! We’ve been with T-​Mobile for 3 years. I wanted my phone unlocked from T-​mobile because the phone in customer service has been a nightmare with on hold times of up to an hour. T-​Mobile said they would send me an unlock code within 24 – 48 hours. I received a Reference Unlock Code and changed my service to another carrier but the code wasn’t an actual unlock code, it was a Reference for an unlock code. It has been a week with almost 16 hours trying to fix this CRAZY and SO frustrating problem. Every day I’ve been trying to get this fixed. Now T-​mobile is saying they won’t even guarantee they will ever send me the code. I need my phone!!! I have an HTC that cost me $ 700 and don’t feel like I should have to buy another phone!!! They say they have great customer service but seriously??? The normal wait time to even talk to them is a half hour to an hour and then they can’t even get you a simple code?

Came here twice to change to new iPhone. Generally friendly and helpful stuff there. If the policy is not making u happy, blame T-​Mobile.

I stopped in this store for a new phone mine wasnt charging well Kris F. was my customer service rep she figured out it was not my phone but the charging cord {why do cats like to chew on charging cords} and i was happy cuz i love my phone and then she takes a look at my monthly plan and puts me on the promo plan and saves me 70 bucks a month wow Thanks Kris

I have been here several times because it is the closest to my house and the most convenient for me. Once, I walked in and waited for about 10 minutes without any acknowledgement that I was even in the store.
The next time my phone was broken and I was really anxious that I was going to go in and be more stressed out… which I was. I felt like the salesman was trying to deal with me quickly and giving me answers that he thought were correct but were misinformed.
I work in sales. When I get a question I am unsure of the answer for, I do quick research. I would rather make a customer wait a little longer than give them some false information.
The sales team does seem very young and they seem to be trying, but, maybe a little more training would help.

I went to tombile to look for a new phone and plan. I have been with AT&T for nearly 7 years but some of the deals that tmobile were offering looked like something to investigate.
I get to the store and waited nearly 10 minutes prior to someone acknowledging that I was there. Finally a store rep comes up to me but instead of helping me he says that he is going to help another customer who came in after me because she is busy and shouldn’t take very long. So I guess that makes me chop liver and suggested they don’t want my business. I walked out at that point and never looked back.

I wish I could give them zero stars. My Iphone was acting up and the screen was not working at all. I took it in to this store for them to fix it. Rather than fixing it, they saw I have iphone insurance and said they would send me a new one. Turns out, all I had to do was press the lock and button to restart it and it worked fine. Sounds simple, I know. My problem? Why didn’t the associates even try to do that? Anyway, I got the new phone in the mail and sent it right back. I followed all of the instructions. Guess what? Tmobile «lost» my phone in the mail. I was charged 700 bucks for a restocking fee on a phone I never even touched or looked at. A phone I didn’t even need. Do not trust this store. Do not trust this company. I plan on switching companies as soon as possible. I can’t believe this companies ethics. I’m disgusted a company would take advantage of a young women like they did me.
I hope this store reads this review and knows how broke this college student is because of your uneducated employees.

I just went in to switch to this carrier. I had a great customer experience. They were able to explain the process and fees clearly and concisely. Im looking forward to receiving my phone and continuing with this carrier.

I guess they must have changed the manager since the service has improved significantly. Went in to add an extra phone to our plan. They couldn’y have been more friendly or attentive.
My wife and son still on the T-​Mobile plan. T-​mobile reception is overall seems to be very good. My sons Samsung Note 2 is awesome.

They are horrible, Every month I get my bill I am over charged. I was doing auto pay monthly but cancled it and last month the charged my credit card but I already sent in payment. I called them to get my money back and was told that I had a credit balance on my account that would be applied to my next months balance, I told them I wanted my $$ back and they promised a refund check would go out in a week or so but it has been 3 months and no check.

