Tempe Smile Design

The receptionist was the highlight of this place. She is really nice and makes you feel comfortable even being at the dentist. Dr. Tracy seemed to be really nice as well. It seemed like she wanted to find everything wrong with me to get paid, but I mean who knows maybe there really is that much wrong with my teeth. She wanted to refer me out to someone else to do the work I needed done. She said she thinks the third party company will do a better job. Overall everyone was nice and made me comfortable. It was just very daunting when they gave me a cost list of 10 things I needed done. They stressed that I start on these procedures immediately. The office was nice and looks good. They have a TV for you to watch while they are working on you which is a nice touch. I thought I paid for a cleaning and an appointment, but all I got was them looking at my teeth. All they did was tell me what I needed done. I didn’t even get a cleaning done for what I paid. I was pretty disappointed. I didn’t even realize it until after I already left. All I was thinking about at the time was being overwhelmed with all the things I supposedly needed done to fix my teeth.

Wow. After seeing the reviews here, I have to chime in! I’ve recently moved to California, but before that, Dr. Tracy was my dentist for 14 years. I am a picky customer, and Dr. Tracy and her staff are so professional and customer-​service oriented, I have zero complaints and all kudos. Here are the things you need to know.
–Dr. Tracy is a dentist because she always wanted to be. She watched her Dad perform dentistry, decided that was her course, and you can tell that she still loves what she does. She is self-​proclaimed anal retentive. Don’t you want a dentist like that? I do.
–Her staff is knowledgeable and sticks around a long time. Usually that only happens when there is a great working environment, consistent rules and a nice boss. One staff member said she chose to move to AZ and work with Dr. Tracy because she knew that she held high expectations, and knew that she would learn from her. How awesome is that?
–Dr. Tracy goes the extra mile; at no charge. Years ago, my two front teeth were much longer than my other teeth and had like, ridges in them. At the end of my cleaning, Dr. Tracy took an instrument and just zipped off the ridges on the bottom of those teeth, aligning them nicely with the rest of my choppers. She didn’t make another appointment or charge me, she just did it because she knew it would give me confidence and look great. I’ll never forget that.
–In the last couple of years, I had two fillings in my molars (from the early 80s), and the molars themselves were starting to crack. Dr. Tracy’s staff showed me still pictures of the molars, explained what had to be done, and we did it. I got (white) crowns on both molars. Dr. Tracy did them a couple of weeks apart so I wouldn’t have complications. One took a long time to put on because she just didn’t think it was sitting straight enough; I really appreciate all of the extra time she dedicated to that crown. After she installed each crown, she called me that night and/​or the next day to see how I was. How many dentists do you know who do that?
–One person here on Unilocal said that the staff hammered home flossing so much that she «felt like a criminal». Well, they did that to me, too, and, guess what? I started flossing and then never had any cavities again. They know what they are doing, and their hammering home is in the best interest of the health of their patients. Dr. Tracy immediately commented on how clean my teeth were after I started using a vibrating toothbrush, too. I never had to say anything, but she noticed right away. Pretty cool, I think.
–Years ago, my bottom teeth were jumbled. Really crooked. Dr. Tracy can do Invisalign, but recommended that I go to an orthodontist and get braces instead of having her do Invisalign because the Invisalign could end up costing me more money, my teeth might not move the way we would want them to, etc. Talk about a selfless professional!
I really can’t say enough good about Dr. Tracy, and honestly, I don’t think I have ever met Dr. Huber, so cannot recommend or comment on her. Dr. Tracy, though, I would honestly love to have her as my dentist for the rest of my life without a second thought. I hope this helps.

Great office! I have never felt like they try and over-​sell me on work I don’t need. The dental hygienists are always very friendly, and quick. Also, I never get lectured for not doing anything at home, instead they provide a positive approach to help you with flossing and proper brushing.

