The Home Depot

Received excellent service today from Garrett Richey. I needed help with doors, door knobs, windows, handicap rails, lumber, and several other things. I appreciated his patience and all the information he provided, and him helping me find things. He also wrapped my door in plastic so it didn’t get wet in the rain. I actually enjoyed my shopping today.

I walked the entire store as an amputee looking for a dolly to carry a screen door to the check out. Passed at least twelve employees. None of which said hello or even asked if I needed help. When I did finally get an employee to stop and asked where I could find a dolly. She pointed at the front and said (some were out side) and walked away. Sad thing is employees know they don’t need to be nice any more. Because we will still purchase any way. What happened to customer service. I’m fed up with being treated like crap!

I tend to be more of a Lowe’s shopper than a Home Depot shopper because I want to go in, find what I need and leave. Lowe’s tends to lean more to the average consumer, while Home Depot tends to lean more to advanced hobbyists and experts in the way the store is laid out. Still, now that I live in the woods, Home Depot is the closest large hardware store for miles so I’m really getting used to it.
The staff is super friendly and very eager to help in any way they can. They have many experts working there — journeymen plumbers and electricians that will give you the low-​down on how to fix just about anything you’re working on.
We recently bought a TuffShed storage building through this Home Depot. Marilyn is the woman to talk to here — she’s been dealing with the TuffSheds for about 15 years and really knows the ins and outs. The building took a crew 2 days to build in our yard… and they did a masterful job. We could never afford to buy something like this as a single purchase — so Marilyn helped us out with financing through Home Depot.
We don’t make it in to Home Depot that often, but when we do, we often see her as we walk through and she still recognizes us and asks us how we’re enjoying our shed. The folks here really get to know you and are genuinely happy to help you.

I was in Terrell last weekend, working with my older brother to help my Mom move from Wills Point. We needed building materials and help. Since our time was limited on time — so quicker was better!
In BOTH trips we made to the Home Depot, everyone working here was incredibly friendly and helpful.
I one instance, we had to return several construction items (2x4s, 2 bags of concrete, OSV) and a gentleman outside on a forklift ‘called in’ the returns into their Returns Counter for us. We though this was GREAT because we could just leave the materials outside the Contractors entrance and get on with shopping. This helped us out tremendously! BTW… Who does this? We were SO impressed with the service.
In a separate trip, we were looking for a holder for brooms and one for yard tools. We asked a gentleman working there for help and he walked me right to the exact spot I needed. Two minutes later, he came back with 2 items ‘from the back’ that were discontinued — and he said «If you think these will work — then take ‘em. They’re FREE.»
«Well, hallelujah, THAT’s my price point,» I proclaimed!
With the service being so quick and helpful here, I won’t hesitate to come back.