Kmart

Believe it or not, I liked Kmart for the first 15 minutes when I walked into this store around 10:30 am. It has less traffic. Things are organized and well displayed. However, when I walked to the women and men clothing sides, things went downhill. The isles were all packed with racks. I could not push the cart through. I knocked down shoe boxes as I tried to push the cart through with a pole in the middle. I suggest that the store manager needs to push a cart and walk through the entire store to see how crowded the displays are.
In addition. two young children, under age 8, each was riding a bike through isles in the toy department. The grandma was too busy looking at shoes.
One note of compliment, Xavier, the cashier, was very nice and polite when ringing up my order. I was the next customer standing in line waiting to pay. Xavier just finished his duty at his cash register. He was kind enough to ask me to go over to his station so that he could help with my order. In addition, he did the right thing to ask me, not the customer behind me, because I was the next in line customer waiting. A lot of cashiers at other stores don’t know this practice. Xavier needs to be commended.

Customer service is horrid! No wonder Kmart is dying. Price check on an item I was trying to purchase took FOREVER. There was a long line of people behind me. I finally just decided to pay for my other items and leave. Just as I was finishing up paying the employee comes back with the info I needed. By then it was too late. No apology, no nothing. The cashier had the nerve to be visibly irritated with me when I no longer wanted the item. Sorry but you people took way too long! I won’t be returning.

Been coming to this Kmart since I could remember.
Used to always come by to get Little Cesars and an ICEE. They no longer have Little Cesars at this location though.
Pretty clean and organized. Picking up online orders and returning stuff at customer service can take forever.
They usually have a ton of items in stock on Black Friday.

I came to Kmart, was told to buy a shower caddy here for my shower. Unfortunately it didn’t have the spring tension necessary to stay upright. I returned it for a refund or exchange after the 30 days with a receipt. Told by the clerk, impossible to return or get a refund per receipt policy. That isn’t what policy reads on receipt, will have to clarify with corporate. The clerk continues to talk to me about why didn’t shower caddy work, I begin to explain, then ask him, so can I just get a gift card or exchange? Clerk states no. Then why are you talking about it!!! Throw product in the trash bin and will never bother shopping here again. We tried for a few weeks to build this shower caddy and because I work full time, I did not have time to return sooner.

Got our 7.5 feet artificial Christmas tree from K-​Mart. I loved it!.. and price was cheaper, BONUS…

Called to check to see if my item was ready. Spoke with an employee. They put me on hold for 15 minutes. Another employee answered and put me on hold immediately. Will never shop there again

Waiting at least 20 minutes to pay with 3 customers in front first time, cash register got jammed each time, the register was not even working when it was my turn. Went to another line even worse because more and more people waiting to pay, seriously? The whole store had at least 100 people paying with 4 registers open only, other workers are busy stocking in the front in stead of opening more registers, can management team understand what is priority? Please learn from Target and Ralph’s!

Everyone working here seriously looks like they hate life. So many registers opened and I was still in line for over twenty minutes to get rung up for a pack of coffee. There were less than 3 people in line including me! –_–

Funny how the Door Buster sales are not much different than regular price. Do I have something sticking out of my forehead?
I came here for a trampoline. A betty nice gentleman was helping us figure out the prices. Bryan got chewed out in front of us for helping us too long. So we passed on that trampoline. Bad business!

This place has a sufficient amount of workers. But they don’t help at ALL. There can be a line of 4 people and it takes literally a half hour to get to you. I don’t understand what could possibly take so long. Today is the 2^nd time in a row that i left my items behind and walked out. It’s ridiculous. There were 2 people, jut 2 and i had already been in line for 15 – 20 minutes. Like i said i have absolutely no clue what could take so long. Any way. k-​Mart is a cool store and all but customer service Sucks! And I highly suggest you don’t go if your in a hurry

I called in and asked if they had acrylic paint the lady puts me on hold for 3 minutes and i get transferred to someone else. This person checks for the paint, gets back on the phone and tells me that they have acrylic paint. I send my sister to go get the paint and they tell me that they dont have it and waste my time. Customer service sucks and something needs to be done about this. The only upside: There was one lady who apologized to me.

Always have what i’m looking for. The weekly ad have Awesome Deals too. Love the SYWR for members :)

Needless to say someone need to take over Kmart business and shut it down! Every time I come to this location I feel like I have walked in a Big Lots store. Can’t find anything and I feel like everything was out of place. There’s no helpful employee nor a greeter at the door.