DO NOT I REPEAT DO NOT GO HERE. .I’m not a huge fan of going to the dentist like 80 percent of the population and this place is exactly why. I’m pretty scared of the dentist and self conscious of my teeth. i don’t think i have the wrist teeth in the world but i had braces as a kid and they did not work due to a tongue thrust. I do not need active telling me i don’t floss enough or brush enough but i especially don’t need a perfect stranger telling me this seventeen times in a two hour span making me feel like a criminal. This is literal. They were so condescending and rude the entire appointment forcing me into work i didn’t agree with. They talked in dentral jargon and went tooth by tooth making me feel like all my teeth were about the fall out if i didn’t floss five times a day. On top of all of this, the dental hygienist was chewing gum through the entire appointment pretty unprofessional for a dentist office. Even though i had no pain going into the office and no complaints they made me feel like not flossing every day the times a day would cause my teeth to fall out. Mind you the first thing I said to these peer-​to-​peer was I have a phobia of going to the dentist you’d think they would have had a better bed side manner. If you are not a fan of going to the dentist DO NOT GO HERE.
EDIT** After reading my review these people took it upon themsElves to cancel my husband appointment before I had a chance to call and cancel it myself. Extremely unprofessional! In my opinion I got the impression this practice is more concerned with making as much money as they can from the patient rather than the actual patients individualized needs.

Worst customer service, extremely rude, my wife had a horrible experience and they would not give her the physical copies of the xrays she brought in. They said they would only email her copies. I was scheduled to go in and they canceled my appointment becauSe she left a bad review, without speaking with me or my wife first… who does that.
**Edit** to your response I can comment on your business because SOMEONE canceled my appointment based on her review not my wife she called and they said they couldn’t find my appointment because it was already canceled. So either you are very uninformed with how your business is actually running or lying.

As a former dental student, I always take the initiative to visit a dental practice before my first appointment. I was required to place a credit card payment in case I broke my appointment, which is quite understandable as a working class professional myself. Our time is our money. I arrived a half hour early for my appointment and was greeted in the reception area by the hygienist. After waiting for an hour and a half I was informed that the dentist was still in the operatory and that I was being asked to wait a half hour or longer while she finished working on a patient. Two hours into my appointment and I have yet to have been greeted by the dentist. After informing the hygienist that I couldn’t afford to wait around any longer. I still have yet to meet the dentist. I was told to come back and was charged $ 89 for a comprehensive exam by the hygienist. If you are going to charge someone upfront for failure to attend scheduled appointments, it is essential you hold up your end of the services being rendered as well.

I have been a patient with Dr. Tracy and Dr. Huber for the last seven years. I would recommend Tempe Smile Design to anyone one in search of a new dental office. Both doctors are true professionals and go out of the way to make you feel at ease and comfortable during your dental appointment!

I appreciate the office changing their policy to no longer charge a fee to transfer patients files/​X-​rays to a new dentist. I’m sure other patients will be pleased to know as well.

Dr. Tracy is an amazing dentist. The office is great and I receive nothing but top notch care. Highly recommend.

Since moving to Tempe from the midwest, I’ve been on the lookout for a reputable dentist. I chose Tempe Smile Design based on its Unilocal reviews, and it totally followed through. It’s a GREAT business! I go to Dr. Roxanne Huber, and she is not only extremely talented and a true professional, but she is also very down-​to-​earth, honest and (dare I say) HILARIOUS! Her laugh is awesome… Quite a positive vibe that I was not used to feeling at a dentist’s office, let me tell you. :D
I ended up having to have a root canal and then a crown, and Dr. Huber and Dr. Tracy recommended a great endodontist for the root canal. I returned to Tempe Smile Design for the crown– it’s top-​notch work. When back in recently for the permanent crown, a super-​old filling broke off another tooth. Dr. Huber removed the silver filling and gave me a brand new one for NO CHARGE. As a PhD student with less-​than-​stellar health insurance (and NO dental insurance), Dr. Huber’s generosity spoke volumes to me. (Their Care Credit option is also great; they give you 12 months with zero interest!)
Bottom line: I would definitely and totally recommend Tempe Smile Design to anyone looking for a skilled, professional and genuinely friendly and fun group of people. Five stars!

I’ve been a patient of Dr. Tracy’s since the late 1990s and she’s been nothing but a stellar, caring, and thorough professional. She’s performed multiple procedures on my teeth over those years and I couldn’t be happier. In fact, I have moved further and further north of Dr. Tracy’s office since first meeting Dr. Tracy but I have made the effort to keep her as my dentist. And as long as I live in Arizona, she will remain so. I highly recommend Dr. Tracy if you are looking for a great dentist!

