Pets Plus

Just about a year ago my aunt told me about this place. I’ve been in the aquarium hobby for a few years now and I highly suggest this place if you are in the aquarium hobby. The prices on the fish are a bit high but the fish from here are worth every penny. They are much healthier than any other fish from Petco or Petsmart. Pets Plus has anything from the regular fish to the fish you don’t see every day. I have only been here for freshwater fish but the saltwater section looks excellent too.

Needed dog food this past New Year’s Eve. No where on their site or storefront indicates that they are closing earlier than their 8:00 PM close time on a Thursday. Arrive at 5:21 PM, store is closed. I knock on the door to get an associate’s attention who is still in the store. She tells me they closed at 5:00 PM and refused to let me in. Wow talk about a good small business. Hey, don’t take my money! Will never go back here.

Really good store for aquarists, I specifically was surprised at the quality of fish. Probably the only Discus retailer in the Lowell area that stocks them regularly and they look good so that tells you about the overall quality here.
The fish are priced really good but I thought the price of food here was a little high, they sells higher end brands like Sera as opposed to Tetra which is sort of a bummer to me because I don’t see much of a quality difference between brands.
They also have a good selection of African Cichlids which is hard to come by because most stores focus more on their South American counterparts.

I should have reviewed this place a couple of years ago that’s how long I’ve been going every 3 – 4 weeks to purchase my dog’s hard to find food (Acana Pacifica). I’ve spoken at length with three of the guys that work there multiple times and they’re always very patient and happy to educate their customers and share any info they have about nutrition, treats and really any product they sell they are all extremely well versed in. I have found a place that’s a few dollars cheaper but they guarantee any product you want to try from the smaller bags of food. If your dog doesn’t like it you can bring it back and exchange for your regular food.
I’ve been to many pet stores over the last 3 years from animal feed stores to high end boutiques and these guys are the most knowledgable by far.
Also everyone there is super sweet and even though I’m a regular and often bring my young daughter with me to pick up food she likes to look at the fish, small furry animals and of course say hello to Motley the gorgeous resident blue and gold macaw. Each time I come in at least one person sometimes two or three ask if I need help with anything and don’t mind when I explain I’m just grabbing food and letting my young daughter check out the animals and if they’re not busy they even take the time to say hello to my daughter and chat with us about birds or guinea pigs whatever she’s most interested in that day.
Someone is always cleaning and that means a lot to me as an animal lover that’s slightly OCD. All of their animals appear happy and healthy. If you don’t see what you’re looking for whether it’s a certain brand or type of fish just ask I’ve witnessed the workers research and special order various things for their customers. Great selection of food and personable, smart staff. I’ll be a customer for life.

It was my first time here after a recommendation from someone I met at another fish store. I love this store! Andrea was very helpful with my fish purchase, and Monica was helpful with pointing things out in the store.
Pets Plus has a great selection of high quality products at fair prices. I’ll definitely be back.

Went in to pick up a new food for my pooch. I wanted something cleaner and grain free, so I needed the specialty/​holistic/​natural brands. This place had a surprisingly large selection. The guy who helped me (I think he was the owner) was so helpful and really knew his stuff. And the store was very clean and neat, always a bonus! Will definitely be shopping here again!

Very knowledgeable owner and staff. They can answer any questions about the products they sell.

Love this place! Not only is it conveniently located close to my house, the people here are great. The staff is full of animal lovers, each one helpful and knowledgeable. Sometimes when they hire younger, new staff members they may not be equipped to answer your questions. But ask for a manager or someone more experienced and you won’t be disappointed with how helpful they are. They’re prices are fair, and they carry the best you can get for whatever pet you’re shopping for.
I recently bought a ball python here and everyone is so great about giving me some new tips and advice each time I come in to get his food. It’s nice to have such personable, caring people take care of you.

My female kitty had crystals in her urine. So I stopped in because I had tried everything else. Including what my vet recommended. I spoke with Matt and he recommended Weruva cat food (local, Natick). He also recommended I try cranberry powder supplement, as well as a fountain for increased water consumption. We haven’t had one reoccurrence at all since. I couldn’t be more pleased at their attention to my animals health and welfare. Bring your pets here first!

