University House At Tempe

I have had two daughters live here on separate occasions. One daughter moved in when it first opened as the Hub and other a year later when it became University House.
Both management teams were terribly inefficient and unorganized. My one daughter was living there when a pipe busted and flooded three floors causing tenants to move out for six weeks. It was chaotic with tenants being forced to leave apartment doors unlocked with easy access for numerous repair people to personal belongings during this time. When tenants were able to move back in, the trash chutes could not be accessed due to electrical wires they had to temporarily run through the chute space as the repair/​remold was not completed. Trash, visualize piles and piles of stinky trash, lined the hallways during the summer months.
Not the only time my family has encountered disgusting living conditions when visiting our kids. We have seen lots of urine, vomit and more trash in the elevators and hallways over the past couple years. Not to mention the times I have been woken up to someone screaming in the early morning hours. The last time, some guy was throwing a girl against a wall at 2AM. We had Tempe police knocking on our door a half an hour later to ask what we saw and heard.
My second daughter moved out halfway through the school year. She paid an extra 85% of her rent to be given priority on the wait list for apartments with rooms that were available. Leasing staff often did not show her apartment even though we paid for the priority status. We later found out that there were only 5 female only rooms on that list. There was really no need to pay the extra fees. I called the leasing office one day to find out that the leasing staff did not have an update list on what apartments with rooms were available. Our daughter’s room was not on the list. At one point, the leasing office’s phones and email were down for two weeks making it difficult for potential lessors to inquire about rooms to relet.
Also, the turnover rate with the leasing staff is constant for both managers and agents.
When the room was finally relet, it took 60 days for Inland America AKA University House to refund us rent that was paid.
It is truly surprising that the state housing department has not fined or sued this company.

THIS PLACE IS SIMPLY DISHONEST! I would NEVER allow my child or anyone else I cared about to rent here. My college age daughter was moving out on her own for the first time. Being a trusting sole, she agreed to a 12 month lease only to find 12 months later, that they had switched her lease term to 14 months. I suppose it’s only a coincidence, that these additional 2 months got the complex through their slow summer season. When I tried on several occasions to schedule an appointment with the manager to discuss this, they would not even return my call. Then when it came time to move out, we tried to schedule a walk through with the manager to be sure we were on the same page in terms of the apartments condition. We were told that they don’t do this. They have to many apartments to do this with every resident. The managers will get together at their convenience and let us know the condition with her final statement. Well surprise, surprise, she didn’t get any deposit back and in fact they demanded an additional $ 300 or they would turn her over to collections.