Modern Nails & Spa

The staff is very helpful and nice. The are fast and have plenty chairs and staff. Great hours.

Firstly, let me say that the gel mani I got was pretty ok but the reason I won’t be back is because of the terrible customer service.
The first time I went, I had an appointment, and the girl behind the counter told me to write my name on a check-​in sheet. She then wandered off to find someone to do the manicure — didn’t say anything to me, just wandered off. There was one guy eating chips and watching something on his laptop, another guy was snoozing on the big round pedicure station and a girl was playing with her ipad. Despite the overwhelming inactivity in the salon (there were no other clients), it seemed like the front desk had to cajole someone into doing my nails. I kind’ve felt like I was intruding on their afternoon. Finally, a manicurist emerged and I got pointed (literally pointed) to the table to sit.
Then yesterday I thought I’d give them another go because maybe the first time they were just having an off day. I walked in and asked the front desk girl (same one as previously) whether anyone was available to do a pedi. She looked at me and without a word walked back and drummed up someone. Then she came back and said, have you chosen your color? I couldn’t see the polish so asked her where they were and she pointed to behind the reception area (not visible when you walk in). So I went around and chose my color. While I did that, she chatted with another customer.
When she saw me standing there with my color, she pointed to a pedi station without saying a word. At that point, I put the polish back on the shelf and told her I’d changed my mind and left.
Now, I should mention — the receptionist is American. Meaning English is her first language. I totally understand why sometimes there’s a language barrier and the use of hand gestures is utilized. I’ve been in plenty of nail salons run by Vietnamese or Filipinos and communication is limited. But this American, English-​speaking girl elected to use hand gestures instead of words to direct me.
You would think, in a town with dozens and dozens of nail salons, that some priority would be placed on customer service. Wouldn’t you?