Kevin T Lee, MD

Extremely unprofessional and flat-​out disregard for patient well-​being. I wish I can give them negative stars! If you care to find out how they handle your records and how much they actually care for you as a patient, read on, it’s a long story.
My husband and I, before we went to visit their office for the first time, called many times to make sure they accepted our insurance. They assured us they did. So we made an appointment and went to see the doctor. The doctor was pretty nice and easy going. He spent a total of 45 – 50 minutes on two of us, and wrote us some prescriptions and blood tests. All was well up to this point. We both went for the blood tests, I had 11 tubes drawn, and my husband had 6 tubes drawn. We had a lot to test for because we had no previous medical records.
2 weeks passed and my husband called to ask about the test results. The receptionist told him, out of the blue, that they DON’T take our insurance. Our insurance didn’t change, what happened?! And she told him that if we want our test results, we have to find another doctor, and have the new doctor request the blood test results from them! What?! Isn’t it illegal to withhold test records from the patients?
Even though we found this absurd, we went ahead and found a new doctor, (MUCH better office, doctor and staff btw) and our new docs office began requesting for our results from Kevin Lee’s office. After 3 months I have finally got mine transferred to new doctors office, but my husband still hasn’t got his. I decided to go to Kevin Lee’s office to ask for it in person. I naively thought that we didn’t get our results transferred was because we weren’t sincerely enough and never visited their office to ask for the results in person. Boy was I wrong… When I asked politely about our blood test results, the lady in front (I believe was Dr Lee’s wife) immediately told me she is extremely busy, and that she doesn’t have time for this. She obviously knows who we are because I didn’t even tell her our names. She told us she NEVER received any faxes asking for my husbands results, and that she doesn’t know why my new doctor’s office claimed they sent faxes. I was so taken aback I didn’t even know how to tell her that the fact she knows who I am means she HAD RECEIVED the faxes. I said «it’s just a simple test result… Why can’t I get it from you?» She said «Yes! It’s so simple, why didn’t your new doctor just write you a prescription to take another blood test?!» «We don’t have your records here we need to PAY A FEE to get your results from the records office! When our doctor saw you, you didn’t have any records, so we had to get you tested ourselves, why can’t your new doctor do the same?!» «Your test results are not that important, that’s why your new doctor didn’t mark it emergency, otherwise we would have sent it already!!» «If your case is emergency, your doctor can prescribe another blood test, why do you want the results from us?! You can wait for another 8 months for the results, or you can take another blood test then!»
ARE. YOU. SERIOUSLY. KIDDING. ME!!! She shouted that out loudly toward a patient (albeit former) in room full of waiting patients! How unprofessional can you get?! I just walked out of there as soon as I could, knowing there is no talking any sense into her. This place has the worst treatment toward a patient I’ve ever encountered! I feel so fortunate now that we transferred to our new doctor when we did. Please, for your own sake, stay away.

he is my primary physician sucked big time. … gives terrible diagnosis, and whatever he prescribed don’t help the problem, but deflect for temporary relief at times, some times no effect at all, and when you go back And tell him it doesn’t work, he charge you more money for the co-​pay only accepted in CASH again, and don’t target the symptoms … and dance around it… so its, like punishing your patients for being sick or he just trying to scam you for money. … (this is not the first time me going there, because I wanted to give him another chance because the front desk lady is really nice and helpful)
I know this is not allergies, he insisted on all symptoms is allergies because I don’t have fever at the time. … he prescribed me over the counter bs with generic names to help with Allergies. …it is not allergies. fine, I’m not the doctor here, I take your meds,…but shit does not work. it is not allergies! and I don’t want to go back to him just for him to Google on computer look up med names and symptom pictures and write me over the counter stuff that I don’t need his prescription for!
too bad that Unilocal can’t give no star at all, if anything I’d give him 0 stars.

Very unprofessional as a MD clinic. I came for a physical. My insurance waives the co-​pay as this is an annual preventative health checkup. But they will not see me unless I pay for it upfront. I pay, see the doctor for 10 mins. He asks some basic questions. I answer. I ask some questions about my back hurting. His answer «we all get old and our backs will hurt». Really are you serious. So that’s that.
Three weeks goes by I get no calls from the office. I assume all is well, but still I call them. The receptionist says I have to come in. The doctor needs to see you about your blood work. I get worried. I ask what is it about. She tells me she cannot give me the info.
I ask about the co-​pay and do I have to pay. She says yes. All the time. I bring up the initial co-​pay and they were wrong in collecting. I said contact my insurance and you will find out what is right. I asked that they waive this copay fee since I paid previously for the one they were not suppose to collect. So I go back and forth with the receptionist and later the Dr. s wife for 20 mins. They were adamant on the copay. The dr. I assumed heard this bickering and told them to tell me the issue over the phone.
Higher than normal cholesterol!
Geez can you believe that! Three weeks they don’t call me to report this. And when I call them they want me to come in. Pay for a copay and also they can get paid from the insurance co.
It is all about money from them. No care to patient health. Just look at their office design and decorations. Money, money, money!!!
I would self diagnosed any health issues of mine before even thinking of returning to this joke of a medical office!
Fellow Unilocalers please avoid at all cost.

