H-E-B

Bad apples– 2 words that sum up my experience at this HEB. I’ve encountered rude employees and rotten produce (bad apples discovered after unloading groceries last night) One time my wife and I purchased some K cups that weren’t compatible with the Keurig 2.0. Just another small example of the routine problems at this HEB.
The negative reputation of this HEB exists with consumers (ask any native Central Texan or longtime Temple resudent) as well as employees who unapologeticly refer to it as «the ghetto HEB.» When your own employees don’t take enough pride in their work to build up or defend the location’s image instead of putting it down, it sets a poor image to your customer. I am loyal enough that I will still patronize HEB, and this location in particular when convenient and I don’t feel like South 31^st location.
The only reason I give 2 stars is because of the convenient location. There have been a few good experiences and not every employee has a crappy attitude. But mostly negative experiences with employees. One time my wife and I arrived to the deli to get some sliced lunch meat and cheese at 8:45 pm. The lady copped
an attitude between telling me they close at 9. No greetings just a glare and eye roll and slamming of the ham and cheese. Oh and she punished me too. Said she was going to use the meat slicer for cheese and meat since she already cleaned the other slicer. Nice right? Let’s cross contaminate so we can leave early. I pressed the issue to uncover why she told me they close at 9 if that was a policy to not assist customers. She confirmed there was no policy in place that she was just giving me a friendly reminder. I confirmed it shouldn’t take 15 minutes to slice half pound of ham. She had a blank face and eye rolled before paging a manager. The gentleman arrived with no hair net and was chit chatting with her and her coworker. Not sure if this was an attempt to intimidate me into leaving or so she could whine to him that a customer was actually making her do her job? (I contacted HEB and they never followed up. Sad that even corporate doesn’t care and is so accustomed to this location)
One time I asked for Boars Head deli meat and the lady chuckled and scoffed at my request, told me I was on the wrong side of town. Said the customers are not rich enough to offer them that. Wow, undermine your customers budgets and limit products!!! She said too many people have welfare that shop there and they don’t offer better brands. I requested an alternate brand, she said the slices would be really small
from the end of the ham because she has to open a new loaf. I requested she cut it in half and slice from the middle to make actual sandwich slices. She proceeded to talk in slang then added «it ain’t gonna work like that.» I politely reminded her with a rebuttal that since I’m a paying customer it would in fact work that way.
If this store would offer more organics, be more competitive, and refocus on customer service, I think it could break the negative perception I’m sure a lot of folks share. I think the main problem is complacency. HEB has majority of market share in West /​Downtown Temple Bring in a Randall’s or Kroger. If you have another company cutting into your profits it tends to motivate improved behavior.

I wanted to take the time to show respect for the «little» HEB here in Temple. Though the store is dated the people and service there are amazing. I have never had a bad experience. They seem to go the extra mile for customers whether it be finding something or their checkout/baggers.Tthey are always helpful and pleasant.
Great Job shout out to them all!

It’s not in gatesville, it’s in temple and it is ghetto, dirty and the people are very rude. You practically need to speak spanish to be in there.