Simon’s Service Center

elderly mother went in for an inspection sticker, was told she needed two new tires in the front, charged her 300 dollars for two tires. Found same tires at tire shop that would have cost 60 mounted and balanced for both. also told her that her headlights needed adjustment another 30 dollars, and 2 new wiper blades 25 bucks each. they finally gave her the sticker. while she was driving the car home the front end was howling. so she brought it back and they told her it was the tires and that it was normal. brought the car to another garage who then informed her that the previous shop lifted it from the front axle which damaged the axle and wheel bearing. went back to simons and they told her she must have hit something. that place should be shut down for scamming people. (especially elderly on fixed incomes)

Went for an inspection sticker for a car that I had just purchased. I had already had a pre-​purchase used car inspection and the mechanic said it was I’m great condition. Went to Simon’s and they told me they couldn’t pass me for my headlights. They were the new headlights with the blue tint. Come to find out that they were completely legal and when I went back for them he went outside to retrieve them. Guy definitely wanted to keep them for himself, not to mention, he charged me $ 40 for regular headlights to replace my custom headlights. Snakes.

I went to school at UMass Lowell and since around 2004, I began bringing my cars to Simon. Everyone is always in search of a good, honest mechanic. So I was naturally hesitant when I got the bill, which seemed high and I think it’s what some of the comments/​reviews are referring to. People get upset any time they have to spend money on their car. It’s natural. So taking that element aside, I can tell you as a client for over a decade that Simon’s Service Center is as good as mechanics get.
Now let’s be clear, I always argue on the price. Simon reminds me that he pays top dollar for the best mechanics in the business. Yes, they are. I never have to bring in my car for the same service twice. He tells me that he orders the parts that will benefit my cars the most. Yup, they are always covered under a minimum 1 year warranty. You step into the welcoming waiting area and can help yourself to a free Keurig Cup. Watch TV. And often times, share a few jokes with the man himself. Hey, if you get on his good side, he may even negotiate on the whole price thing. Especially if you are return customer.
Let’s also remember that they do inspections, oil changes, body fixes, and everything you can think of. My girlfriend’s Jetta’s engine got messed up and while they told me they would have it done earlier that when we got the car back, he was kind enough to take a $ 100+ off for the inconvenience.
In the end, I only review places I like. Like 4 star and up. As for me, I still take my car to Simon. And yes, every time I have to spend more than $ 25 on the car, I give him a hard time. Because we should question any establishment. We have that right. But rest assured… once you try the best, you will forget about the rest. Goodnight.

These guys are great! Every time I have brought my car to them, it has been repaired thoroughly and quickly. Once, I had them work on my car because it was leaking oil. I had a few questions about what they had discovered. Simon, himself, brought me out to the garage, showed me the leak, showed me the part, and explained exactly how it would be repaired. He was incredibly patient with all my stupid questions. In the end, the repair was actually 5% less than what he had quoted.

I have been to Simon’s Service Center numerous times because of how close it is to myself. I have never left this place happy. These folks love to rip you off. On two occasions I’ve come in to have an issue repaired and left with a new issue. Then I’m charged for the issue they created. Do not do business with these folks.

Terrible !!! I will preface this review that I am formally trained mechanic with years of experience. I was looking for a quick repair over a long weekend and decided to bring a family members older model SUV to Simon’s new location in Tyngsboro. It was a simple repair that turned into a week ordeal. The Mechanics installed used electrical coils even though a proper job calls for new. I discovered thus after I had to redo the repair because the coil they installed was cracked. In the interim the mechanics at Simons more then likely compressed a steel hose that caused an antifreeze leak. The day before going into the shop the truck had traveled over 200 miles without the smell of antifreeze. After confronting Simon, the owner of the place, he proceeded to make up a series of lies as to the cause of the leak. I understand in older vehicles sometimes making one repair can cause damage but Simon refused to acknowledge that it was even possible. He then refused to make the repair I suggested which was to replace the hose and upsold an intake manifold. He installed a used manifold that required a replacement hose which was the exact repair I had suggested. Overall the experience at Simon’s was horrible and not someone I would trust to make repairs on my vehicle.