I wish I could give negative stars. I purchased three blacklight fish for my 6 year old daughter today, one of the fish died less than three hours of being in her perfectly balanced tank. I called to ask if there was something they could do about the dead fish. The owner was extremely rude and blamed me for the dead fish! He screamed that he doesn’t guarantee his products. Nice, really nice. Seriously, why would I bother calling if I had done something to the fish?! I’m more upset about the fact that I paid double the price that specific fish costs almost everywhere else. I’ve been looking for a pet store around my area because we also have a 55 gallon tank to fill. I have done my research. I will be going to jays aquatics in Salem nh. It’s worth the extra drive for good service and the quality guarantee. If you can’t stand behind your product, I’m not going to give you my money.

Pets Plus may be a small store, but their prices are competitive. They always carry what I need for my cat and the staff is so helpful; always pointing out how I can save. Once, when I had an issue with a product, the owner contacted the manufacturer for me and waited impatiently while on hold in order to rectify the situation for me. Then, later on when the manufacturer did not follow through on sending me another item for free, the manager, Nick, kicked in for me. I cannot believe how he followed through to the end, until it was made right. All the while being patient and polite to me. Thank you Nick! You are an asset to all the customers and to the store. I will always shop — ONLY — at Pets Plus, Tewksbury, MA!
Gloriann B.

Pretty good selection for the unassuming location in South Tewksbury. However, the real issue is that this place is a hotbed for weirdo snake/​reptile people. I have been in the store on more than once occasion when the owner was joking about how a rat that was being held by a customer in line was soon to be live fed to a snake. If that wasn’t bad enough I recently had the misfortune to be there buying dog food when a «feeder pig» was sold to a man carrying a dip spit bottle. The owner bragged about how he bred these feeder pigs «white with red eyes» himself. That was too much. I am not going to give them another cent of my business. Enjoying the thought of animals suffering has no place in what is supposed to be a «high end» pet supply store — neither do rooms full of dead piglets. White trash will out.

Check out their expansion! It is AWESOME!!! Great variety of products, very close to my house, and reasonable prices.

Great local pet store with a friendly and helpful staff. I’ve come to realize good customer service is practically nonexistent in MA, but the people that work here have been nothing short of amazing every time I’ve gone. They are willing to go out of their way to help you find what you need and if they don’t have what you’re looking for they will special order it for you.

Made this trip to avoid the local place for the dogs special food. Worth the trip even if it was over the river and through the woods. Friendly, helpful staff, big selection of even the most obscure specialty foods one may need. (orijen grain-​free salmon)

Pets Plus is a tiny pet store tucked into a tiny strip mall, with way more to offer than the big chains. I went here recently to begin stocking my new 50 gallon aquarium, armed with very little knowledge on aquaria and fish. Lucky for me, the staff here were attentive and incredibly knowledgeable.
The man who helped me was unbelievable. I was only browsing for a few minutes when he walked up and began helping me. Even though the store was obviously busy, I had 100% of his attention for quite a long time. I really wish I had gotten his name so that I could compliment him personally.
I left the store with everything that I needed, and nothing that I didn’t. The staff understood when I told him that I was on a budget, and did everything to help me stick to it. Also, as a newbie at fish keeping, I was thrilled that he understood my lingo (that little guy, the mohawk one, wiggly fish, etc.) and never once seemed condescending or belittling, like some other places have been. I really appreciated that, and I learned a lot from him.
I highly recommend this store if you want prompt, personal service, or if you have questions that you need answered by someone who actually knows what they’re talking about. The store is a bit cramped and the hours and location are a bit inconvenient, but it’s well worth it for the service that you will receive.

The food we buy for our dog isn’t sold at Petco or the other large chain stores. But Pets Plus does carry it and I called them to ask if they have the Large Breed formula of this brand (Chicken Soup for the Dog Lover’s Soul) and they said they did not, but I could order it and it would take about a week to come in. I went in a few days later and put in an order for the Large Breed formula. The store is tiny and a bit cramped. The woman working at the time was very nice and helpful, and gave my dog treats. I appreciate that they are willing to order the food for me, especially in comparison to Doc’s Petland in North Reading who said they would not do this (though they also carry this dog food brand).
UPDATE:
I’ve now been getting my dog’s food from this store for several months, and they now have the brand and type of food we need on regular order, so they always have 2 bags for me about every 6 weeks. I didn’t expect this level of service and friendliness — they are great!