Easterns Automotive Group of Temple Hills

I have enjoyed my experience with eastern motors today! My boyfriend and I came in to purchase a car and had fabulous service from sales associate Ms. Glenda Bradley and manager Ali Uddin. They were accommodating and so friendly from the moment we stepped in. They worked with us to get what we wanted and then some. Awesome sauce service!

Eastern’s provided great customer service all the way up to the sale and handling my trade in. Unfortunately, Eastern’s excellent customer service appears to be a façade, as it quickly deteriorated once I began to complete my paperwork.
My number one complaint is being misled about when Eastern’s would provide me with $ 8500 for my trade in (I used a portion for a down payment and kept the rest). I was told I would «walk out» with my new car and the money. I was told at the last minute (9:00pm on a Friday, I arrived at the dealership at 4:30pm with my appraisal and credit application completed) that I would not receive my check until Monday morning. I was told to come back Monday, and that the service representative would personally pick the check up from their corporate offices.
When I came back on Monday afternoon, the check was not at Eastern’s, and I was told varying accounts of when my check would arrive. As of 9/​28, I am still owed $ 8500 from Eastern’s.
Other complaints include being rushed through my paperwork, not being provided the Carfax information until I demanded it, and a general unhelpful attitude of the staff once I made my decision to give Eastern’s my business. Using Eastern’s was a last resort in my situation, and I would highly recommend using another location if you must go with Eastern’s.
If I would have know their customer service would have dragged their feet with my paperwork, cutting me a check for my trade in and dropping the act once I completed the sale, I would have taken my business elsewhere.
Despite great customer service from David H (my salesperson), I cannot recommend the Temple Hills Eastern’s.

The staff here is extremely friendly! Tu Nguyen and Ali was really helpful. They have a huge range of cars to choose from so I would totally recommend this dealership not only for there wide range of car selection but also for there wonderful customer service!!! Thank you easterns! :)

Will and JT helped me out so much. I just recently got into an accident and they made sure I was leaving with a car I was comfortable with. They really helped out when it came to finances making sure I was able to afford the car to add on I am a college student.
I’m really happy they were here when I need help and I was in distress. I definitely recommend them if you need help with finances and finding the car that will be the most suitable especially Will.