I needed a new dentist a couple of years ago and found Tempe Smile Design and Dr. Huber by way of a recommendation from a neighbor. They are just the best dentists ever!

I have had some horrible dentistry experiences so going to this office I was very concerned. However, the staff was professional and I have seen Both Dr. Tracy and Dr. Huber and they were so nice and professional that I have referred several family and friends. There new office is quite far from me but I would drive across town to go their office!

The New office is amazing! Had some major dental work done today and I couldn’t have been more comfortable! 4 hours in the chair, 2 movies on Netflix on the new flat screen which I could see while my procedure was being done… I’m a happy girl! Dr. Tracy is amazing!

I have been a patient of Dr. Tracy for 12 years now and I can say that she is one of the best in Arizona! She has taken such great care of my family and myself and always provided us with awesome customer service! My daughters now, 10, 7 and 4 have been seeing her since birth and if we ever needed anything, she has been available.
I have also known Dr. Huber since she joined Dr. Tracy and can say that she is a wonderful addition to the practice!
All of the front office staff, hygienists and dental assistants have your best interests in mind when ever they are working with you and will keep you informed of any and all changes in your dental health or dental insurance!
My family just had our 6 month cleaning and check ups today in their new office and it really reflects the care they want to take of their patients with all of the diagnostic equipment they have available. As well, it shows how important our comfort is to them!
If you have been looking for a Dentist then look no further as I know they will take as good care of you and your family as they have of mine!

Never had a better experience at a Dentist, I truly felt at home here. From the moment I walked in the door I felt comfortable and at home. The staff is so friendly and incredible I highly recommend them to everyone!!!

I’ve been going through scheduling nightmares with work and have had to reschedule my daughter’s cleaning… three times. Susie has been understanding and helpful in getting us set up at a time that I can make it. The flexibility and compassion with this has been stellar; businesses could learn a thing or two about being helpful and fostering existing relationships from this dentist.
And never in a million years would I have thought I’d write that about a dentists’ office.

I was very optimistic about finding a dentist practice run by women. I think the positive reviews here must be concerning Dr. Tracy, because my experience with Dr. Huber was terrible.
While she was working on me (several fillings), she did not explain what she was doing, so the entire time I didn’t know what to expect next or why she was doing any particular thing. For two hours, she only gave me a few brief updates in dentist talk rather than in a way I could understand. Even when it took a half hour longer and they had to do additional work, I was not informed why until I went to the receptionist to pay.
But the worst part was that she didn’t give me any hand signals. Most dentists tell you to «raise your hand if you want to stop». Nothing. Several times I raised my hand to my face and she continued working. One time I repeatedly raised my hand to my face and she got frustrated with me, saying «I don’t know what you’re trying to say». Of course you don’t know what I am trying to say! I have a dental dam in my mouth and you won’t take it out, I am communicating the only way I can!
Now, one of the fillings needs to be adjusted and I requested to see Dr. Tracy because I was so traumatized by the experience with Dr. Huber and I was told flat out that I was not allowed to see Dr. Tracy if I went back to that office. So I have the choice of paying to see a new dentist for a simple adjustment (that is routine and shouldn’t take long, according to the receptionist), or going back to see a woman who has not heard of the words considerate or gentle.

They have moved off of Mill Ave. to a brand new office at 1712 E Guadalupe Rd, Tempe so a name change was needed. They are now Tempe Smile Design
I previously reviewed Mill Avenue Family Dentistry and Dr. Tracy is my dentist there. I cannot give her six stars? Five doesn’t seem enough.

My teeth have never felt cleaner. Seriously the best cleaning I’ve ever had!
It was my first visit today and Dr. Tracy and her hygenist were very THOROUGH. I found out things about my teeth that I never knew before because of all the x-​rays that were taken. Every detail was explained and made clear so that I can make informed choices.
Thanks Dr. Tracy and staff for being so personable and making me feel like my teeth received the absolute best care!