VERY SLOW service I cannot take it. I want to get behind the register and check myself out. Staff isn’t even concerned abt how long it takes thm to service you nor are they apologetic. I used to work retail and I’m pretty sure I kno how it works. I kno things can take a while, however be considerate tht no one wants to spend their whole day in this store! No one greets you. Apparently everyone hates their job! It shouldn’t take 30min for me to get one thing done!

Poor customer service. Long waits to check-​out and no consideration for customers that have been patiently waiting for incompetent cashiers to complete transactions for those ahead of us. Could not believe that they were going to refuse to ring us up after we waited in line for 10 minutes already. After yelling that someone help us and trying to walk out, another associate made the cashier help us. The associate also apologized for what happened, so that was good thing. Just disappointed in that one cashier in particular for wasting our time.

Honestly is Kmart trying to go out of business or what? I would rather rummage through a swap meet than step foot in this store; It’s disgustingly filthy! Not to mention the WORST customer service, long lines, and ridiculously loud Spanish music blaring through the intercom. Honestly, let me save you the time and convince you NOT to come here.

Seriously, who still shops at Kmart?! Came here to return a gift I got from a friend because I got 2 of the same gift. Since I only got store credit I was forced to shop here. As I was walking around, it seems like half of the store was getting restocked. Keep in mind this is a Saturday afternoon!
Compared to Walmart and Target, Kmart seems to be the forgotten middle child. The only reason I won’t give this place a 1 star was the cashier was pretty nice to me.

OMGGG I am currently standing in line to check out and it’s already been 20 minutes. Just standing here waiting for all these slow people is extremely irritating and annoying. There are only 2 people ahead of me and it’s taking forever.
It seems that everyone who works here is SLOW! They are all older people so of course they’re going to not work as fast. You know that’s fine, I can let that go.
They don’t have an efficient assembly line going. The lady not only scans the items but she bags the items as well. This is all done on their small counter that has absolutely no room to put a lot of stuff on. The lady uses her fingers and saliva to separate the plastic bags (which are by the way also on the small counter) instead of the bags being on the side on a stand like other stores.
The first lady took so long because their computer wasn’t registering her credit card. It took like 5 mins just to wait for the computer to process it. The worker waited like 4 mins until she called another guy to help her out. He literally took 3 seconds to fix the problem so I wish she has called the guy over earlier.
The second lady took forever because she didn’t know her phone number. This of course isn’t kmarts fault, but I’m just describing my experience in this review anyways. The lady didn’t know her number, so the worker put in her email. Then when the worker put in her email, the register asked if she wanted to review her information. Uhh… Even though a lot of people were behind her, she selfishly said yes. After that she kept asking all these questions to the worker and making small talk with her. Super annoying! You can’t see that other people have been waiting super long just to get out of here ??

the worst customer service ever!!! I was looking for a tortilla press and waited 5 minutes for some fat ass idiot to waddle by super slow just to so NO!!! and waddle and waddled away. oh and I called kmart while in store because I could not find any associates. I waited and waited and just gave up.
Kmart tend to hire people with mental problem. example a male cashier that never shuts up and everything. I don’t need you to talk about underwear I’m trying to buy and I don’t need you to tell me about the pads I’m buying.
it’s no wonder kmart is going out of business .
I’m gonna stick to target btw super friendly customer service over there.

Just to let everyone know, if you see «SALE» stickers (red and white) on the tags with the lower price, see them as «CLEARANCE» stickers (yellow and white). Apparently they’re the same, both of them means «CLEARANCE» so don’t even think of buying things with these or even any stickers on them and expect your coupons to scan if you’re coupons say «EXCLUDES CLEARANCE». Better to buy things full price for the coupons to work.
Remember: Any item with stickers on tags with a lower price are all CLEARANCE.
There are no sales items in this Kmart. Lower prices are clearance prices.
Cashier does not know how SYW points and coupons work. No employee on the tools/​lawn garden area. Most of them locate at clothing department. So if you need anything that’s locked up in these area and need to locate an employee, expect to walk the opposite way and try to find one, and that is try… as there are not many employee. If you do find one, you’ll need to wait for them to get the keys, which they don’t know where so you’ll need to wait for them to find the keys.