I have been with T-​mobile for 8 years!!! Simply bc of the great customer service I get when I call 611. Then a year ago I was kind of happy when I saw a new T-​mobile going in about a fourth of a mile down from my house in this new, cute little plaza.
I hadn’t had any reason to go in until last October when I needed a pre-​paid phone. I still kept my original blackberry and the same number. I needed a private line that did not register to my name.(long story but I had good reasons to believe my blackberry was being tapped)
So basically I had 2 phones, one registered in my name and I needed a prepaid phone under a made up name.
I have never had a prepaid phone but someone told me it would be a good idea to get one til the scary drama passed. So I go into my neighborhood t mobile and needless to say I was very nervous bc of all the be drama that was happening. When I walked in this sweet girl name Terra walked up to me and could probably feel this stress and anxiety coming from me. For some reason women to women I instantly trusted her. She genuinely seemed concern and she knew exactly what I needed. She helped me pick out a phone and made it so easy for me to understand how to use my new phone and how to protect my identity. She helped me with my «fake «identity and when we were trying to come up with a good fake name and birthdate she actually made me laugh for the first time in a week. After she got me in and out I felt confident and much safer. She gave me her card with the hours and days she works so if I needed anything and since this was kind of a secret issue I could come see her. She made a bad situation a lot better. Plus I wasn’t too happy having to buy another phone when my blackberry worked great. Thanks to Terra she made me feel safe and I got thru a very crazy time in my life. I only needed the prepaid for about 3 months.
Ok so 8 months later my blackberry finally quit working and I was ok with that bc I wanted an Android phone.
I walked in on a Sunday thinking this is gonna take forever. My husband and I and my 4 yr old was standing there looking at my different options and here comes Terra walking up just as friendly as I remembered. I told her that my Free Upgrade is still 4 months away and asked her if I could use it a little early since I’ve been a customer for 8 yrs. Without hesitation she said «of course». Then I asked her if there was anyway I could get the promo for new customers they were running that week for unlimited talk, text and internet for $ 80 and she said «of course» with a cheerful smile.WOW. I was thrilled. So I followed her up to the register and asked if she remembered me from 8 months ago and she said something like «of course I remember u. You would be hard to forget» .she said it in a very complimentary kind of way.
Honestly being a female its hard to get great customer service especially from other females so that’s why I am taking this time to give her the props she deserves bc I’ve never had customer service as great as with Terra. On top of her giving me a Smokin deal on my amazing new phone she helped me pick out, she is saving me about $ 30 a month on my bill!!!
She was so great to me and my family. My little girl really liked her and Terra was very sweet to my 4 yr old as well to me.
I must have raved to her to my husband the next Two days and my husband as bad as he was dreading helping me find a new phone he said how cool it was that Terra remembered me and treated us and got us in and out of there with total class.
Terra is the reason I went ahead and signed another 2 year contract with t-​mobile. There r a lot of phone carriers and options and my contract was almost up and I could have went with my best friends company Version bc she is a District manager but I don’t even think my best friend would have treated me as great as Terra.
T-​mobile is Very lucky to have such a wonderful employee and I hope they know this and give her the same respect and she gives T mobile customers.
Plz call there and make sure Terra is working if u want to be treated great.

This T-​mobile store has very bad customer service.
Okay so today is Wed. Feb 9.11 My bill is due on the 6^th date of every month. I totally went in on the sixth paid my bill, only find out two day’s later that I can’t send any text messages, because one of this stores employees by the name of Tierra turned off my messaging plan that I have had for 2years now! I know wtf right? So I go in the store super irritated because I had to delay my plans to get my messaging back on my phone, the manager was very rude interrupting me the customer while I was talking, however I left went to another store that had excellent customer service! I had to drive a little further but I need text messaging on my phone. So today I’m talking on the phone to a couple different friends of mine, then I go to make a call at exactly 4:12 my phone is telling me your flex account balance is too low to complete this call so I’m like wtf I try like 6X while I’m driving to this whack t-​mobile I’m like maybe those same ppl aren’t here today or hopefully they got fired… lol so I walk in super calm this very very ugly little black kid with yellow eyes walks up can I help you with something, Of course I’m like I can’t make out bound calls on my cell phone can you fix it yes step right over here mam. so I guess he thought I was lying about my phone having issues. so he calls the t-​mobile store and says sarcastically looks like your phone is making calls to me now you try so I call one of my friends and guess what my phone says your flex account balance is to low to complete this call. I made sure it was on speaker for this little ugly black kid with a busted grill… so weak right now So I told him can you just fix my ish please! mam do you want me to help you of course I said yes because I did not feel like going to a different store. I told him I know you feel stupid you where just trying to be smart when your really a dumb ugly phuck of course I told the little ugly fart after my phone was fixed… Lol I freaking hate t-​mobile!