uBreakiFix

Super helpful and super quick service! I was referred here by a friend and I would definitely recommend ubreakifix to anyone who needs a phone repaired!

Awesome experience! Alex helped me out and was kind and courteous and helpful. My wife broke her iphone 6 and shattered the screen. I didn’t want to pay the $ 179 to replace it through my Verizon Asurion insurance. I also had the apple store quote 5 business days to get my phone fixed. My wife would go crazy without her phone for that long. I did a good search and found this place, and I’m glad I did. Set up an appointment the same day and was told it would take 45 min to an hour and it was done in about 20 min.

Third visit here at ubreakifix. Repairs done in 30 minutes! Cheapest repairs I found in Phoenix! Nice staff

Extremely fast service, I have used them three times now on different apple products over about 4 years or so. They always do a great job. I have not had any problems here!

I made a special trip to this location because their website said they work on my model of phone. I arrived to find an annoyed family that had been waiting all day for a repair and had just been told to wait even longer, this time for an undetermined period. They left angry after 10 minutes of waiting and it was my turn to deal with the bored looking kid at the counter. He seemed annoyed to even assist me then proceeded to tell me that they didnt work on my model of phone despite what their website says. Needless to say I was less than enthused about my experience.

Went to the location in Scottsdale near the Greenway-​Hayden Loop and worked with Kelly. She was a lifesaver! I have dropped my phone a few times since getting it in October last year and it finally cracked after one last drop onto the sidewalk while talking on it. They were the only place that could have my phone fixed within 24 hours. I did have to pay to have the piece needed sent overnight but it was worth it this week with everything I have going on personally. The only down side is the cost, before express shipping for the part was $ 250. But, that was pretty much the quote I got from everyone I called. The cool thing is, the original quote for the repair was $ 279 but when I mentioned lower quotes from other shops they offered to price match and save me a trip to another store. This place is close to my work so it was a huge help. They even put on a tempered glass protection screen! They have gained my loyalty for sure if I need a future repair.

The customer service was great and the quality of the work was exceptional! Definitely recommend for a quick beautiful fix!

They were the only place that could replace my one plus cell phone screen. It cost me 150 bucks, but it was still cheaper than a new phone so I went for it. They quoted me an hour but when I came to pick it up, they said it would be another hour. I was a little frustrated to wait, though the guy did apologize. Also, the guys aren’t very friendly, and remind me of Vulcan’s.

They are good store. They fixed my iPhone 6 in less than 30 minutes. Great location on Mill Ave!

I came in with a shattered iPhone 6 Plus screen and they told me it would be 45 minutes to an hour for the repair. I sit down to start studying while I wait, but before I can even get started, my phone is ready! They replaced the screen in 5 minutes. They also offered to put on a tempered glass screen protector for 40% off ($ 17 I believe). Great customer service! I usually never write Unilocal reviews, but my experience was just that great.

Called a few places and since the wife is «always right» I called uBreakiFix that she had found. Explained to the person on the phone that I repair these screens regularly, but the one that I ordered from ebay was not the correct one for my daughter’s iphone. I needed a fix the same day. For less than $ 100, they replaced the screen on the iphone 5c in less than 20 minutes. I have personally repaired 8 to 10 iphones from iphone fours to iphone fives and the process took at least an hour or more. Other places that I had contacted didn’t have the parts in stock, but offered to order them. Also other services started at $ 99 plus taxes, etc. Our iphone works great so far. It is worth the money to have these guys replace your screen. Very satisfied at this moment.

The manager, Greg, rocks. He’s really patient and friendly. I recommend this store to everybody.

This place is awesome! My husband shattered the glass on his iPhone 6 plus and everywhere in Scottsdale, Tempe, Mesa and a few in phoenix quoted me $ 149 – 180 over the phone. This place was the lowest by far ($ 129 for an iPhone 6 Plus and under $ 100 for the 5 and 6) and when I went in they didn’t try to up sell me or lie to me about the amount of damage. There prices were the best on tempered glass too! My friend had just paid $ 40 for tempered glass the other day at Tempe marketplace, this place had them beat by far!
The only draw back is that they renin downtown Tempe. It actually worked out ok though. Turn east on 6^th at and park in the underground parking. Walk up the stairs that say «exit to plaza», when you get out of the parking structure, your start walking towards Mill Ave, you will see it right there.
No brainier, go to this place! I will recommend everyone I know go here and I have saved their number in my phone!

Yesterday I had water damaged on my iPhone6. The screen turned off in seconds. They gave me a receipt and told me if they can fix it it will cost me $ 49.99 which for me is cheap compare to buying a new phone.
They said if they cannot fix it, I will pay $ 0.
Today they called the phone is ready, and I don’t have to pay for anything since they did not replace any parts.
Honest service, I am a customer for life.

Some reviews state that it’s expensive, but I find the service here cheaper than the insurance plan that you can get with the phone. Two of my kids broke their screens within 2 weeks of each other and each time we brought them here they were repaired within an hour, each time under $ 100. Highly recommend.

Brought my laptop there, which had additional problems than what I originally brought it in for.
It was not clear, how or why these problems developed, however, uBreakiFix assumed responsibility and replaced the parts at no charge. I appreciate their diligence and troubleshooting ability!