Rip OFF, took my 2009 car there to be inspected, they failed for breaks, took it to Midas they told me nothing wrong with my break. Took it to another inspection station and it passed. These guys are ripping off people. They fail you to create more work and generate revenue for their shop. Buyers be aware. I agree with other shoppers, stay away from this shop and always get second opinion. I learned my lesson!

AVOID AT ALL COSTS!!!
Just like Nicole’s story the same thing happened to my car. Brought it there the 1^st time to get it fixed. they had to replace a hose for the gas line because there was a vapor problem on the gas seal.
Anyway after that got fixed. we picked it up and instantly when I drove it all I could smell was gas, we called them 2 days later when it was still smelling like gas and they said it would go away. So a few weeks (I live in the city and dont drive the car too much) later I filled up with gas and at the station gas poured out from my car (on the bottom!!)
So we brought it back to get fixed AGAIN. Then after a week we picked it up and Simon tried to charge $ 140…when the problem should have been fixed in the 1^st place. We refused to pay… of course Simon himself had a long winded excuse… we got him down to $ 50…So I got in my car thinking it was all good… WRONG! 10 minutes after getting on the highway the service engine light came back on!!!
I GIVE UP WITH THEM… CRAPPY WORK… CRAPPY SERVICE… take your car to a real dealership!
This place SHOULD be called Simons Sucky Service!
DONT GO THERE!!!

if i could give this place negative a million stars i would. i have never forgotten getting taken advantage by the bastards here for almost $ 2,000 when it was all said and done. (if you don’t want to read the whole long story just skip to the bottom).
i took my car in for something minor. they told me it would cost around $ 200. no problem right? they ended up doing «repairs» without my permission telling me my car needed a new this and a new that in reality i didn’t need (yes i found this out after the fact by a different mechanic). this was done without my permission. when i came to pick my car up expecting a bill for $ 200 and they handed me a bill for $ 750 «by the way we also did this is and this…». i was horrified. but i was young and stupid and didn’t think there was anything i could do. so i cried, payed, and drove away and… the check engine light was on as i was driving out of their parking lot.
this is where the fun really began. after trying to tell me the check engine light was on when i brought the car in (it wasn’t) they looked at my car and then they told me the tow trucked that brought my car in damaged my car and it would cost another $ 500 or so to fix my car. HELL NO! i went after the tow company. however, to their credit it was not them. they took me under a car on a tow truck and showed me how the damage could not have been them. they told me that this damage could also be the result of sloppy repairs on my cv shafts. which was the exact «repair» that was just done on my car. so then i went after simon himself and when he tried to give me the run around again i gave him the letter from the tow company and told him i was sick of the BS, to figure it out with within a few days or i was calling my lawyer and letting a judge decide who was responsible for the damage on my car. a few days later (after simon had met with the tow company) magically my car got repaired for free because i am «such a loyal customer.»
clearly i never wanted to go here again. however a few months later my car was giving me trouble so i brought it to a different mechanic who told me that whoever was the last person to work on my car forgot or just didn’t screw in something (sorry i can’t remember what). it was so serious that if i had gone over a pothole wrong my car would have «imploded» (their word not mine) if i wasn’t seriously injured, i would have probably been killed. of course this resulted in another couple hundred dollars in repairs that i couldn’t get simon to pay for due to the amount of time that had passed.
overall, here’s the message: simon will take advantage of you. if you are woman, don’t know anything about cars, or both you are even more at risk. i’m out about $ 2,000 in repairs that i needed, didn’t need, and wouldn’t have needed had i not gone to simon not including time i missed from work because i wasn’t able to get there.
i thought they were like jojo said, professional and friendly and trustworthy too. but i was so wrong. stay away! beware! they will screw you and take your money.

We always bring our cars here to get our safety inspections, and sometimes for an oil change. They’re quick, professional, and friendly.