My husband has been suffering from low-​grade fevers and fatigue on a daily basis for several years. Dr. Lee is the closest doctor (to where we live) in our insurance plan, so that’s where he went. But soon it became apparent that Dr. Lee just can’t be bothered.
He did the absolute minimum, didn’t follow up on referrals, and eventually decided that since it wasn’t apparent what the problem was that he was just going to give up. Yup, he pretty much said «oh well» after an almost non-​existent attempt at trying to figure out what’s wrong.
He’s one of those doctors who makes you feel not listened to and not believed. If it isn’t something clear-​cut, then there must not be a solution, right? What happened to doctors who want to make a correct diagnosis and – gasp – maybe even come up with a treatment plan?

His receptionist told me to call back next week because she was busy. The star is for the doctor… although I can’t imagine why he would hire that lady other than some relationship.

The patient, my girlfriend, have Aetna h.d. ppo insurance. The cost of the visit is unknown pending how much Aetna will cover. We paid $ 150 in advanced and pending Aetna might get a partial/​full refund.
I am going to speaking about the visit in three areas: the office, the receptionist, and Dr. Lee.
The office is immaculate. It’s located in a clean strip mall on the corner of Rosemead and Las Tunas on the edges of two cities, Rosemead and Temple City. 24″ marble tiles run through the entire office. White molding frames the door, and architectural details dot the office. Nice office.
The receptionist is a pretty lady (I think she married to the doc). She can speak English, Chinese (mandarin for sure, Cantonese is a maybe, the doc is Vietnamese and perhaps can float the speech– I think, don’t know for sure). She’s direct. Ask for your insurance card, id, hands you paperwork to fill out. Normal routine. Okay service.
Dr. Lee is direct. The flow of his exam is fluid and constant. Check the normal vital stats: temperature, diastolic/​systolic rates, beats, weight, etc. He doesn’t have a nurse to assist him. I speculate the funds were spent on the décor or they might not need one because office traffic was light– we were the only patients there. We visited him on a thursday and the service was immediate– a plus particularly because I needed someone fast. He examed the patient, shared his diagnosis, and prescribed the remedy and appropriate treatment (s). And we were on our way.
Overall it was an above average visit because of our time constraints, need forimmediate service, professionalism (lacked warmth, but the doctor was personable…). Come see him if your sick. Should be a relative quick and painless process.

This guy is a total joke.
They open at 9am, which was my time of arrival. so-​called Dr. Lee showed up at 9:25am. As he opened the door, I walked up to him and asked to be seen, and he simply declined my request and said «10 o’clock, COME BACK» with an attitude, and shut the door in my face.
I went back to my car, which was parked right outside of his clinic. I watched him come back outside, drove his nice SUV with flashy chrome rims to the other side of the lot where Starbucks resides. Yep, he declined my request, so he can get his coffee. Sounds bad, right? Wait, there is more.
After coming out of Starbucks, he went to the phở restaurant which is in the same plaza, only a couple of doors down from his clinic. Yes, coffee was not enough for him, now he needed phở, leaving his patient, who was in pain, waiting.
Finally 10am came, a brand new Porsche SUV with nice rims pulls up and a pretty lady (his wife) came down and opened the door. Finally, now they are in business. Being that I was the first patient of the day, I still waited closed to 30 min to be seen because his wife had to double check things with the insurance company, although this was not my first visit, AND despite the fact that I WAS IN PAIN. I mean… seriously?
When we were done, I asked, «do you guys open at 9 or 10?»
«9.»
me: «I was here at 9 this morning.»
«Yeah, but sometimes it’s better to make an appointment first.»
me: «Does it matter? Your posted business hours says you open at 9am.»
«Yeah, but Dr. Lee runs a nursing home before this, but sometimes he’s late or too tired, so just make an appointment next time.»
… again, seriously?
I think Kevin Lee is one of those doctors that got into the business for the wrong reason. Money is his priority than the well-​being of his patient. Stay away from this guy. I am getting a new family doctor.