Dropped my MAC pro and expected the worst… In my fortune no cracked screen or anything that looked out of the ordinary until I turned it on and realized it made a weird whizzing noise seemingly coming from a fan or the hard drive. It work perfectly but now just emitted a really annoying buzzing/​whizzing noise.
Found these guys on Unilocal!And decided to give it a shot. I’m not sure about other people’s experience with «poor customer» service but I felt like these guys were great! Came in made our introductions described the problem and after they asked permission to look at it they took it out back to work on it. I barely finished a free arcade game that’s provided in the waiting area where they came out and said they cleaned and adjusted the fan which looked like it was knocked loose. It was like a 10 minute turnaround!
I asked how much for their time and work they simply replied don’t worry about, if it starts making the noise again or it malfunctions just bring it back and we’ll take care of it. These guys were professional, courteous and prompt. Two thumbs up or in this case 5 stars! These guys definitely earned my business.

Dropped my iPhone for the first time in ages last night and of course the screen/​LCD breaks and the touchscreen goes haywire. Decided to take it here on a whim with no expectations and was pleasantly surprised. Service was simple and straightforward, they had my iPhone good as new in less than an hour for $ 100 with a 90-​day warranty. Highly recommend them for a simple fix when life gets the best of you and your smartphone.
Also, they have an arcade version of Teenage Mutant Ninja Turtles: Turtles in Time in the corner on free play; come on, you can’t resist that.

Awesome and friendly. A great help and cheapest price I found online. 4s repair was 70 bucks plus tax and a free screen protector

Where do I start?
With the false hope? The promises unmet? The astonishing laziness? The lack of understanding of even the most rudimentary customer service?
Let’s go back to the beginning. I called the folks here to see if they could replace a cracked screen on an otherwise perfectly functioning HTC EVO 4G. Meaning I could access all of the phone’s features, but thought it might be nice to have a fresh, clear screen again. They said, «Sure, we can do it for $ 59.99.» I told them to order it. They said I had to come in and pay a deposit of $ 30.
So I brought it in, paid the deposit.
Problem 1 — I get a call two days later from a clerk whose voice I recognize as the young man who first took my phone in and assured me it could be done. He said, and I quote verbatim because it is seared into my memory — «Hi, I tried to order the screen from our distributor twice and they can’t get it. And I don’t have time to deal with it.»
Wow. I am someone who has worked in retail, with 15 years under my belt on the floor, facing customers. If I ever said «I don’t have the time to deal with it,» I would have been fired on the spot.
After my initial shock, I told the clerk that the screen is readily available online as I was able to find it in 30 seconds and for about $ 10 shipped to me. I told him this and also expressed my astonishment that after paying a deposit that he would speak to me with such disrespect. He said «Sorry,» sheepishly and told me he’d try. I told him I was not in a hurry and was probably the easiest person on earth to deal with because I understand what a pain in the butt it can be dealing with customers at a service retail center. He was young, maybe 22, and I thought I’d treat him with kid gloves because I don’t like to make a scene or cause issues, but I was still so surprised at how easily he was able to tell me he didn’t want to deal with my issue.
Problem 2 — A week later, the screen comes in. I bring my phone in and they tell me to come back in a few hours. I do. The screen is on. I leave, thinking all is good. Over the next 48 hours, the digitizer goes wonkier and wonkier and slowly recognizes less of my swiping and dialing, and I am unable to use the phone to do anything but fill my pants pocket.
I call in, explain the situation after sharing with the person the exact issues. He says it could be a faulty digitizer and they could order another one. I ask if they can expedite it, he says they can but I’ll have to pay extra. I inform them that they have not actually fixed my phone and are under original obligation to do so. This clerk turns out to have learned his customer service skills from his colleague, the first one I spoke to. He said I had to pay extra if they had to expedite any process. I ask for the manager and am transferred to a young man who identifies himself as such and also tells me he is the one who personally worked on my phone. I ask him if the information about extra costs for expedited service is true and he confirms it. But he does say that he will personally look at my phone to see what’s up.
I hung up frustrated and we agreed I’d bring the phone in for him to assess.
Problem 3 — The next day, on my planned day to bring it back in, I wake up and my phone has now become a black screen, the wonkiness having been complete. I become very concerned that they have now killed my phone with a bad screen install, but am happy when I hear a preset alarm go off and the phone recognizes my standard downward swipe to shut it off.
I bring it in and explain the situation to the manager I spoke to, the guy who said he personally worked on my phone (I am not naming him so as to personally shame him). I tell him I was able to hear my alarm and thus deduce that the phone itself is fine, but the original repair might have some loose connections. He says fine, we’ll look at it.
I call back in a few hours, and he says, yes, we were able to fix it. He tells me the tech he was supervising who fixed my phone did not reconnect things securely. I don’t remind him that he told me the previous day that he was the one who actually did the work. No biggie, I thought, at least my phone is fixed.
I go to pick it up and he hands it back to me. I run through the phone and it all looks good.
Then, as I’m about to walk out, he says, «Oh, and I wasn’t able to get the loudspeaker to work. I tried to fix it like three times and it isn’t coming up.»
I tell him it was working that morning, which he knows, and ask him how exactly I am supposed to hear the phone ring? He shrugs his shoulders and goes back to dealing with another customer. I walk out, stunned.
Nowhere along the line was I offered a discount for the shoddy service, an apology, or even the slightest sympathy that they had been the ones responsible. The franchise owner needs to either send his children-​tech-​clerks to some customer service training or expect that he is going to get a lot more reviews like mine.
Worst. Service. Ever.