Chili’s

Been here for an hour… Ordered a burger and fries… Took 10 minutes to get a beverage and now I continue to wait for food… Service here leaves a lot to be desired.

Terribly disappointed. This is my 3^rd time here. Food was late, cold and just didn’t seem like there was a lot of give a damn involved in its cooking. Had to send my black beans back because they were cold, had to cancel my daughters soup portion of her soup and salad because the rest of us were halfway done with our meals before we were notified of the delay.
Bottomless chips and salsa were good till the third tray (3 adults, one pre-​teen eating) which actually had cold chips. I won’t be returning.

Unsatisfying night.
My girlfriend and I ordered southwestern egg rolls for an appetizer. When our entrees came out the waiter said he made a mistake and the order for the eggrolls never went through. Ok that happens sometimes. But since we didn’t get our appetizer we decided to get dessert. Man are we glad we checked the little tabletop kiosk because he put in two molten lava cakes. We couldn’t even finish ONE together why in the world would we order one each. Then when he brought out our one huge dessert he said he «comped» the other one like he was doing us a favor. We’ll do ourselves a favor and not come back.

Michael was our server and he was very cheerful, prompt, and had a winning personality. Our food that my Wife and our friends enjoyed was all just about perfect and we all couldn’t have asked for a better experience.

Waited too long to be seated with no line and plenty empty tables. Tables were dirty along with seats as though no one is doing there job.

I went to the chilis here in Texarkana for a couple beers and appetizers. Unlike all the other Chili’s I went to I was informed that there was no happy hour and we were generally treated as and inconvenience!!! What was especially discouraging I emailed the corporate office and to this date have not received a response from Chili’s office or the management of the Chili’s here in town. I would suggest with the proximity of other restaurants, I would avoid this Chili’s and go to those other restaurants.

Awful service at lunch time. Took 45 minutes to get our food. Everything was COLD. Won’t be returning.

We are here from Dallas for a college graduation photo shoot so we decided to eat here, since it’s Chili’s after all. Big mistake. The lady at the hotel told us to avoid it due to bad service but we didn’t listen. The service was ok. Not that great.
When we walked in, there were 5 employees standing at the front and we were not greeted by any of them. My coworkers and I looked at each other and I commented that it felt like we were inconveniencing them. As a paying customer, you should never ever feel like you are inconveniencing the staff at a restaurant (or anywhere). So after several minutes of waiting, we were sat.
We sat at a freshly cleaned table. So freshly cleaned that the seats and table were still wet from the dingy bleached water (that had probably been sitting out all day). So our bottoms ended up soaking up the excess cleaning liquid.
I had ordered a black bean burger and when it came out, it was overcooked to the point of hardness. It was awful. There were little black specks from grill all over the burger — I felt like it was speaks of meat that had been cooked on the grill before. The lettuce was wilty and the pickled were awful. I had ordered extra pickles because they are made in-​house and I’ve had them before and they were delicious, but not these. These were dried up and gross. I felt like they had been sitting out all day.
We will never eat here again. We come here every fall and spring to shoot the graduation so I imagine that we will spend our money elsewhere. I don’t think I’ll be able to step foot into another Chili’s for a loooooong time.

Having dined with Chili’s since they opened the first unit on Greenville Ave in Dallas I can say I’ve been a fan. However, I’ll never darken the door of this store again. Ordered the triple dipper appetizer combo and was really pretty excited about it. Was so disappointed when I saw the batter on the fried pickles was light colored and sliding off them. .. hardly cooked at all. Sent them back and ordered the panko crusted rings as a replacement, the waiter came out later to say the pickles came out the same (I did not ask her to try it again) and so brought me the requested rings. .. limp and greasy. The sliders were so overcooked I could hardly choke them down. Then the loaded potato skins, also dripping with grease and so overcooked as to be rubbery. I was hungry in a hurry to get to a meeting or would have sent it all back. Sad.

Be prepared to be there at least 2 hours during lunch. Service was extremely slow. Food was decent… just not worth being there 2 hours. We thought our waiter actually took a lunch break at one point.

Well I hate to say it but chilis has really declined food is sucky staff is not helpful At all both times I’ve went in last month my server didn’t refil our drinks unless asked they way over salted our wings and it took forever to come out anyways

Not a lot to say about this place other than slow, slow, slow! No wonder it’s not very busy at lunch time despite being near a hospital, shopping mall and other retailers. Hope there is a retirement home near by as I may be of age to join by the time I get out of here!

First time here and I doubt ill be back. The wait was short and the service was good, but the food was just bad. I had shrimp tacos, and while it wasn’t terrible, the flavor was off (i think it was whatever the white sauce is) and the shrimp was overcooked (read: tough). Since there are several options in Texarkana, I would look elsewhere in the future.

We ate at Chili’s on 30 Dec 2014 at 7:00pm. The worst service I have experienced at a Chili’s restaurant! The servers were horrible as well as the host. I will never eat there again!

So much better than befire. minimal wait. Super server. excellent presentation. .and fantastic food

Decent service for a busy lunch. The staff smiled but didn’t talk much. I ordered the sante fe salad. It was ok. I didn’t expect iceberg lettuce for a ten dollar salad, but I did end up eating it all.

Ate there Tuesday night after driving in from New Orleans. Not a pleasant experience at all. Took forever to even place our order for beverages, hostess took it then they never came until we asked our waitress about it when she came much later to take our dinner order. 3 tables around us stayed dirty for time we were there. Food was mediocre, for the price of our bill it should have been superb! Seemed that the waitress had the entire side to take care of so not sure if service is her fault or management for not staffing more. If they don’t correct the problem soon, there will be an empty Chilis bldg in Texarkana!

Shabbiness is not chic. The place is shabby inside. AC ducting has rust spots, and the booth seating is worn down to the padding. Menus were dirty, and the tableware none too clean.

Hostesses wouldn’t make eye contact when I walked in, going toward the restroom. Same thing when I went by them to the bar area. Justin is a great bartender, working the wrong place. The building is old and shows wear every place you look. I wasn’t about to order food. I gave them an extra star because the beer was cold and good price on happy hour.

Booth was dirty, server was rude.
I ordered a lunch combo with salad. I wasn’t asked what kind of dressing I wanted and was brought a salad covered in too much ranch dressing. She left my fries off of my sandwich plate then when I asked she stated she didn’t notice.
Several employees could be heard talking loudly about customers who’d just left.